We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice lobby, shame about the service”

Hotel Parque Central
Ranked #36 of 832 Restaurants in Havana
Certificate of Excellence
Cuisines: International
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Dinner, Late Night, Breakfast, Outdoor Seating, Reservations
Reviewed December 1, 2012

The hotel is in an amazing location and has great views from its two rooftop pools, so if you are after a great location and a good pool this is the place for you. Unfortunately everything else is downhill from there. We checked in to find our sheets and towels dirty, enough toilet paper for one person to use for one sitting and a fridge that heated drinks instead of cooling them. These issues were finally resolved on our second evening, some 33 hours later. On the new side of the hotel at the roof top pool, there are two pool attendants who allocate the towels. The taller of the two is a lovely smiley fellow who is keen to help at any time during the day and gives two towels per person without question. The shorter of the two, who we shall call Adolf, is his polar opposite and you would think they were his own personal towels from home. One per person and only after he has written the towels serial number down and interrogated you thoroughly about your room location and the people staying in it!
The lobby on the old side is a thriving bustling place, equal to the square outside and a great place to enjoy a drink and watch the people, often accompanied by the father and son guitar duo making pleasant sounds as they wander from table to table. The female waitresses who attend to the tables are generally good but if you are at the bar and want to get a barmans attention, then think again, especially if you look the slightest bit like a local. They have ignorance down to a fine art!
The food is of an ok standard, but I'd avoid breakfast, the buffet will give you a visit to that toilet that only has enough paper for one sitting.
Finally, at check out, the receptionist could not do a simple bit of maths and insisted that I pay far more than I needed to. Had to just walk away in the end.
Shame, because it could be such a good hotel.

Thank Honestreview28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (747)
Traveler rating
Traveler type
Time of year
Language

356 - 360 of 747 reviews

Reviewed November 27, 2012

My tour stayed at this hotel in November 2012. The staff was very nice and the room was better than I expected. Very clean and with a nice deep bathtub. The beds are hard so I didn't get much sleep but I think this is par for the course in other countries I've stayed in. The view from the rooftop pool is fantastic and the location is central to everything you could want to do in Havana.

1  Thank Sara916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

We stayed there for 7 days and came back for 3 days....Superbe! Room are worth it and the rest is....

Thank Loulou L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

Hotel was lovely, I cannot comment on meals available as we only booked B&B which was very good with enough variety to please most tastes. Those moning about room decor, well it is suppose to be a 'colonial' style Hotel. If you want modern request a room in the new Botique side.

Thank joanieCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

We stayed here for 3 nights on our way back from a week on the beach.. Hotel is perfectly situated for sight seeing. Lots of taxis available outside the hotel.. View from the roof top bar & pool is amazing. We had a meal in the steak house. Food was lovely. Great selection each morning for breakfast. Rooms were very comfortable. We had lovely shower and bath in the room which was badly needed after day out and about.. Highly recommended..

    • Value
    • Atmosphere
    • Service
    • Food
Thank Tripy2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Hotel Parque Central also viewed

Havana, Ciudad de la Habana Province
Havana, Ciudad de la Habana Province
 
Havana, Ciudad de la Habana Province
Havana, Ciudad de la Habana Province
 
Havana, Ciudad de la Habana Province
Havana, Ciudad de la Habana Province
 

Been to Hotel Parque Central? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing