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All reviews rocking chairs room was spacious buffet breakfast air conditioned each morning casa particular cuba lamp
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Reviewed December 11, 2018

Having been to Cuba 5 times now, I've enjoyed Havana very much. Having stayed in various places, mostly hotels, the Hotel Sercotel Paseo Habana, in Havana, Cuba was a very comfortable choice, It was a change to stay in a unique smaller hotel, around a residential area. As an artist/art instructor from Canada, my visual senses allure me first, always a colourful experience. It was cozy, with a friendly staff, that made me feel at home, especially when they politely greet you by name, and have the courtesy to ask, "how am I enjoying my stay so far". This smaller size hotel is close to most places in the Havana area you'd want to see and explore. They management were eager to give me information that I was seeking and more, to let me know what fave restaurants to shops I might want to visit. The room was spacious enough, and I had a good night's rest, without any noise distractions. Having been my 4th trip, I have prior stayed at different places. I recommend Hotel Sercotel, for it's good location, to the feeling of being in a home, and not a busy large hotel. Also price wise, relating to what they offer, it was well kept, clean and it was not an expensive hotel, thus I could spend money on finer restaurants and entertainment, to taking a taxi out of the city 25 minutes away to a very good beach.

Date of stay: June 2018
1  Thank Blues88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivianr840, Director de Recepción at Hotel Sercotel Paseo Habana, responded to this reviewResponded December 13, 2018
Google Translation

gracias por su opinion blues nos satisface saber que su viaje cumplio todas las expectativas y que nuestro colectivo de trabajo lo hizo sentir como en casa ,espero que regrese muy pronto a su casa en la habana

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Reviewed November 11, 2018 via mobile

I was staying nearby in a private apartment and coming to Paseo for internet ($2/hr) but discovered an exceptional bargain rate for off-off season ($24/night, breakfast included) and moved over for my last week. I couldn’t be happier with that choice. Yes the power goes off, and the water, but this is Cuba! The staff was friendly, helpful and always ready to assist. The Buffet Breakfast was generous and varied. The hotel was clean, air conditioned, in a great location and everything I could have wanted. I will stay here again.

Date of stay: November 2018
Trip type: Traveled on business
1  Thank Peaksurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivianr840, Director de Recepción at Hotel Sercotel Paseo Habana, responded to this reviewResponded November 19, 2018

Thank you for your opinion, we are pleased to know that I enjoy your stay at our hotel

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Reviewed September 5, 2018

You had a nice experience, since the hotel is well located, with professional and attentive workers, rooms with a good hygiene, has portal to connect in the wifi. It is located in the center of the city.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Maria Mercedes M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivian r, Director de Recepción at Hotel Sercotel Paseo Habana, responded to this reviewResponded September 7, 2018

Dear maria mercedes ,thanks for your opinion we already happy to know your stay was wonderfull with us,please visit us again

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Reviewed July 4, 2018

The room we stayed in should clearly be marked for maintenance.

- One of the windows did not close, so the staff placed a chair to stop it from opening (brilliant!);
- The toilet was leaking;
- And the worse was the a/c which kept on making this loud noise throughout the night (something like a generator).

Paint is coming off the walls, TV also did not work, safe box did not work, no light bulb in one of the night lamps, no hand towels.
For what we paid (80 CUC) was really bad.

Breakfast was basic.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank JoanaC2126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivian r, Director de Recepción at Hotel Sercotel Paseo Habana, responded to this reviewResponded July 9, 2018

Dear joana thank you for your opinion, sorry to have caused so much trouble within a month will begin to make repairs to the hotel and within them is the replacement of air conditioners and other things that improve the standard of the hotel, thanks

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Reviewed June 10, 2018 via mobile

The hotel looks very nice with rocking chairs in the portal. BUT: there was no water when we arrived un the afternoon and no water after 22:30. I had to go down in the middle of the night for them to put on the watermotor. The room had everything broken: the save, the telefon, the toilet and the shower did not function properly. The toiletpaper was of so poor quality it was need more than a role per day. The door had no lock,there was a lack of towels, the door refrigerator did not close and it was ON! And we were paying almost 100 euros per night! We changed the rooms and it was the same.next morning we decided to make a great complain because
It was a lack of respect. Here comes the only perfect thing: the personal very friendly and the receptionists ready to help and apologised for the water caos. Helpfully they gave us a hotel very near (Riviera) that was perfect by the way, and for the same price including the transfer with our suitcases. So, I send my respects for such a professional service.Many regards.

Date of stay: November 2017
Trip type: Traveled with friends
1  Thank Gema67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vivian r, Director de Recepción at Hotel Sercotel Paseo Habana, responded to this reviewResponded June 12, 2018

Dear Gema
Thank you for your opinion, we take note about all you said before and we will like to say you the problems witht the water was many months ago, and we fix it all. That why you was trnasfer to the Riviera hotel. We hope to see you another time in La Habana.

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