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“nice place”
4 of 5 bubbles Review of Hotel Los Frailes

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Hotel Los Frailes
Ranked #21 of 78 Hotels in Havana
Tel Aviv, Israel
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“nice place”
4 of 5 bubbles Reviewed October 23, 2013

we found this place on the internet and the price was right for us we stayed for two nights. the location was great, the room was clean but a little dark. hotel employees were very friendly and the the breakfast is nice.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Merav119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
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Cheddington, United Kingdom
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

We recently stayed at Los Frailles for the first two nights of a 14 day tour in Cuba. This is a delightful place to stay having been a monastry in previous times. It is right in the centre of the old town and very close to lots of the old squares. We were in a room without windows but this was not an issue for us. The room was tidy and very clean with good air conditioning. The hotel is very serene and quiet - breakfast at the nearby cafe was very good. There is a lovely reception area with a bar and string quartet - lots of tours stop in the hotel as it is so lovely.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed August 30, 2013

We stayed at Hotel Los Frailes for two nights in August 2013, securing a particularly good rate on a junior suite, in comparison to other hotels which had similar prices for only a double room. Check in at this hotel - like most in Cuba - is at 4PM, which when we arrived at 11AM in searing heat wasn't ideal, but as previously mentioned, this is widely available information and as long as you go there in the knowledge that you won't get in your room until 4PM exactly, you'll won't be disappointed. The hotel is decorated like a monastery with all the employees dressed as monks - it's certainly a hotel unlike any other I've visited, so it makes for an interesting stay!

The room (junior suite) was large and spacious, with a living area with a small sofa and television. The room has two balcony doors looking onto the street below and it also has an air conditioning unit. This is where my only complaint about the hotel arises, which may not be entirely the hotel's fault, but rather a complaint about Cuba generally. The air conditioning is very, very loud. You don't notice how loud it is until the lights in the room are off and you're going to sleep, which is when you notice how loud it truly is. Our first night, we left the window slightly ajar to let some light into the room - the noise from the street lasted until roughly 2AM and this combined with the air conditioning made a good night's sleep quite difficult. On our second night, we left the windows closed, which helped with the street noise, but unfortunately the air conditioning remained very loud.

Breakfast offered by Los Frailes is in a restaurant a few doors down from the hotel. It's quite basic, but by Cuban standards it's fine. We were given a plate of fruit each, a plate with two pancakes, a basket of bread, a plate of eggs of your choice each and a coffee. There was also cereals available, which we didn't have.

In terms of the hotel's location, it doesn't get much better for Old Havana. It's literally less than a minutes walk to both Plaza Vieja and Plaza de San Francisco. The cathedral and it's accompanying plaza can be reached in less than five minutes walking. From Plaza de San Francisco it costs 5 CUC for a coco taxi to the Capitol Building, so this hotel is really the perfect location for a base to explore Havana.

The service we received in the hotel was impeccable. In particular, we dealt with Rene upon check-in and with all of our enquiries, and the service he gave was excellent - knowledgeable about the local area and very pleasant - I doubt the hotel could ask much more from their staff, particularly Rene who was a credit to the hotel.

Overall, the value for money and service received in this hotel make it a brilliant choice for Old Havana. The junior suites provide great value for money and the service from staff in this hotel make it an obvious choice for a great hotel in Havana.

Room Tip: Junior suites face onto the street, therefore they have windows, which the double rooms lack.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank marklgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

This small but very cozy hotel is placed at the best location in Havana. All squares are at walking distance. The room was nicely decorated exactly in the style of a monastry. Hotel employees are very friendly and the breakfast in the restaurant across the street (included in the hotel fee) is excellent.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank chiel82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 16, 2013

I stayed here fro five nights. It's an interesting building, with an open courtyard with trailing plants from the higher floors down. It's also in a very good location fro exploring the old city. As mentioned, there are no windows in the rooms, so they're quite dark. My room had two single beds, and they were comfortable - I'm not sure if there are rooms with double beds.
The bathroom was good, and included a bidet. The hot water was very hot!

The service was fine, although I had no 'out of the ordinary' requests.

There is no restaurant, the included breakfast is in a restaurant across the street and it's nothing special - eggs, cheese, and bread with coffee - it's not very large.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed June 13, 2013 via mobile

A nice average Hostal in old Havana. Had two rooms here. One was good, the other disappointing. The second smelt damp & unhealthy. Noisy air conditioning but this is Cuba & really to be expected unless you choose the more expensive hotels. Leave expectations at home & enjoy the good things about the Cuban culture of which there are many like the people, the music, the weather, the history and the now. Be present in the moment and enjoy.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doctorjanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed June 11, 2013

I spent five nights here in May. It's a nice building, with an open courtyard with trailing plants. The room was clean, with a good bathroom and good AC, as well as TV. Many have mentioned that there are no windows in the majority of rooms, so they can be a bit dark. The rooms had two single beds, so it's probably not for a romantic getaway - though the beds were comfortable.

There is no restaurant, breakfast is in the restaurant across the street, and it's OK - nothing special - eggs, cheese, ham, fruit. Those who like a large breakfast might want to get a second breakfast elsewhere.

Service was generally good - though bear in mind that they lock the door 9.30- 10.00. It's not a problem, it just means you need to knock on the door if you return late - there are many restaurants and bars in walking distance.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4737_Carlin_Sir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Los Frailes

Property: Hotel Los Frailes
Address: Teniente Rey No 8 | Between Oficios y Mercaderes, Havana 10100, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Suites
Hotel Style:
#3 Best Value Hotel in Havana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Los Frailes 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hostal Los Frailes Havana
Hostal Los Frailes Hotel Havana

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