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“Would never dive there again”

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Plaza Resort Bonaire
Ranked #7 of 21 Hotels in Kralendijk
Los Angeles CA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Would never dive there again”
Reviewed August 25, 2013

To start out, my first room had rat droppings in the middle of the bed when I arrived - moved my room yuk! They only provided a few small lockers (most of the group had to take out things to the room each night because there weren't enough spaces). Also they provided no place to hang gear to dry before storing. We had to haul our nitrox tanks out ourselves each day and had to take care of all our gear at the end of each dive. When I am on vacation, I expect better service than this. We had a 'dive master in training' and he just took us in a straight line and then returned on the same line every dive, then hopped on the boat and did not do a roll call. Luckily we all knew each other and made sure no one was left behind.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sally K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plazaresortbonaire1, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, September 22, 2013
Dear miss, very disappointing to read your comments. Though, we heared that in contrast with your experience your diving group had a blast in our resort. We regret what happened, but acted directly during your stay and tried to solve the problems. We would like to see you and your dive group return to Plaza soon. Kindest regards, Team Plaza.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (162)
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Tuitjenhorn, Northern Holland
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 23, 2013

As from november this year this resort can only be booked ALL INCLUSIVE.
Plaza Resort Bonaire is a part of the Dutch Van Der Valk Hotel's.
Van der Valk tried to sell this property but they failed to do so, due to the economical crisis. Now they decided to modernise the complex. Indeed it needs some maintenance due to neglect, but it is getting better. To attract enough customers for this large complex, Van der Valk offers low prices in comparison to the other Hotels on the Island. Not very luxerious, but fair enough. It is a 3,5 star hotel, not a 5 star. It is very close to the airport, but you hardly notice that. Nice entertainment if you like carribean music! Friendly staff.
Bonaire is a nice place to visit in the colder months januari, februari, march. Would not go there in October/November because of the rainy season. If you have bad luck you will have 5 days of heavy rain a week. Off course, you can get Lucky and only have one day of rain. But I would not take the risk. The centre of Kralendijk is a 15-20 minutes walk from the hotel. It is also nice to rent a bike, the south of Bonaire is flat and therefore it is easy to cycle.

Room Tip: The rooms without sea-view are MUCH CHEAPER and just as good.
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  • Stayed February 2013, traveled with family
    • Value
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Helpful?
4 Thank Tuitjenhornerdre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeLand, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 20, 2013

Plaza Resort is a little frayed around the edges in ways, but overall, is a nice place to stay and a good hotel experience. The staff is very accomodating and helpful and take care of problems and requests immediately. We checked in very late, that is, about 2:00 a.m., due to flying the worst airline in history, Dutch Antilles Express- do NOT ever fly this airline, but that's another story. When we checked in the A/C was not working, but when we called the desk about it in the morning, it was fixed and working great by the time we returned from breakfast. I called the desk and requested coffee creamers, and it arrived at the door in less than five minutes. The staff was very pleasant to deal with, with the exception of one female employee at the dining room, who complained that I was taking ice for my cooler from the restaurant as we had been told to do, because the regular ice maker was not working. When I told her that we were instructed to take ice from the dining room, she gave me the "you're full of it" look and stomped off. This lady needs instruction about the cusomer being king. The resort needs a little restoration in places- there are broken/missing tiles in the pool and some wood decks and fences are on their last legs. The location is good, close to the downtown area restaurants and bars etc. The dive shop was very helpful with information regarding dive/snorkel locations and safety info. There is actually only one restaurant open, as the Tipsy Seagull was closed for renovation during our visit. The Coconut Crash bar was very enjoyable and had great friendly bartenders, Liss and Walter. The beach area is very rocky, and difficult to enter the water due to the rocks, but this seems true for all the water entries on the island in our experience. The Plaza is a work in progress in some ways, but I would recommend it as a nice place to stay in Bonaire.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Michael700348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plazaresortbonaire1, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, August 21, 2013
Dear Micheal, thank you for visiting Plaza Resort Bonaire. As you mentioned the resort is still a work in progress, hereby I mean that till now, the resort is not renovated completely. With a great team of strong men we're working on it every day. Though, we absolutely make sure our guests can enjoy their holiday in peace and in private.
We regret your negative experience with the female employee during your time in the restaurant. We'll approach this comment and make sure this won't happen again. Especially since we focus on a higher level of service nowadays, which you fortunately experienced with our front office.
Thank you for your comments, which enables us to do something about it.
Hope to see you again in Plaza Resort Bonaire. Kindest regards, the Plaza team!!
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Tampa, Florida
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 10, 2013

This is the second time I have been to PRB with 2 friends from US. The trip was for diving and we had been here in August of 2012, making it our second trip. The package price from travel agent made it more attractive than several other Caribbean locations. The resort was not too full and we found the rooms, quality of food, and dive services were much the same as last year (which is to say overall good) Had a nice room with ocean view (huge) Our room had an ac and sink problem upon arrival, and when we contacted the desk, maintenance was sent immediately and had it fixed in about an hour! impressive to me. The only small complaints were some slow service at the Banana tree restaurant at times. The facility and grounds are well-maintained and the people are friendly for the most part. The dive amenities are great, with a good dive shop, boats, staff and decent shore dives right off of the beach. But if you want to just hang out at the pool or bar you will enjoy that too. They seem to be doing a good job at PBR and I would definitely rec to any divers going to Bonaire!

Room Tip: ocean view and lagoon view rooms are both nice. All rooms seem to be HUGE
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank maguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plazaresortbonaire1, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, August 21, 2013
Dear Maguson, great to have you once again in the Plaza Resort. We're pleased to hear that we have solved any inconvenience directly and appropriate. Thank you also for writing some improvement points. You mark the slow service at our restaurant. We will consider this and discuss your experience with the restaurant manager. Again thanks for writing a review and would like to see you again in Plaza Resort Bonaire. Kindest regards, W. Watts.
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Lancaster, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 6, 2013

Approximately one month ago I posted that due to airline delays in Philadelphia, Delta airlines determined that they were not able to provide flights to Bonaire, our vacation destination. Delta ultimately “cancelled” our flight and refunded our airfare. During this past month, we have spent many hours contacting our trip insurance provider, travel agent, and the Plaza Resort in an attempt to secure a refund or credit for our resort/dive package. Although our trip insurance provider determined that our cancellation circumstances did not qualify us for a reimbursement, I am thrilled to share that the Plaza Resort has granted us full credit for our resort/dive package. We are now looking forward to a wonderful vacation, in September, at the Plaza Resort. I would like to express special appreciation to the management at Plaza Resort, as well as, Debra and Milly at Maduro Dive Fanta-Seas for their exceptional customer care.

Stayed June 2013, traveled as a couple
Helpful?
2 Thank Krosedives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plazaresortbonaire1, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, August 14, 2013
We, as the Plaza Resort, are very glad to have dealt with this problem in a satisfactory way. We are excited to have you soon in our resort and create a wonderful experience for you! Thank you for your updated review, which is very important to us. Thank you and see you soon in Bonaire!
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Manitou, Kentucky, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 1, 2013

I was with a group of divers that stayed at the Plaza the first week of June. We had a great time!! The food was great with plenty of choices, shore diving was easy always plenty of tanks at the entrances when we needed them. The rooms were huge and the AC was awsome. We stayed in the Lagoon view rooms and they were very nice and easy access to one of the shore dives. Tim the bartender was fantastic made the best Lava flow ever!! My favorite dessert was the chocolate soufflé. Toucan divers was great took us where ever we wanted to go and showed us many of seahorses and frog fish!!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ellan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plazaresortbonaire1, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, August 14, 2013
Hi Ellan, great that you spend some time to review the Plaza Resort! We're honoured to hear you enjoyed Plaza and Bonaire. We read a lot of surprising comments concerning the Chocolate soufflé, so absolutely not one take out ! ;) Great to hear all those nice words!
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Phoenix Arizona
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 23, 2013

My family and I return to Bonaire every year or two and decided to try a different resort this time. We chose Plaza Resort because it had all of the amenities we were looking for - especially the all inclusive diving and food package. Sadly, this property failed to impress us and we will probably not be returning. Parts of the resort are very good and parts of it are subpar. The rooms are fine. They are large and have a wonderful air conditioning system. It is very quiet and able to handle the humidity. The resort is close to the airport but you really don't hear the planes unless you are outside. Our patio door was hard to open and there is no rack to hang wet gear on the patio (This IS a dive resort and gear IS wet!!). This would be a very easy fix. The location of the resort is wonderful. The shore dive is a recognized dive site and is sometimes accessed by boats. It has two entries and both are easy. Very nice reef from 30 to approximately 80 feet right off of the resort. The dive operation had great dive masters and the boats were well appointed. We dove three days in the morning and then were switched to the afternoon dives. I spoke with the manager of the shop and was told we had been moved to the afternoon so they could accomodate the large groups in the morning because that was what they had requested. I informed her that was what we had requested too but was told basically "too bad". I suggested one day morning, next day afternoon as that seemed equitable and was told no. This threw our whole schedule off and was definitly not appreciated.
The food at the resort was good - both off of the buffet and the menu. The chef did make accomodations for special orders which was appreciated. The buffet is plentiful and the menu extensive enough for most people. It did include two vegetarian choices. The service in the restaurant is absolutely horrible. We had to get up and ask for a menu most nights and then wait and wait to place an order.
The breaking point were the kids there for a baseball tournament. The Plaza Resort is a large property with many buildings. The management spread these kids around the whole resort and managed to irritate guests all over. We had many conversations with other guests who were kept up all night by these kids jumping on the floors and yelling at each other well past midnight. We called security almost every night to shut them up but this was slow service too. I realize kids make noise but why not place them all in the same area so as not to disturb everyone???
With a little tweaking and some teaching service to the staff, this could be a wonderful property. Our vacation was okay but it could have been wonderful. Too bad.

Room Tip: Rooms near the ocean are the farthest from the dive shop. If you shore dive, you will be lugging ge...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank topdivemama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plazaresortbonaire1, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, July 24, 2013
Dear Madam, first of all I want to thank you for reviewing Plaza Resort Bonaire. With interest, we've read your review. Sadly enough, Plaza haven't been your ideal accommodation this time. We take responsibility for the miscommunication, which occurred accidentally. Besides, we appreciate your praising words about the room, restaurant, buffet and facilities. Yet, we also take notice from your comments and tips, which we do see as improvement points. We would like to thank you again for this review and would like to have you again in Plaza Resort Bonaire.
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Additional Information about Plaza Resort Bonaire

Property: Plaza Resort Bonaire
Address: J.A. Abraham Blvd 80, Kralendijk, Bonaire
Location: Caribbean > Bonaire > Kralendijk
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Kralendijk
#4 On the Beach Hotel in Kralendijk
#5 Top resorts Hotel in Kralendijk
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Plaza Resort Bonaire 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
Enjoyment without limits, an all-inclusive vacation at Plaza Beach Resort Bonaire. This resort offers 126 spacious air conditioned oversized Suites, both Junior Suites and Grand Suites located either next to the Caribbean Sea or next to the marina laguna. Everything is included: from a delicious breakfast, lunch and dinner buffet in our restaurant with sea view to water sport activities, a diving school and a cozy beach bar. With the best beach on Bonaire and a beautiful swimming pool, there is nothing that will stop you from having a vacation to always remember. ... more   less 
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Also Known As:
Plaza Resort Bonaire Hotel Kralendijk
Plaza Hotel Bonaire
Plaza Hotel Kralendijk
Plaza Resort Bonaire Kralendijk

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