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Reviewed October 1, 2016 via mobile

Me and my boyfriend stayed here for four nights and we had a lovely time.
Our room had a fantastic view from the balcony and there was plenty of space!
The staff were friendly and the roof top bar was fantastic!
The buffet food was average but we only had breakfast there.
It was my birthday so when we arrived a received a bottle of red wine and a nice note from the staff.
The hotel is in a great location and the pool was lovely!

Date of stay: September 2016
Trip type: Traveled as a couple
1  Thank Lizzyjm13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Guest Relations Manager at Iberostar Parque Central, responded to this reviewResponded November 18, 2016

Dear Guests,

We would like to thank you for all the opinions on this site, for sure we will be honored on re opening our doors for offering you the staying with us any time you would decide to return.

Once again, thanks a lot for all your comments.

Hospitable regards,

Quality Manager
IBEROSTAR Cuba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2016

We were told not to expect much in terms of quality of accommodation in Cuba, so we got a lovely surprise. This hotel had a grand entrance in the old section. Our room was in the modern section at the back. The room at the start of our Cuba trip was a bit tired but perfectly livable. The room we had on our return was fresher and had been done up more recently. No complaints - and great to have good air conditioning.

Date of stay: September 2016
2  Thank rutty4charlie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Guest Relations Manager at Iberostar Parque Central, responded to this reviewResponded November 18, 2016

Dear Guests,

Thanks for all your comments on this review, your recognizance is the best award we could receive, we hope very soon we will welcome you back in our facilities.

Once again thanks a lot for your comments,

Hospitable regards,


Quality Manager
IBEROSTAR Cuba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2016 via mobile

Spent our first 3 nights in Cuba here, beautiful hotel, fabulous view looking down on Parque central from the great rooftop pool area, with all the fabulous old American cars parked all round it! Excellent breakfast choices including Buck's Fizz! Lovely rooms with extremely large comfortable bed! Lovely friendly staff. Great location for exploring Havana

Date of stay: September 2016
Trip type: Traveled as a couple
1  Thank Adrian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Guest Relations Manager at Iberostar Parque Central, responded to this reviewResponded November 18, 2016

Dear Guests,

Thank you for writing this review about our hotel, staff and services, we hope to have you back very soon in our hotel.

Once again, thanks a lot for your comments.

Hospitable regards,

Quality Manager
IBEROSTAR Cuba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2016 via mobile

My husband and I stayed for 5 nights. My husband had emailed the hotel before our arrival to let them know that we were celebrating our 25th wedding anniversary and when we arrived a bottle of red wine had been left for us in our room, a nice touch. Check in was quick, although we had to ring the concierge desk twice to see where our luggage was. The hotel is centrally locate to all the places of interest., with lots of 1950s cars out the front. The food at the hotel was good and so were the drinks. Services was quick and was always with a smile. The views from our room and from the roof top pool and restaurant were fantastic. We were very happy with our room, it was large and clean as was the bathroom. Have to mention Sloppy Joes bar which is right next door to the hotel, very reasonable food and drinks, the Mojitos were great. Overall we had a great stay and we would highly recommend.

Date of stay: August 2016
Trip type: Traveled as a couple
2  Thank 143KarenB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parquecentral, Guest Relations Manager at Iberostar Parque Central, responded to this reviewResponded November 18, 2016

Dear Guests,

Thank you for all your time and effort, writing this review about our hotel, staff and services, we will be waiting for you return in order to make from your staying the best possible one.

Once again, thanks a lot for your comments on this site.

Hospitable regards,

Quality Manager
IBEROSTAR Cuba.

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Reviewed September 29, 2016

The lobby is wonderful. However it seems that the men who work there are much friendlier than the women. We had to wait in line almost 15 minutes to check in. The woman at the front desk was not very friendly. We then had to wait over an hour to get our room. We had the best cappacino at the bar area where everyone was on their cell phones. THe room was very nice. Bathroom clean with a shower and tub. Very spacious rooms. Not mmuch to do there. Upon leaving the hotel we were approached by so many people wanting to sell us cigars, rides in amazing vintage cars. THe pool on the roof is wonderful. THe service overall is pretty bad. THe full breakfast which was included in the price of the room was horrible. People crowed into the room with hardly anywhere to sit. Service again was appalling. We just had coffee. THe food was not palpable at all. Skip the pedestrian breakfast. The day we left I unfortunately left a bag with an expensive bathing suit and blouse, but unfortunately no one bothered to return to us. Overall very disappointing.

Room tip: Spend over $250 US dollars
Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
5  Thank myradalland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMCuba, Manager at Iberostar Parque Central, responded to this reviewResponded December 27, 2016

We are happy to hear that you have found our hotel Lobby wonderful, your room very nice and spacious and our pool at the roof also wonderful.
Sadly we also read that our food and breakfast option was not of your liking. You can rest assured that we will strength the training of the newly hired staff and we will pass on these comments to our Chef.
Regarding the bag left in the hotel, we are sorry about this issue, as we do exhaustive controls to prevent these situations. We would like to highlight the fact that every report about missing items from our guests is documented accordingly and our Security Team along with our Public Relations Department are in charge of following through the investigation. The full cooperation from the guest affected as well as the immediate submittal of the report is essential but we cannot act in the same way once the Guests are out of our buildings as we do once they are inside, so we can not know if someone from outside took your bag. Once an object or a bag is left behind and we detect it, it is delivered and kept on the Lost and Found section on the Housekeeping Department and in order to properly return it back to the owner at the moment they claim it to the hotel. Please get in touch with the Public Relationships Executives; we will be delighted to assist you in every possible way.

Once again, thanks for having chosen our chain and hotel, we hope you will visit us again so we can prove you our commitment with higher levels of customer satisfaction.

Hospitable regards,

Quality Manager
IBEROSTAR Cuba

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