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Reviewed 4 weeks ago via mobile

We were lucky! Booked a Virgin holiday and got upgraded from a modern room in the one side of the hotel to a colonial room in the older part of the hotel. Yes, it was a little tired but it was spacious, clean and a classic retreat from the hubbub of the streets in the old town.
The door staff were welcoming and the breakfasts were plentiful and varied.
The pool area was stunning and was very clean. We ate on the roof by the pool once and several things were "off the menu that night" ...but that's Cuba folks.
Went into 3 other hotels when in Havana and this one was the best.

Date of stay: March 2019
Trip type: Traveled as a couple
2  Thank LisaB216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMCuba, Quality Manager at Iberostar Parque Central, responded to this reviewResponded 4 weeks ago

Dear guest,

First of all, we would like you to accept our appreciation for the loyalty you have shown us by returning to our hotel for your most recent holiday. We have treated your description of our services and facilities as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.
We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.

Best Regards,
Quality Manager
Iberostar Parque Central

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The hotel entrance and lobby area has a colonial feel and plenty of character. The staff are friendly, attentive and efficient. The hotel is on the central square and thus very close to all the sights in old Havana. There are two restaurants (a seafood and an international) with passable food. Nice bar and barmen. Probably one of the best, possibly the best, in central Havana. Not expensive and I recommend it.

Room tip: Ask for a park view room
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
2  Thank chelsfieldalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMCuba, Quality Manager at Iberostar Parque Central, responded to this reviewResponded 4 weeks ago

Dear guest,

We would like first of all like to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.
It is nice to know that you hold us in fond memories and we hope that you visit us again soon.

Best Regards,
Quality Manager
Iberostar Parque Central

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Reviewed 5 weeks ago

Both roof top pools amazing. All staff very friendly and helpful. Reception lobby/bar area grand. Would recommend. Colourful cars parked outside from early morning so bit noisy but hey its Havana. As name suggests its central so everything walkable with lots local bars and live music

Date of stay: February 2019
1  Thank Holly666Bush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMCuba, Quality Manager at Iberostar Parque Central, responded to this reviewResponded 4 weeks ago

Dear guest,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at our hotel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.
We would like to thank you once again for your appreciation and hope to welcome you back again soon.

Best Regards,
Quality Manager
Iberostar Parque Central

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

We stayed here for 3 nights and, after surveying the other upscale hotel locations, feel that this hotel is in the best spot and provides an ambience that projects some old world charm with most modern amenities. One downfall is the clumsy and weak wifi connections. The staff, especially Julio Cesar, at the concierge stand were extremely helpful and gracious. Some of the newer hotels, like the Packard, provide a bit more flash, but do so in a cold and soulless way. Not at all reflective of the warmth of the Cuban people. The Parc Central is much more in character!

Date of stay: March 2019
Trip type: Traveled as a couple
2  Thank kaidee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMCuba, Quality Manager at Iberostar Parque Central, responded to this reviewResponded 4 weeks ago

Dear guest,

We would like first and foremost to thank you for choosing Iberostar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Our highly motivated and competent team ensures that our service, as well as our hotel's extensive facilities, provide a holiday feeling of the very special kind for our guests.
Again we thank you for your comments and we hope to welcome you back again soon.

Best Regards,
Quality Manager
Iberostar Parque Central

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Reviewed 5 weeks ago

The room we had was excellent. Easy walking to see old Havana.
The meals in the restaurant were excellent.
If your room is in the new wing - there are stairs down to the tunnel and up the other side. It is fun to sit in the lobby of the old part and take in the atmosphere.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Katherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMCuba, Quality Manager at Iberostar Parque Central, responded to this reviewResponded 4 weeks ago

Dear Katherine,

First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar and we want to thank you for sharing your experience with others.
Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.
Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.

Best Regards,
Quality Manager
Iberostar Parque Central

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