This location is at Buddy Dive Resort, recommend eating at the pool bar instead.
Most disappointing service anywhere on the island or vacation in years.
We were a large group of 14 and made advanced reservations (only 10 other people in the whole place when we arrive). Before our arrival a couple within our group opted not to attend, so we sat as 12 (best decision they made, wish we followed them), based on others talking about issues eating here.
Our group sat down and was immediately served by the water boy (or another waiter). When our waitress arrived soon after she asked if we were going to use separate bills and when we acknowledged that, she seemed upset. She advised she would take drink orders first (I was group 1 of 6). After taking our drinks order [of water] and prior to moving onto the next group (within our party) we mentioned we had a question about the menu [since my wife has a food allergy]. She was not happy with us interrupting the drink order routine and gave us a very negative “we will see what we can do, everything is cooked fresh.” We simply wanted to know if we would be able to eat here or needed to go somewhere else due to her food allergy; this should have been our first indication to leave.
As the waitress finished the drink orders and came back to our table to deliver them, I waited for all the other couples to be served; as the last couple was being served I asked if we could please get our own kraft of water (only 1 was in the middle of the table for 12 people). She says quickly “I only have 2 hands,” second indication we should have left. One of the gentlemen at our table heard me asking for water as this was all we were drinking so I could fill my glass, in doing so she returned with a kraft and said “I see someone is too impatient to wait, I will put this [kraft of water] at the other end” knowing our current kraft was empty as I was pouring. The gentleman that original showed us to the table, soon saw the empty kraft and asked if I would like another, I even send thank you after being treated so poorly 3 times now by our waitress.
Now the meal…we had reservations for 7:30pm (for which we were early and promptly seated), we were not served any appetizers until 8:45pm and main course by 9:15pm. The meal was good and hot, but the customer service from our waitress was terrible. It wasn’t until the meal was being served that I also noticed, she was also the restaurant manager (according to her name badge).
The last draw; before the meal was served 2 people at our table ordered were approached by our waitress/manager and simply stated “you and you, come with me.” Come to find out is was to make their salads at the make your own salad bar. Don’t you think a better response would have been; “the 2 of you orders salads, yes? Please come with me to make them…”
I would not recommend this location and will not return. All of the staff but the manager seemed friendly to other patrons however they appeared to have been given orders from the manager not to interact with our table.….she gave a horribly mean look as she returned each time.
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