We spent one night a the Palacio O'Farrill having been shipped there from the Hotel Telegrafo (which had no water). Both are 'four star' hotels of the same Cuban hotel group. It was our first night in Havana.
The door staff were very welcoming as were many of the other staff. The receptionist on the other hand made it clear she was very unhappy to be accepting any guests from the Telegrafo and was looking forward to us leaving the next day. Given it was getting late and we didn't have a good idea where we were and what was around us, we exchanged some money at reception. Ignoring the hotel's official posted rate, the receptionist would only exchange at 0.8CUC/Canadian dollar (rather than the 0.96 or so advertised) and would not provide a receipt. Hopefully the money the receptionist pocketed made helped her feel better about the Telegrafo inconveniencing her.
We ended up eating dinner in the hotel and the food was good, as were the staff and the entertainment. We found breakfast equally good too. The choices were limited, but we were happy with what was on offer.
The building itself is spectacular. But from some of the other reviews it sounds like the we got the room they reserve for people they don't like - no windows, low ceilings and an overpowering smell of damp and stale cigar smoke. I don't think either of us slept that night and were glad to be going back to the Telegrafo the next day. Despite its shortcomings, we found the Telegrafo to be many times better than than the Palacio O'Farrill. The location of the hotel was not the best either.
The staff member on reception the next morning was much better. And the doorman told us about the history of the building while we waited for the taxi the Telegrafo sent to bring us back to the hotel.
I rated this hotel one star because the room we had was simply awful and the attitude/behaviour of the receptionist. The Palacio O'Farrill is the worst stay hotel i have ever stayed at and I recommend everyone avoid it.
- Also Known As:
- Palacio o`Farrill Hotel Havana
- Palacio o Farrill Havana