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“Not sure why this is a business hotel for visitors from all over the world.”
2 of 5 bubbles Review of Hotel Palco

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Hotel Palco
Ranked #47 of 78 Hotels in Havana
Chicago, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not sure why this is a business hotel for visitors from all over the world.”
2 of 5 bubbles Reviewed November 8, 2010

This hotel is not a business hotel as it claims. There are no taxis ever to be found in front of this hotel requireing the hotel to call for a taxi each time you need one. I waited over 1/2 hour for taxi which never came in morning and finally was offered a ride by someone observing my irritation. Neither did the front desk clerk concern herself either as she was busy joking with another man at desk. The breakfast is the worst I have ever encountered with things on the buffet that I was never able to identify so I was always hungry right after eating the few things that I could identity. If you have a meeting at the Palco, stay at the Melia Habana or others close by...its a small taxi fee and well worth not being irritated by a place that bills itself as business hotel which it is not. Also they don't take anyone's credit cards, not just Americans, but people from Mexico and elsewhere all had their cards rejected so not sure why that happened.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank escheye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Denmark
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed July 30, 2010

Please be warned not to book rooms and pay by card on this hotel's website. Friends found that when they arrived with such a booking and receipt in hand they were refused rooms and the reception staff was rather unhelpful.
Payments and orders go to an agent, but no information about this on the website, and apparantly the agent did not inform the hotel nor passed the payment over. And hotel refused responsibility for their own website.
My friends had to pay for two rooms for two nights until hotelowner and agent turned up.
The hotel is a nice 4 star hotel, old and worn. Good to stay in for the reasonable price. But 25 mts by taxi to the old town of Havana.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TaraG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 27, 2010

Booking this hotel online was VERY inconvenient. First, the email address they provide on their website fails to deliver your email. After several of my emails were bounced back, i had to call the hotel which costs a fortune because no one understood my pricing questions. Then when i provided my email address and asked someone to email me back, they said they would but did not. Finally, when i went ahead and booked online, despite my reservations about this hotel's services, it took over three days for them to confirm whether my colleagues and i indeed got the rooms we requested. We then had to wait to book our flight and lost out on a seat sale....

I know Cuba is not as advanced as North America but considering the rates they charge, they should be able to provide simple services like an email address that works and some efficient services, like confirming your stay within 24 hours.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anita060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbados
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 6, 2007

Like most others I was here at a conference. I loved every minute of it- the rooms, the staff and the 24 hour bar, expecially during a category 4 hurricane which passed right over us.
I agree that it is just that little bit far from the action and it is expensive if you are one person travelling back and forth to Havana.
However it is worth it - I don't get to Havana often enough!!

  • Liked — The Conference facilities and the staff
  • Disliked — The distance from the action
  • Stayed July 2005, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Loreto_in_Barbados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford
Level Contributor
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 10, 2004

I spent a week at the Palco while on a business trip with a friend. The hotel is very modern and about as nice as most north american business class hotels. It is in a central location with easy access to most of Havana. About 15 minutes from Old Havana and 10 minutes to the Airport.
The pool area is nice and well kept. Breakfast buffet has a great selection of fresh fruits and other favorites. Nice quite area. While in town, be sure to check out El Palenque, a restaurant that's a short distance from the hotel (ask at the front desk). Great food and reasonable prices. Wine and spaghetti for 2 people for only $11USD. All the food is excellent. You'll go back every day.

  • Stayed January 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Minoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed July 19, 2003

I spent 8 nights( 7/6-7/14) at the Hotel Palco . On balance my experience was very positive. The hotel staff was accomodating, friendly and kowledgeable.
I was impressesd with the wide open lounge area and the overall bar service. The buffet breakfast was acceptable. I found the simple hotel grill service above average and the both the prices and the meals were reasonable.
The primary limitation of Hotel Palco is its distance from "the action"
in Havana. As such, the $7-$10 taxi fares was expensive for one person.
However, if one could get others to share the cost, this expense was
not unreasonable. I would recommend the Hotel Palco with the caveats
noted above.

Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chevy Chase
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed April 18, 2003

I attended a conference at the Palco.Top facilities.The hotel staff is tops. They make you feel welcome after the short 45 minute flight from Miami. The food is good and very cheap. 1/2 chicken, rice beans, french fries, and salad for $6.00. Pizza for $3.00.Rooms are basic and are spotless and offer CNN, ESPN, Discovery channel and a few more. The bathrooms are big (bring totel paper...they have sand paper in Cuba) but one needs to get used to the lack of a toilet seat.The pool area is very nice with lounge chairs and great flowers. The hotel is about a $6.00 cab ride to Central Havana. If you are looking for a hotel in the action this is not your place. If you would like a quiet haven to return to at the end of the day, this is then place.

Helpful?
26 Thank cruisejp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palco

Property: Hotel Palco
Address: Calle 146 e 11 y 13 | Reparto Siboney, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#26 Luxury Hotel in Havana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Palco 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Palco Hotel Vinales

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