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“Good Hotel but too far out of Town”
Review of Melia Habana

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Melia Habana
Ranked #2 of 81 Hotels in Havana
Certificate of Excellence
Reviewed May 4, 2013

This was a very nice hotel situated in a good area. We had a lovely room overlooking the sea and on a corner spot so quite large (mind you we did pay for an upgrade). The hotel, as previously said, is about 20 mins out of town and although there is a free shuttle bus, the frequency of them could be better.We did discover that if you are doing one of the two Hop on Hop off bus trips one of them will drop you right outside the hotel..just need to get the one heading in the correct direction (Miramar)..but why not do them both as always a good way to see a city anyway. On two occasions the staff were rather surly on Reception.
We found with the heat and tiredness after the journey and time difference we would have preferred being in town so we could 'come and go' as we pleased.
The only reason I have given an 'average' rating is because of the Hotel's position.

Room Tip: We paid for an upgrade and requested a sea view and had a lovely large corner room on the 4th floor.
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  • Stayed: April 2013, traveled as a couple
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3  Thank Jogger55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario Alejandro F, General Manager at Melia Habana, responded to this reviewResponded June 2, 2013

Dear Mr Jogger55

We appreciate your good comments which highlight the area where our hotel is located and the nice ocean view you to enjoyed from your room during your stay. We would like that you clarify the payment you made to get a superior to room in order to check the room you were assigned.
We have taken note of your opinion regarding the attitude at the from desk staff which has already been discussed with the heads of this area.
We would like to continue being your first choise in future trips to Cuba.
Best regards.

Darío Fernández

Director General
Hotel Meliá Habana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 29, 2013

We have just returned from Cuba and stayed at the Melia upon our arrival before transferring to Varadero. The staff were very welcoming and we found chocolates and a bottle of champagne waiting for us in our room. The room was clean and had a beautiful view of the ocean. . There was entertainment in the bar each night of a good standard. The hotel is just outside Old Havana and it was no trouble to get into town via a taxi for about 10 cuc. We thoroughly recommend this hotel.
Thank You Melia for a wonderful stay.

Room Tip: E mail ahead for any personal specifications - the staff are very acommodating
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  • Stayed: April 2013, traveled as a couple
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Thank DI4HPW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario Alejandro F, General Manager at Melia Habana, responded to this reviewResponded May 29, 2013

Dear Mrs DI4HPW

Thank you for choosing Cuba as a destiny for your holidays, and specially Hotel to know about our culture and history along the island and then preferring us to finish your trip.
We appreciate the good perception of our services and facilities, and so you have enjoyed the shuttle service that we offer, the friendliness of our staff and the musical accompaniment at nights in the lobby.
Thank you, once again to recommend us and to continue choosing Cuba and Melía resorts to enjoy your holidays.
Thank you

Darío Fernández

Director General
Hotel Meliá Habana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013 via mobile

The Melia Havana has a beautiful facility. It is well built and the rooms are ample and clean. This hotel is located in Havana's fanciest neighbourhood . It is an extremely safe area as many embassies are in the immediate vicinity, located in the expansive mansions of the old Cuban aristocracy. Getting downtown will cost you about $10-$15. The all inclusive breakfast buffet is quite good although the a la carte restaurant and cafe are just so so.

  • Stayed: January 2013
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Thank Canibal319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario Alejandro F, General Manager at Melia Habana, responded to this reviewResponded June 2, 2013

Dear Mr Canibal319

With great pleasure we receive your short and objective comments about your stay in our hotel.
Thank you is the small word that we can say, because we always take your opinions as goals to meet. It is all a commitment.
Remaining that just because of the location we have, a free bus is part of our services facilitating our guests can go and back to Havana center.
We hope to continue choosing Cuba and Melia on your next trip.
Regarding

Darío Fernández

Director General
Hotel Meliá Habana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

This beatiful hotel is luxorious and has all the little things that help the guest to have a real delicious experience. All the areas of the hotel from the lobby to the restaurants, the rooms and the pool are fantastic. The service is also remarkable. The hotel has a beautiful sight of the ocean and is not very far from the Old Havana (downtown). If you like luxury while you discover a magic and exotic place like Havana is, you should choose the Melia.

Room Tip: Choose an ocean view. And a cab from this hotel to downtown should cost no more than 6 CUC, be caref...
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  • Stayed: May 2012, traveled with friends
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Thank Marco Adolfo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

The hotel itself was more than I had anticipated. This was our first trip to Cuba and I was told not to expect much, from other people. You have to remeber we are not in North America where our standards are higher. The hotel lobby was spacious and air conditioned. We arrived on one of those inexpensive Sunwing Charters where we left Calgary at 8;30 P.M., flew all night and arrived at Veradero airport around 4:00 A.M. Bus ride into Havana we arrived at the Melia around 7:30. VERY tired due to the TWO SCREAMING babies that were seated directly behind us on the plane, making it impossible to catch a nap. We were aware that check in was not until 3:00. Spoke to Yelina at reception as we only wanted to store our luggage. She checked the computer and said that at the moment no rooms were available. As we expected. She said the housekeeping staff did not arrive until 9:00 and she would see what she could do. We explored the hotel. The pool area is very lovely. We found it to be well maintained. Sat in the lobby until a bit after nine, trying not to fall asleep. At 9:15 we thought we'd see and to our surprise, our room was ready!!! Many thanks for that. Didn't even retrieve our luggage, went up and fell asleep. Plenty of hot water and pressure, room was spacious and clean. Of course a safe was provided. The restaurants were of a reasonable quality. No meals were included in our plan. The worst rip off we encountered was the breakfast buffet. Lots of beverages, but the other selections were not very good. This was also the most expensive meal at 15.00. Needless to say, didn't go back. The Italian offering I felt was quite good. I would recommend the pizza. Nice assortment of breads. Only went to the fusion once and it was acceptable. Didn't charge too much to the room, used the minibar more. Keept a genaral tally in my head. When we checked out, the bill was quite a bit more than I had anticipated. Running quickly down and doing mental additions, it didn't tally. Asked for a calculator. She grabbed the bill back and said 'did you get a towel from the pool?' Just about as fast as we said no, she had a new bill printed out that was 30.00 cheaper. When I read the first bill there was nothing on it besides minibarres and rest. so I'm not sure what happened . The 30.00 extra seemed to me to be a bit of a scam. Should have asked to keep a copy of the first to compare with the second but didn't. The minbar bill(s) seemed to be inflated, but there again I wasn't keeping close track and after the first day, they quit leaving chits in the roon when they restocked. To us, all of the front staff seemed friendly enough. We exchanged all of our money there. The rates were reasonable and it was easier than finding a bank. We booked tours and got info through Sunwing so we did not utilize a lot of services from the Hotel. Alll in all it was good and I would recommend and possibly return.

Room Tip: I would'nt pay extra for an ocean view as they all have partial ocean views. All rooms are aroun...
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  • Stayed: April 2013, traveled with family
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Thank calaltaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario Alejandro F, General Manager at Melia Habana, responded to this reviewResponded June 2, 2013

Dear Mr calaltaca

It is a great honour choosing us for your holiday in Cuba, and let us knows your experiences, it helps.
It draws our attention the detailed description about the services enjoyed and thus everything related to your account's room and we want to mention that all the prices of the minibar products are exposed just above it, so our guests can check and have no doubts about what they consumed.
In another hand, the price of the buffet in the breakfast restaurant is not more than the established and we really sorry any inconvenience this might cause.
Thank you for your comments, inviting you to enjoy this destination in another occasion.


Darío Fernández

Director General
Hotel Meliá Habana

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Reviewed April 12, 2013

OK so you're going to Havana then stay in Havana! This has a great pool but is 20 minutes outside the main tourist attractions of Havana. You'll need a taxi or use their free shuttle bus to get into Havana. If you can live with that journey out then it is OK as a base.

If the weather is fine, for about 20 CuC, instead of using a taxi or the shuttle back, have one of the classic cars drive you back and you get to tick that box also.

The rooms are tourist class rooms...comfortable and clean but not luxurious. Electronic room safes are also there.

The breakfast rooms has a mix of foods but the hot buffet is best avoided. Go for the pastries or omelettes. The coffee is also pretty average.

Overall, it served its purpose as a base bu I would have preferred to be closer to old Havana.

There is a gym and it seems to have 6 cardio machines, a weight stack and some free weights.

  • Stayed: March 2013, traveled with family
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2  Thank BHBPCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario Alejandro F, General Manager at Melia Habana, responded to this reviewResponded April 30, 2013

Dear Mr BHBPCP

Thank you for choosing Cuba as a destiny for your holidays and specially which just 20 minutes drive our hotel. Mentioning that we are located in a business and resident area from center. That is the reason why we provide our guests a free shuttle bus service to and from the old city at different times during the day.
We appreciate a lot, all your points of view about the different services and facilities in the hotel and we want to invite you to enjoy Cuba as a destiny once again and Melia Hotels.

Regarding
Darío Fernández
Director General
Hotel Meliá Habana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

I went back on a trip to visit family so I stayed close by in the Miramar neighborhood where I grew up. We had a rental car so it took us less than 20 minutes to get to "Old Havana" and other points of interest. The hotel has a shuttle bus that leaves at different times during the day and early evening and picks you up where it drops you off. The food at the hotel was o.k., nothing to brag about. Brunch was included and it was good with many foods to choose. The room was large, very clean and it had an ocean view. The bar is very large and relaxing. Drinks are a little expensive and small.

WARNING: If you buy any CDs from the musicians playing at the hotel restaurants, make sure that it is a working copy! We bought one and since we did not have a CD player with us we did not check it until we returned home and found out it was blank!

Room Tip: Ask for the higher floors.....there may be a premium included, but if there is a large convention/ p...
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  • Stayed: October 2012, traveled with family
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1  Thank tinkerbellisima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario Alejandro F, General Manager at Melia Habana, responded to this reviewResponded June 2, 2013

Dear Sra tinlerbellisima

Choosing us to spend your holiday in Cuba fills us of proud and to know that your stay has covered your expectations was the best way to do honour to this vote of confidence that you gave us.
With great pleasure we received all the positive opinions you sent us concerning the hotel and the different services that we have, as well as the submitted recommendations.
We have already taken note regarding to the CDs, if you send us an address we can compensate with a new disk, the problem which it had with the previous one.
Once more thank you and do not hesitate to return to Cuba and Melia hotels with it.


Darío Fernández

Director General
Hotel Meliá Habana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Habana

Address: Ave 3era, e/ 76 y 80 | Miramar Playa, Havana 11300, Cuba
Phone Number:
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Havana
#2 Luxury Hotel in Havana
#2 Family Hotel in Havana
#3 Business Hotel in Havana
Price Range: $208 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Habana 4*
Number of rooms: 397
Official Description (provided by the hotel):
Located in Miramar, overlooking the sea, 20 minutes from airport, 5 minutes from Havana Convention Center. 397 rooms, 4 suites, 12 Junior Suites, 98 Royal Service, sea view with balcony, Full bathroom, Air conditioning, Satellite TV, Safe, Minibar, 220 volts. Restaurants: Italian, Oriental Fusion, Grill, cafeteria and Buffets, 5 bars, Swimming pools with children's area, Babysitting service. Sauna, GYM, Massage, WI-FI Internet in all the hotel, Meeting facilities. Live Music. Free shuttle to old Havana. ... more   less 
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Also Known As:
Melia Habana Hotel Havana
Melia Hotel Habana
Melia Hotel Havana

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