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“The Hotel That Time Forgot”

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Hotel Neptuno-Triton
Ranked #74 of 78 Hotels in Havana
Yorkshire
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“The Hotel That Time Forgot”
1 of 5 bubbles Reviewed December 4, 2011

My friends and I recently visited this hotel on a Thompson Excusion to Havana from Varadero. It is truly awful i would advise any against staying here. When we went up to the room on the 17th floor in the cranky lift the room was more like 200 years old not 20. I looked up out of the window and saw the balcony above crumbling needless to say i didnt step out.
Back in the lobby on the old dated chairs, and there was a stary dog attempting to come into the hotel. At this point the 'Flash Gordon' them tune came on the music system at which point i couldnt hep but burst out laughing and find the whole thing amusing.
On the plus side 1 Peso for a beer softened the experience.
I pitty the poor staff who have to work in this hotel.

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  • Stayed November 2011, traveled with friends
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank timmyYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
    5
    32
    103
    73
    164
See reviews for
65
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
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English first
Cancun, Mexico
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed August 18, 2011

this is the most horrible hotel than i was in my life and we pay very good monet for go there and the holliday was overaatei will dont say nothing just look the pictures is a little pice of bat things than you will get there also the staff very unhelpfull no no very bad soo bad is a shime...

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank EDGAR S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Havana hotels

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed June 23, 2011

there was nothing good, service, location. the old hotel regardless if you play in a top floor had to wait 15 minutes for the elevator, the pool closed
horrible !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank AFGALEANO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hellevoetsluis,The Netherlands
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 15, 2011

We stayed at the Hotel Neptuno in Havana Cuba for a couple of days, loved the view from our balcony on the 17th floor where we could see the city of Havana lying at our feet and we enjoyed the sunset over the pool from the restaurant.
The staf was very friendly , breakfast very good, the elevators ( 2 of 3 ) were working, we always had warm water in the shower, the beds were perfect and clean.
The building could do with some renovation but that didn't bother us. If you want to go to Havana Vieja, a taxi which will take you there in 10 minutes is always in the neighbourhood . Recommended!

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank elmertje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed February 26, 2011

We had to stay two nights at this horrible place, since our flight to Amsterdam was delayed by two days. The staff was truly horrible. The first morning the cleaning lady burst into our room and wanted to start cleaning while we were still sleeping. We asked for another bath towel, since we only had one - she wouldn't give us one. So I had to use a small hand towel after showering. The next morning she did the same thing, only this time she accused us of stealing a towel - she didn't even bother to check the whole room first. She obviously knew we were missing a towel, and wanted us to pay her 1CUC for the towel. We told her that we would not pay for it, since we hadn't left the room with our towels. We asked for two new bath towels, since we both wanted to shower before our 15 hour flight home - she wouldn't give us new ones. Only after having a long discussion with senior staff, we got two new ones. Upon checking out we had to pay 5CUC for the "missing" towel - i.e. five times more than the cleaning lady wanted. This confirms our suspicion that she hid the towel and hoped for some quick cash. At that point we were pretty fed up, so we told the receptionist what was on our mind, gave her the money and left - hopefully never to return.

I can honestly say that this has to be the worst hotel I've ever been to. Not going to describe the physical condition of the hotel since that's been covered by other reviewers already.

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank olegunnaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed May 18, 2010

This hotel looks like it had been a good hotel like 20 years ago....
The most funny thing, in my opinion, are the lobbies and corridors, with lots of "lost" furniture.... a table here, a chair there...a lost sculpture over there...
The only nice thing about the Hotel is staff....all of them are very kind and give attention to all the problems you have in the facilities (and there are a LOT of problems!).
But at least, the AC was working....not everything is bad in the Hotel!!!

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DianaFreire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
München
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed March 22, 2009

I just got back from a trip to Havana. We got a very cheap package including flight and hotel for 690 EUR/week.
The Triton and Neptuno are more or less one hotel with two towers. The hotel was built in 1991 and it seems like since then nothing has ever been repaired again. 1 of the three lifts worked (22 floors!), no water in the swimming pool, horrible food, pretty nice people though. It's pretty far from the centre of Havana - 5 EUR/10 minutes by cab.

  • Stayed March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tobiasbeetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Neptuno-Triton

Property: Hotel Neptuno-Triton
Address: 3ra Ave. y 74 | Miramar, Havana, Cuba
Location: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #74 of 78 Hotels in Havana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Neptuno-Triton 3*
Number of rooms: 532
Reservation Options:
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Also Known As:
Hotel Neptuno Triton
Neptuno Triton Hotel Havana

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