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“More than we expected!”
Review of Melia Cohiba

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Melia Cohiba
Ranked #3 of 80 Hotels in Havana
Reviewed August 31, 2012

I and my family have just returned from a two centre holiday in Cuba. August 2012. We spent 3 nights at the Melia Cohiba and 11 nights in the Sol Cayo Guillermo (see separate review). This hotel was much better than I had expected. When we arrive we were pleasantly suprised to find that because we were staying in the Sol Cayo Guillermo, a sister hotel, that we had been upgraded to a suite. This was very spacious and comfortable. We did eat in the hotel the first night, the food was quite good, though expensive for Cuba. We ate out in the city the next two nights. The hotel is a little out of the centre, though it does have a shuttle bus. A taxi costs about 6 CUCs. On arrival we were told that you could walk in to town in around 25 mins, more like 1hr 20mins. Would I recommend this hotel yes I would.

  • Stayed: August 2012, traveled with family
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2  Thank Greekboy51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 27, 2012 via mobile

We stayed here April 2012 had a great time hotel is lovely
Food is lovely. Would stay here again It's in the perfect place In new Havana there is a jazz club just over the road which was great but air con was freezing drinks good to

  • Stayed: April 2012
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2  Thank Westuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCohiba, Director General at Melia Cohiba, responded to this reviewResponded August 28, 2012

Dear Mr. Westuk,

Thank you very much for using your valuable time to let us know your opinion about our Hotel.

We are glad to know you had a good stay with us and that we were able to cover your expectations about the food and the location of our Hotel. We will let our staff know about your opinion and this will help for sure that our daily performance continues being the one that will make you come back.

Let me inform you that we have in our Casa del Habano, jazz sessions every night.

Thank you again, and we will be waiting for your next visit.

Best regards,

Juan Tuñón
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2012

Nice hotel but safety very lacking. Walking from the main hotel to the Havana Cafe my wife fell down some unlit stairs which she could not have seen in the dark. Ended up in a wheel chair with ligament damage. Hotel provided a wheelchair but otherwise help from Hotel and Thomas Cook our travel company was terrible. As we were confined to the hotel for the three days we were there, before returning to Cayo Coco, we did eat in the restaurants and use the pool which were all very good.

Room Tip: Lifts frequently do not work so with 19 floors best to ask for a room on the lower floors.
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  • Stayed: July 2012, traveled as a couple
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1  Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCohiba, Director General at Melia Cohiba, responded to this reviewResponded August 28, 2012

Dear Mr. Alan H,

First of all, I would like to thank you for letting us know your opinion about your stay at Melia Cohiba Hotel.

We hope your wife has had a speedy recovery and that the accident has not been anything serious.

I would like to inform you we have adopted the appropriated measures to avoid that situations like this doesn’t recur in the future. Ensure the safety of our clients is a primary point in our daily work.

Please, accept our apologies and in spite of it let us know about your future visit to Havana. It will be an honour to receive you again with the excellence you deserve.

Best regards,


Juan Tuñon
General Manager

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Reviewed August 14, 2012

We were there for four night and we loved it!!! The hotel is really good!!! Breakfast amazing, excellent service, good, clean, spacious room, and the hotel is very well situated.
We ate at two of the restaurants inside the hotel, and the only problem we had was at the italian one. The order came after almost 40 minutes of waiting and when we saw it was wrong...

  • Stayed: January 2012, traveled with friends
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2  Thank Anaya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCohiba, General Manager at Melia Cohiba, responded to this reviewResponded August 17, 2012

Dear Mrs. Anaya C,

It is a pleasure to receive your opinion about Melia Cohiba. Thank you very much for letting us know.

It is really a pleasure to receive such a positive comments about our work. We will let our staff know about your opinion, which is very important for our daily performance.

On the other hand, we are going to analyze your comment about the delay in the italian restaurant.

You must know it will be great to have you again in our Hotel, so please let us know about your next visit to the City.

Best regards,




Juan Tuñon Cifre
General Manager

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Reviewed August 5, 2012

In the first week of august I spent 3 days at the Cohiba with my spouse and children. Last time , last year , I wasn't very happy about my staying there but this time I have only good things to say ( except maybe with the air conditionning in the room taht could use a little more power to climatize truly ). I stayed in the Royal Service section . The room was impeccable and the staff very helpful and ready to help in any way possible. Thanks to the clerk at the reception office on the 20th floor , at the people at the pool etc. I truly enjoyed my stay and recommand this hotel. Good restaurants too.

  • Stayed: August 2012, traveled with family
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1  Thank EZEZ911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCohiba, General Manager at Melia Cohiba, responded to this reviewResponded August 8, 2012

Dear Mr. / Mrs. EZEZ911,

First I would like to thank you for sending us your opinions about the Hotel and the service in general, because it really gives us the elements to improve our work. Be sure that we are going to extend your gratitude to our staff.

We really appreciate your comments about your experience, and we are glad to know we were able to cover your expectations regarding the Hotel in general, except for the air conditioning in your room, which should have been a temporary problem.

We will be pleased to have another opportunity to receive you in Meliá Cohiba, we are sure you will have a great stay in our company. Let us know of your next visit to the city.

Best regards,



Juan Tuñon Cifre
General Manager

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Reviewed July 24, 2012

Good hotel in Havana. Ideally located and fairly priced for B&B. Rooms comfy although a little tired. Internet access at extra cost although painfully slow (a common issue in Cuba). Good breakfast spread and helpful staff.

  • Stayed: March 2012, traveled with friends
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2  Thank J786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCohiba, General Manager at Melia Cohiba, responded to this reviewResponded August 2, 2012

Dear Mr. / Mrs. J P,

It is a pleasure to receive your comments about your stay at Melia Cohiba. We are pleased to know we cover you expectations regarding the service and the hotel in general.

We would like to know of a future visit to Havana. It will be an honour to receive you again.

Best regards,



Juan Tuñon Cifre
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2012

A very good Hotel, big, very clean, confortable and big bedrooms. All the staff of people working there very nice : the guards, the servers, the ladies working in the reception's restroom, everybody make you feel good.
We arrived there on July 15 and stayed in room 513 and our bags were brought by LUIS, a very, very nice person.
The reception is quick, you don't loose time, and if you ask the receptionists, they kindly give you some ideas of places to visit in the city and how to get there.
We payed for two nights witrh continental breakfast, but as a good surprise, it wasn't a continental breakfast , it was a BUFFET one, very varied products, in a big and nice room, and with a quick and friendly attendance .

  • Stayed: July 2012, traveled with friends
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2  Thank ivettebarra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCohiba, General Manager at Melia Cohiba, responded to this reviewResponded August 2, 2012

Dear Mrs. Ivettebarra,

We are really very satisfied with your words, which help us to work every day for the welfare of our guests.

You can be sure that we will extend your comments to our staff and we hope to receive you again at Meliá Cohiba on your next visit to Havana.

Best regards,





Juan Tuñon Cifre
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Cohiba

Address: Ave Paseo entre 1 y 3, Havana, Cuba
Phone Number:
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Havana
#3 Luxury Hotel in Havana
#3 Romantic Hotel in Havana
#4 Family Hotel in Havana
Price Range: $280 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Cohiba 4*
Number of rooms: 462
Official Description (provided by the hotel):
Privileged location in the modern Vedado district. Modern rooms with spectacular views of the ocean, city and majestic Malecon ocean drive. Buffet, gourmet, Italian and grill restaurants. Habana Café with memorabilia evoking the 1950`s. Spacious and comfortable multipurpose rooms for meetings and banquets with capacity for up to 500 persons. Executive floors with Royal Service and Business center. Lobby bar opened 24 hrs, piano bar, bar with live music and a Cuban cigar and rum sampling bar for connoisseurs. ... more   less 
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Also Known As:
Melia Cohiba Hotel Havana
Melia Hotel Havana
Melia Hotel Cohiba

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