The problems started after I received a confirmed reservation from Cheapcaribbean.com. Days later I was told by the hotel that I did not have a reservation and that the hotel was full and they would book me in another hotel. I told them this was unacceptable. I got Cheapcaribbean involved (who I booked through) and they straightened it out.
My friend was also staying in the hotel at the same time. That room had a bare electrical wire (yes bare you could see the copper) on the wire of the TV. You had to unplug the coffee pot to use the TV. The on/off switch of the coffee pot did not work so you had to unplug it after use. The curtains in the room did not fit the sliding doors.
My room was dark. They were obviously trying to save money by using weaker bulbs. I didnt have a lamp next to the bed. In order to read in bed I had to get up to turn off the light. I asked a junior staff member at the front desk for a lamp for the end table next to the bed. None was ever provided. Mosquitoes where often in my bathroom (I kept the window in the bath closed so I dont know where they where coming from.)There was work being done on another wing of the hotel that was close to some rooms. The workers would start work early and make noise. I am an early riser so it did not bother me as much.
In general, the junior staff was incompetant,lazy and slow. I am not talking about being on "island time" slow. I know about that. I am talking about several incidents mostly involving the restaurant and front desk personnel. The American breakfast was supposed to come with fruit,cereal and juice among other items. Sometimes you got juice, sometimes you got cereal. If you asked for both five minutes later you received one of them and had to ask again for the other item. This happened at least twice.The scrambled eggs were often dry and looked like the scrappings from the grlll. This also happened at least twice. The breakfast was usually barely warm if not cold. The coffee was good and a good price at two dollars a cup. The guy ( including his helper) making coffee were very good. The junior staffers in the restaurant were generally ambivalent if not down right apathetic to the guests or their duties. Dinner food quality was a little better but the service was the same. Ultimately, we began eating breakfast at Elle's a few blocks away (much better) as well as dinner at other nearby hotels.The bar scene after dinner was much better with more competant staff. The night before I was to return home I asked for a cab for the next morning at 7:30. (I allowed an extra half hour to allow for the "incompetance factor". The front desk was to open at 7:00. The front desk staff member arrived at the front desk at 7:30. My cab didnt show up and another was cald.
Now for the good stuff:
The hotel has a great beach to get sun and watchwatch sunsets. For five dollars a day outside guests can stay at the beach. (Thats the way to go)The beach has nice chairs.There is a small dock close by to enter the water and snorkle. The dive shop is FANTASTIC. All of the staff are professional, helpful and cool. I would definetely use them again. The management staff was also very good and helpful when you could find them.Housekeeping was fair to good. They didnt always give you new towels.
So! In summary I would not stay at the hotel again unless it was a better room (there are some nice rooms but are few) with a fantastic deal. I would use the beach and dive shop.
I would say dont book here there are much better choices on the island.
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- Also Known As:
- Eden Beach Hotel Bonaire
- Eden Beach Bonaire
- Eden Beach Resort Bonaire/Kralendijk