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“Noisy rooms with no windows”

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Hotel Palacio O'Farrill
Ranked #55 of 79 Hotels in Havana
Padua, Italy
Level 4 Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Noisy rooms with no windows”
Reviewed November 12, 2011

got to O'Farril sent by Hotel Telgrafo where third floow is completely broken. I am given a room with no windows (there are several) and a very noisy air condition system that could not be turned off. I ask at 2,3 am to be changed to another room (which it happens) but there the temperature is so low i had to sleep wiith my fleece on. IN the morning and after an almost a sleepless night i am also asked to pay for some water i took from the minibar in the first room. Room was simply broken so if you want to sleep literally in a refigerator go to O'Farril where they charge you for broken rooms. Avoid absolutely. very nice in the apparence but once in the room you loose sensation of time and feel claustrofobic.

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank afrikan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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477 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 3, 2011

Honest breakfast, igienic, huuuge double room with extra single bed, balcony on loud street but with lovely neighbours (Maria). They will help you with finding a casa particular nearby. Decent hotel equipped with power generator, so in case of blackout - quite common - just come back home :)

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank micheloneamsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 6 Contributor
118 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 9, 2011

The building, a former sugar merchant's house, is stunning; the location in Vieja is excellent; our room was largely fine (although the enamel on the bath was cracked in several places and there were uncomfortable plastic mattress protectors on the bed underneath otherwise decent sheets). Most visitors seem to be put on the third floor, which is pleasant enough, though the grand living quarters are on the second floor. Our view was over the top of neighbouring houses, which is to be expected in this central location.
Staff. We came across one lovely, very helpful receptionist. The other one, Mariela, is aggressive and rude, and, frankly, seemed to us to be more keen on pocketing a few extra CUCs than providing a service. It was not just with us: we witnessed similar behaviour to an Austrian man who was trying to book an extra night. She basically told him he didn't have time to book online, so pack up and get out of your room now.
When disgusted by her behaviour, we asked to speak to a manager, she shoved a leaflet and a business card in front of us, told us she didn't understand my Spanish, and said write your comments on the website.
That said, when I tracked down the hotel manager who was in the building, she was charming, very helpful and, I hope, will soon deal with this problematic member of staff.
Breakfast. Why oh why do these hotels insist on serving 'American coffee' which is more like dishwater than coffee and decline you an expresso on the menu when they cost a mere 1 national peso just round the corner (there are 24/25 national pesos to a single CUC)?

  • Stayed September 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Mersault
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa del Carmen, Mexico
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 4, 2011

After a very delayed flight from Cancun we ended up arriving at the Palacio O'Farrill at about 2am. Having to wake up the security man and reception staff we were placed in a room that was obviously not prepared nor been cleaned for months, but was conveniently located to the entrance so other patrons weren't disturbed by our arrival. To say the room smelt damp is an understatement, there was a hole in the roof and the bed was wet. Feeling bad enough as it was for waking them on our arrival we had to call staff to move us again to a room. An aggrevated security man moved our belongings to another room which was gorgeous. Funnily enough this room looked well prepared for guests. The air con was on, mini bar unlocked and fresh towels and sheets on the bed. It very much seemed as if this was meant to be our room in the first place. It was a very comfortable stay after a rocky start. One important note however, ensure you double check what has been recorded as consumed from the minibar. On check out we were remembered as the couple that had to be moved, (Still no apology for the intial room and it's condtion) and were surprised to see that all the alcoholic beverages in the fridge were recorded as being taken when we only had water the entire stay! Overall the hotel has beautiful spanish charm, is in a top location and is comfortable. Would we stay here again? Probably not.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Vella04062011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Havana hotels

Adelaide, Australia
Level 5 Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed June 30, 2011

I stayed here with my Daughter for 3 nights in June. We loved the beautiful architecture of this hotel and found all the staff very friendly and willing to please. The room was huge and had 3 beds that were very comfortable. The massive wooden doors to our bedroom ensured a peaceful sleep as the room was quiet and very dark. The breakfast wasn't anything special, but as it was included in the price of the room we didn't expect too much.
I will definately return here next time in Havana.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Jackie2102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 8, 2011

It a nice hotel considering 3 stars. The rooms and facilities were quite nice but you will need to keep track of your clothes and valuables as they tend to go missing from your room. This includes sunglasses, watches, t-shirts, tops, shorts etc. PS. The safe is not big enough to fit your entire luggage in.

  • Stayed April 2011, traveled as a couple
    • Location
    • Cleanliness
Helpful?
8 Thank Agasuesse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toowoomba, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 14, 2011

On arrival we were quite daunted by the location, the smell in the street at the entrance was atrocious. The Hotel itself was a wonderful old building and it would have been quite beautiful in it's heyday. The staff were very welcoming and helpful. On entering the room we thought it very nice. It was large though a little sparse and basic, but pleasant enough.
During our stay the room's cleanliness became suspect even though it was 'serviced' daily. We watched a pile of dirt in the corner slowly accumulate day by day. You had to rush in and have a shower after the water truck arrived or you would miss out. The rooms has been renovated, but to a low standard. The shower was pulled out from the wall and the wall safe was unusable. The food was unimaginative but OK, but breakfast was always a disappointment.
The Hotel is well and truly in a residential area and the neighbours are poor and struggling which makes one feel quite guilty for even being there.
I feel there were better options available .. preferably out of the Old Havana area.

Room Tip: Take ear plugs for the street noise
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  • Stayed April 2011, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
3 Thank rosspenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palacio O'Farrill

Property: Hotel Palacio O'Farrill
Address: Calle Cuba 102 - 108 entre Chacon y Tejadillo, Havana 10100, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Luxury Hotel in Havana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Palacio O'Farrill 4*
Number of rooms: 38
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Also Known As:
Palacio o`Farrill Hotel Havana
Palacio o Farrill Havana

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