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“Condition of the hHotel”
Review of Hotel Palco

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Hotel Palco
Ranked #43 of 79 Hotels in Havana
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Condition of the hHotel”
Reviewed June 26, 2014

Stayed at this hotel in a suite room. There were spider webs and spiders near the ceiling and bugs crawling on the floor at night...Need I say more!!
Hotel is in need of an update. Pool are needs to be painted and landscaping improved.
When I asked that the cob webss be removed the hotel did so quickly but I shouldn't have had to
ask.

Room Tip: Stay at another hotel
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Sandown, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 9, 2014

Stayed 2 nights here at the beginning of a 15 day tour of Cuba. Arrived late from airport to find that main restaurant closed, but we were offered a meal at the beach bar. Average food, but lots of it - too much in fact at a late hour. Room was comfortable and quiet. Breakfast mostly good with some interesting items on the menu - pig pickle, anyone? Main complaint was that the bread was very hard. The pool was really enjoyable and the interior of the hotel was very lovely with a pond and tropical vegetation. Quiet, pleasant and safe area to stroll in, but I imagine frustrating if you wanted to be nearer the city, as quite a way out.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SallyP57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiang Mai, Thailand
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 27, 2014

I stayed here as part of a Havana day tour from Varadero, so didn't willingly book it and wouldn't stay again. The hotel is quite a drive from the city's center, so I'd only recommend staying here if you have access to a car and want a quiet reprieve from Havana's bustle. It's located in a wealthier neighborhood and the rooms are surprisingly nice. It seemed as though the hotel was empty when we were there, so it felt a bit strange to have drinks in a deserted bar and walk through empty halls.

The food was average by Cuba's low standards: think bland buffet. The pool was pretty, and the staff was alright. A decent place to stay if you have wheels and can get a good price. If you're on foot, stick to downtown Havana as there is nothing within walking distance of the Palco.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheSpaceCadette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 23, 2014 via mobile

Big hotel but mainly empty, good location outside Havana, in the embassy area. Rooms are comfortable and food is ok as staff in restaurant try hard to please. Not a bad place to start or finish your visit to cuba

Stayed January 2014, traveled as a couple
Helpful?
Thank escobarluca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
1 review
Reviewed November 8, 2013

Good location if you want to attend Habanos festival. Pool area is also quite nice. Don't leave anything valuable to your room when you are away! Remember to be the first oness in the queue when the meals are served.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miriam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Havana hotels

San Juan, Puerto Rico
Level Contributor
338 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed July 9, 2013

We stayed here as part of a Convention group. This hotel is connected to the Convention Center literally next door. We found the staff accommodating at all times, helpful and friendly. When we requested they changed our room without a fuss. The first smelled of cigarettes. The rooms were nicely appointed, not luxurious but very adequate and confortable. The lobby bar was a happening spot with nice entertainment. The hotels location in the Diplomatic highend zone of Miramar is close to lots of good to very good restaurants and other attractions. One must remember that one is in Cuba and the same levels of accommodation one expects elsewhere might not be possible. We had a very nice stay here and I would return here should I ever have business to do in Havana. AC. It also had a decent breakfast buffet that was included in my package deal.

Room Tip: It is close to a major highway but the lack of vehicles on the streets makes rooms facing the street...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 21, 2013

I booked the hotel through Hotels4u and the website stated:

THE HOTEL HAS A SHUTTLE SERVICE 4 TIMES EVERY DAY THAT TAKES TO THE OLD CENTER. THE ALSO HOTEL

When we arrived we asked about the shuttle bus and we were met with a shrug from the receptionist. On questionning further, we were told that the shuttle bus had stopped running circa 4 years ago. We asked how we could get to Old Town and again we were met with a shrug. We asked another receptionist if there was a local bus and we were advised that there was one 7 blocks away.

We asked about a taxi and that cost 30 pesos round trip. I was 5 months pregnant and therefore I did not want to walk over 7 blocks for the local bus (with no directions) and therefore we asked for a taxi which took over half an hour to arrive.

In addition, to the mis-description on the website the hotel was sub standard:

- the sheets and towels were dirty
- the floor was dirty
- the walls were damp and dirty
- the buffet room had such a horrible smell that I could not eat the breakfast for heaving
- the chairs in the buffet room were dirty and stained
- there was building works which was a health and safety hazard and dirty

We complained at the reception, but again met with a shrug and no resolution.

We left after 1 night despite paying for a longer stay. I complained straight away to Hotels4U and 60 days later I am still waiting for a response and they are not regulated by ABTA and therefore whilst having an SLA of 28 days, it means nothing.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Melly1275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palco

Property: Hotel Palco
Address: Calle 146 e 11 y 13 | Reparto Siboney, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#25 Luxury Hotel in Havana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Palco 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Palco Hotel Vinales

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