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Hotel Palacio O'Farrill
Ranked #53 of 80 Hotels in Havana
Reviewed May 17, 2012

We spent one night a the Palacio O'Farrill having been shipped there from the Hotel Telegrafo (which had no water). Both are 'four star' hotels of the same Cuban hotel group. It was our first night in Havana.

The door staff were very welcoming as were many of the other staff. The receptionist on the other hand made it clear she was very unhappy to be accepting any guests from the Telegrafo and was looking forward to us leaving the next day. Given it was getting late and we didn't have a good idea where we were and what was around us, we exchanged some money at reception. Ignoring the hotel's official posted rate, the receptionist would only exchange at 0.8CUC/Canadian dollar (rather than the 0.96 or so advertised) and would not provide a receipt. Hopefully the money the receptionist pocketed made helped her feel better about the Telegrafo inconveniencing her.

We ended up eating dinner in the hotel and the food was good, as were the staff and the entertainment. We found breakfast equally good too. The choices were limited, but we were happy with what was on offer.

The building itself is spectacular. But from some of the other reviews it sounds like the we got the room they reserve for people they don't like - no windows, low ceilings and an overpowering smell of damp and stale cigar smoke. I don't think either of us slept that night and were glad to be going back to the Telegrafo the next day. Despite its shortcomings, we found the Telegrafo to be many times better than than the Palacio O'Farrill. The location of the hotel was not the best either.

The staff member on reception the next morning was much better. And the doorman told us about the history of the building while we waited for the taxi the Telegrafo sent to bring us back to the hotel.

I rated this hotel one star because the room we had was simply awful and the attitude/behaviour of the receptionist. The Palacio O'Farrill is the worst stay hotel i have ever stayed at and I recommend everyone avoid it.

Room Tip: Staff did say that the rooms on level 2 were better than the others.
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  • Stayed: April 2012, traveled as a couple
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5  Thank treju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 27, 2012

We have just returned from 3 nights at the Palacio O'Farrill, the building is beautiful but very tired. Our room was spacious, had a window but overlooking the main street so was VERY noisy. The bathroom was shabby, hot tap on sink didn’t work, toilet seat was disgusting, tiling damaged and bath chipped. All this was tolerable but the staff attitude was not. We too were hounded to buy cigars. Maid almost left a begging letter for a tip. Receptionists someone has correctly described them as ignorante I would say they were rude and very unfriendly too. Breakfast was very poor and staff didn’t want to serve you anyway. The staff all hang around in the big castle like doorway chating with each other and their friends that walk past. Very unprofessional. We had stayed in a beach restort for seven days previous and the staff there were excellent so presumably this isn’t a Cuban thing just an O’Farrill attitude.

Position wasn’t bad but I other hotels were better. I would not recommend hotels near the Parque Central though as you would be plagued to take a taxis, horse carriage or Bicitaxi. The most useful road for tourists is Obispo, find a hotel near here. Shops with windows!! Bars restaurants, little market and money exchange. O’Farrill ripped us off on exchange too, use bank to avoid this happening to you.

  • Stayed: April 2012, traveled as a couple
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2  Thank lindtiMiltonKeynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

Ok....I don't know what people want on their vacation in Cuba, but I appreciated the hotel's location (which was great), staff (absolutely wonderful), and charm. This hotel is located in a great location to run on the Malecon or take a walk to Obispo Street. It's safe and it is in the community so you can see how real people live, appreciate the street music and excitement, as well as eat at some authentic places. The staff was GREAT!! They gave great recommendation, really looked out for our group, and were the most personable people you would want to meet. The hotel has a free breakfast in the morning that was modest, but adequate. My room was GREAT as well. I had a balcony, large windows and marbled bathroom (1st floor facing the street). When I asked for an iron, the housecleaning woman came to collect my clothes to iron them for me!! During our trip we ended up moving to another hotel in a more ritzy section of Havana with a huge pool and outdoor fountain- and we missed Palacio O'Farrill!!

Room Tip: Ask for a room facing the street, or be specific about wanting a window.
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  • Stayed: March 2012, traveled on business
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2  Thank superA777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 29, 2012

The Palacio O'Farrill was probably the worst accomodation we've stayed in in Cuba! The hotel looks great and very well-kept from the outside, quite impressive even! But then we got to our room! No windows! If you pay €115 a night for a hotel room, you can AT LEAST expect a window, not? It gave us a really claustrofobic feeling and it was obvious this room was in desperate need of an renovation. The airconditioning made a terrible noise and the bathroom... pfff... outdated to the max! NO hot water, a tap that almost fell out of the wall. It's a complete disgrace they let people sleep in this room!

We complained about the room immediately that evening. They weren't even surprised and looked as if they were expecting the complaint. Apparently, they put people in this room (3.17 I believe) and are just hoping for people to not complain. We got another room on the 2nd floor the next day, which was alot better than the one that was assigned to us in the first place.

Also, they guys at the hotel (employees!) kept harassing my boyfriend to buy cigars from them! Every single time they saw him they started the cigar conversation, sometimes even following to our rooms! ANNOYING! Prepare to be approached by people in Cuba to buy all kind of stuff, BUT IN YOUR HOTEL? Completely inappropriate if you ask me! The ladies at the front desk were arrogant and not very helpful and looked as if they did not wanted to be bothered (except for one, I forgot her name).

Breakfast served by a completely unmotivated woman (I was afraid to ask her for another cup of tea) and the quality of the breakfast was the worst I had in Cuba also!

The only good thing about this hotel is the location. Very central in Havana Vieja.

All and all, a definite NO-GO! I am sure there are way better centrally located hotels in Havana Vieja. Palacio O'Farrill is your worst bet (especially at €115 A NIGHT) if you are looking for a reasonable price/quality deal.

Room Tip: Avoid room 3.17 at all times!
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  • Stayed: January 2012, traveled as a couple
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1  Thank NS T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2012

Cuba caveat: Cuba is a Communist country under embargo from one of its closest neighbours who also happens to be the USA. Therefore, if you demand luxury and efficiency at a low cost it’s simply the wrong holiday for you. The food in the region is not notorious for being pretty horrendous so there’s no point whinging about that either. Fussy travellers be aware… However, the culture, history, people and countryside more than make up for it. So moving on…

Positives - beautiful interior, evocative of Havana when it was a thriving, rich colonial city. It's 5 minute walk from the main part of the old city. The staff were very friendly. My room was clean and very spacious. It had a free safe which worked well and a TV with all the channels.

Negatives - Lacked some of the smaller touches which I got elsewhere for less (like hand soap). No hot water (but I hear this is pretty common in Cuba although it was the only hotel / casa I had problems with - and it was cold at night!). Maybe a little costly given what you got.

That was it really - like I said - if you're not a fussy traveller and have realistic expectations I think this is a good hotel.

  • Stayed: January 2012, traveled solo
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1  Thank kdavies7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2012

Hotel Palacio O’Farrill
We had booked to stay for 7 nights in the Palacio O’Farrill, as we were keen to stay in the old town of Havana and to stay in an hotel with some character. Whilst the hotel met these requirements, it suffered a number of drawbacks:
• We were initially allocated Room 308, which turned out to be a small room and quite noisy due to activity outside in the street and to the machinery in a cupboard in the bathroom.
• Having complained about this room, we were moved to Room 315 for the following night. This was a much larger room and seemed fine, until it became clear that, probably due to the layout and construction of the bathrooms for this and the adjacent room, it was possible to hear in intimate detail everything that was going on in the bathroom of the next door room, almost as if the occupants were in the room with us. We must assume that other rooms were similarly afflicted.
• In both rooms:
o The fittings and décor were fairly basic and not especially well finished.
o The room safes were not secured to anything.
o The shower screens in the bathrooms were not sealed to the tops of the baths, so that water inevitably ran onto the floor when the shower was used. The floors, furthermore, were laid flat so that this water then failed to drain away.
o The colour scheme was salmon pink and green, hardly restful.
• The hotel was advertised as providing some specific benefits, including a welcome cocktail, 10% discount in some restaurants and free admission to some museums. We had to ask for all of these; none was offered to us directly.
• The food in the restaurant was generally poor quality in our view; we were not exactly thrilled at the prospect of having to have breakfast there for the remainder of our stay.
• Some of the hotel staff were rather unfriendly. For instance, on more than one occasion, when we returned to the hotel, staff standing in the hotel doorway failed to move aside or acknowledge us in any way. The restaurant manager was an exception.
• The description of the hotel in the brochure stated that it is a ‘magnificent hotel’ and has a ‘roof-top terrace with grand city views’. These points are seriously mis-represented. It is possible to gain access to the roof, but there is no indication of this at the hotel, and there are no amenities there at all. Furthermore, it is not even tiled, so it hardly qualifies as a terrace, and the views from there are scarcely ‘grand’, mainly as the rooftop is nowhere near high enough to command grand views.
After 2 nights we moved to another hotel.

Room Tip: Avoid 308 and 315.
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  • Stayed: January 2012, traveled as a couple
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Thank ge0rgiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2012

The building is lovely, well kept and nicely furnished. The room was very spaceous and with a window, although it couldn't boast a great view.
+ A perfect colonial mansion
+ Excellent location.
+ Good cleaning and assistance at the reception.
- The batroom presented some problems: WC flush, not quite hot water from tap, ill fixed taps and light switch, when taking a shouwer you cannot but flood the floor
- The breakfast is monotonous and the service is too long (it took on average 1 hr to have breakfast and you got the same fruit plate + omlette).
- Safe was present in the room but it wasn't fixed in anyway (a person having access to the room could simply carry it out with all belongings).

  • Stayed: December 2011, traveled as a couple
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1  Thank hanna_BY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palacio O'Farrill

Address: Calle Cuba 102 - 108 entre Chacon y Tejadillo, Havana 10100, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Luxury Hotel in Havana
Price Range: $188 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palacio O'Farrill 4*
Number of rooms: 38
Also Known As:
Palacio o`Farrill Hotel Havana
Palacio o Farrill Havana

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