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Divi Flamingo Beach Resort and Casino
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Reviews (1,137)
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Reviewed December 9, 2013

This was our second trip to Bonaire in as many years. Absolutely the BEST diving sites in the world! The Divi Flamingo Beach Resort is well-maintained and the rooms are clean, comfortable, but a bit musty...which is what you'll have in the tropics. One thing to keep in mind, though, is IF you go into town for meals, you will wait a very long time to receive your meals. Not sure if there is a definite language barrier or if we are used to faster service from being from the States. Everything is on 'island time'...so just relax:-) The food has improved from last year (due to Heddy's arrival :-)) The dive masters (Denise and Luis) were absolutely the BEST...this was our 2nd year with Denise. Definitely a PLUS to have as a Dive Master, due to her teaching abilities and able to point out the absolute smallest 'critters' under the sea. Luis was fun to be around and can quickly get you to each dive site. He is also a great underwater leader. If you dive, have one of your dives videographed by BonPhoto. Isabelle did an awesome job of capturing our group's dive and crazy antics! Well worth the $45 charged for the DVD.

Room Tip: Ocean-view is great...to hear the water 'lapping' up on shore is very relaxing.
  • Stayed: December 2013, traveled with friends
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1  Thank Marna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at Divi Flamingo Beach Resort and Casino, responded to this reviewResponded December 28, 2013

Dear MarnaT,

Thank you for taking the time to post your comments on Trip Advisor. We sincerely appreciate your honest feedback and have relayed your positive comments to Denise and Luis. We also sent your positive comments regarding Isabelle to Bon Photo, which I am sure they appreciate as a new company on Bonaire.

We hope to welcome you back again very soon and of course invite you to contact us prior to your visit so we can ensure your future visits are as great as your last.

Hope to see you again soon.

Kind regards,

Melissa Treue-Hilgers
Assistant to Hetty van den Ouweelen, General Manager
Divi Flamingo Beach Resort and Casino Bonaire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

We've stayed at the Divi for many years and as usual we were not disappointed during our 2 weeks the end of November. The studio units (although not luxurious) are clean, comfortable, bright, and have all the comforts of home. We love the screened in balconies where we can enjoy meals without being pestered by mosquitos or flys. After a long day of diving we enjoy relaxing in a really comfortable room with good TV. The A/C worked well, the beds are marvelous, and there was plenty of hot water for showering. The breakfast buffet is not fancy but has an excellent assortment of fruits, juices, pastries, potatoes, bacon and sausage as well as fresh cooked omlettes, eggs, and pancakes. All of the breakfast staff was wonderful and were quick to remember that we like hot chocolate and would offer it to us each morning. The Divi Dive operation is first rate with excellent divemasters and instructors that take extra effort to point out seahorses, frogfish, octopus and anything else noteworthy. Through the years many have become good friends. The boat crews always try to honor requests for specific dive sites unless conditions interfere. The shore diving from their dock cannot be any easier with your dive locker only a few steps to a giant stride that starts your dive. We found 4 seahorses right off their dock on a morning dive and octopus, lobsters, eels, and big crabs on our night dives. Of course every night dive is accompanied by several tarpon which adds an element of excitment. The big platform steps make exiting the water so easy even for us old divers. There is always plenty of fresh water and big rinse tanks right on the dock for gear clean up. Absolutely no reason to lug your gear back and forth from your room. We have been diving many years and this resort and dive operation is our favorite.

Room Tip: Studio units are worth the extra with the screened in balconies and small kitchens, even if you don't plan on cooking meals. They have microwave/convection ovens for reheating leftovers and full refrigerators.
  • Stayed: November 2013, traveled as a couple
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Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at Divi Flamingo Beach Resort and Casino, responded to this reviewResponded December 28, 2013

Dear SteveH,

Thank you for your comments. Repeat guests are so special to hotels and we are thrilled that you enjoy your stay here at Divi each time you visit.

We of course made sure all departments were made aware of your comments, especially our Dive Team and Breakfast Staff.

We look forward to welcoming you back again soon!

Kind regards,

Melissa Treue-Hilgers
Assistant to Hetty van den Ouweelen, General Manager
Divi Flamingo Beach Resort & Casino Bonaire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

After a bunch of research we chose Divi Flamingo as the very best 'deal' for a group of divers who wanted to get in the MOST scuba dives possible for the best overall value. The Divi dive operation did not disappoint us. Great staff. Great dive masters who were both professional and fun. I would strongly recommend the Divi dive team no matter how bad the rest of the resort might be. Speaking of which ... now for Part B! Our room was good ... as long as you didn't want to take a hot shower after diving. There was frequently no hot water until late evening. Folks traveling with us who were put on the ground floor endured a constant smell of mildew. The food at the restaurant was okay and the service was 'slow-to-fair' but below the standards of lots of options that were close enough for the walk. DON'T order drinks. If they don't water down their alcohol, my liver turned into Superman on the flight down! I would advise folks to go out to eat for all meals except for the included breakfast. You'll be glad you did. On a positive note, the included breakfast was more than adequate. They made a decent omelet and there was always fresh fruit. One last thing. The woman who manned the front desk at most times was unprofessional. Who says to a guest, "This isn't a 5 star place." and "We are short staffed because ..."?? She was also surly, sometimes sour, and just not pleasant. ... Oh, and I hope they fix the hot tub some day!

Room Tip: 1. Don't take a ground room with a sea view. Give up the view to avoid the smell. 2. Get a suite with a kitchen and buy/make your own lunches and a couple dinners if you want to save money. The extra price of the room will overcome the restaurant prices.
  • Stayed: November 2013, traveled with friends
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1  Thank AustinTravelMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at Divi Flamingo Beach Resort and Casino, responded to this reviewResponded December 28, 2013

Dear AustinTravelMan,

Thank you for taking the time to post your review. First, I would like to apologize for the rude behavior that you experienced at our Front Desk. I promise you that your comments have been taken seriously and used for training/corrective action regarding our service standard and hospitality. We are taking the necessary steps to train and re-train our staff so that our guests will receive a consistantly high service level from all our departments.
I would also like you to know that this year we will be changing our restaurant menus and re-evaluating our bar so that the issues you experienced with our food and beverage on property will be addressed and improved. We will also be performing a renovation and updates to the rooms in the coming year so that we can offer a better stay to all of our guests.

Thank you again for your comments, we are constantly trying to re-evaluate ourselves and improve and honest and constructive feedback helps us to identify our key areas of improvement. We of course thank you for your feedback regarding the Dive Shop. Our Dive Instructors and team work hard to ensure that all guests enjoy their time here and I am so glad that they made your stay great and fun.

We hope to welcome you back in the future and show you our improvements. Please feel free to contact us direclty, so that we can ensure that your future stay is better than your last.

We hope to see you soon.

Kind regards,

Melissa Treue-Hilgers
Assistant to Hetty van den Ouweelen- General Manager
Divi Flamingo Beach Resort and Casino Bonaire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

We just got home from a wonderful week in Bonaire. We booked through Caradonna with Kim. She was helpful when deciding where to stay. Our package included breakfast, Truck rental and 11 Dives. They put us in one of the studio rooms #727 very close to the dive shop. The housekeeping staff did a great job having to clean around wet gear, swim suits and camera equipment. The room was a nice size and having the large refrigerator was a total bonus. The breakfast was basic, but always fresh fruit and coffee. The food service staff always said good morning and had a smile. We LOVED the grill lady that made eggs, french toast & omelets.
When we arrived at 10:00pm. at night the gentleman at the the front desk was NOT very welcoming. We asked if there was any food available and he basically told us, maybe downtown. Mind you it's dark and we had never been in Bonaire before. Some simple directions to downtown would have been nice. Now we know that a short walk out the back gate and we would have been steps from downtown. Don't expect much service from the front desk. It took 2 days before they had fresh beach towels. We called from our room for the internet code and they made us walk back to the desk to read it posted there. We also stopped by the front desk to get a coffee packet, they called Housekeeping but no answerer. So they did not try to find any... The front desk was the only negative of this resort.
The diving was Fun, Easy & Beautiful. We dove with Denise & Rudd in the morning on the ALICE H. They choose different sites each day. Klein, North & South were all good except for one dive with unexpected heavy current. In the afternoon we dove with Endro & Luis. ALL of the afternoon dives were very relaxing and enjoyable. We liked the larger faster boat that went to the sites quicker. Due to 2 large groups (Scott Diving & New England Divers) we had little choice in what boats and dives we could sign up for. This was slightly inconvenient for us but we tried to make friends with both group and non-group divers. The locker set-up ROCKS @ Divi. (Bring your our lock) Right on the dock along with huge rinse tanks and shower. The house reef & Tanks can't be any more convenient. The tank hut in the parking lot was great for loading and returning tanks from shore dives.
Yes, food in Bonaire is very expensive. We got breakfast with our package and went to a local super market and got sandwich fixings and snacks for lunch. For dinner we mainly walked out the back gate to downtown to eat dinner. Mona Lisa was super we ate there twice. With a recommendation from a long time Bonaire diver we went to the Rib Factory and was not disappointed. Not only was it good but a fair price too. It up stairs on the water front with a amazing view too. My favorite place was AT SEA right by DIVI. Super food, friendly staff and little extras that made it special. Most people make reservations to go there, we just got lucky. I would suggest eating at the tall tables, less bug bites. Make sure to bring bug spray for after sunset bugs. Also Gold Bond Anti itch lotion is a wise thing to bring.
We did not only dive in Bonaire. Having a truck was a BLAST. We went to Jibe City to watch the wind surfers and also by the salt pier to watch kite boarders. On our last day, we could not dive before flying we took a picnic to the park. Plan on spending at least 4 hours in the park due to rough roads and slow going. It's such a pretty and peaceful place. The cactus, birds, goats and worth going to see.
Bonaire is a very diverse island. The diving was great but this island has much to offer. The gourmet restaurants were a huge surprise. The park was also a bonus to visit. (you pay $25 for your dive permit and that also gets you into the park) We would stay at DIVI again in the future. I would definitely get a truck and try to book a Studio on the first floor next time. Take very few clothes because the restaurants are casual. Sun dresses and polo shirts with shorts are just fine. Take a soft cooler and small zip lock bags for picnic supplies. A bottle opener will come in handy. We used the safe in the room and only carried as much money as needed for dinner. We felt safe and relaxed at all times. I was also surprised by how clean the island is. You will find garbage cans everywhere.

Room Tip: The studio rooms are the closest to the dive shop. We heard from other guests that the 1st floor Ocean front rooms are very wet due to the waves. No drying out your wet suits.
  • Stayed: November 2013, traveled as a couple
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2  Thank golfcrzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at Divi Flamingo Beach Resort and Casino, responded to this reviewResponded December 17, 2013

Dear Golfcrzy,

Thank you for taking the time to write your review of our hotel and beautiful island. It is so nice to read comments like yours as you sound like your really enjoyed every aspect of Bonaire from our Park to our Restaurants to everything in between. I am so happy you had such a great experience at our hotel. We have forwarded your positive comments to the Dive Staff, Food and Beverage Staff and Jeanette (our morning breakfast Grill Chef.)

I would like to apologize for your experience with our Front Desk. We are currently trying to address these issues and use comments and feedback like yours as training tools to improve our service.

Thank you again for your comments. We hope to welcome you back to Divi again in the future and as always invite you to contact us directly when doing so. We would be happy to ensure that your future stays will be even better than your last.

Kind regards,

Melissa Treue-Hilgers
Assistant to Hetty Van den Ouweelen, General Manager
Divi Flamingo Beach Resort & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

The hotel complex is quite worn, but still clean and nice. The pool area was always well kept, and in November never that busy, a great place to relax! If you were out in decent time in the mornings (9am or so) there were also always sun chairs available on the pier in the ocean. The snorkeling on site was surprisingly nice, even if we really would recommend a trio with Woodwind to Klein if you want a good snorkeling experience.

We stayed in the studio apartment style rooms, with a small kitchenette. Very convenient to make your own breakfast, toaster, coffee maker, microwave and fridge made it easy. And a small convinience store across the street. The breakfast buffet was ok, but not worth the money if you prefer a simple breakfast.

The gym was clean and nice, we did not try the casino or spa.

On site dining was not the best, there are some really good places for lunch and dinner a short walk in to town, do that instead!

Room Tip: We liked the studio, since it has a kitchenette.
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank MikaelW76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa T, Manager at Divi Flamingo Beach Resort and Casino, responded to this reviewResponded December 17, 2013

Dear MikaelW76,

Thank you for taking the time to review your stay at our hotel. We are so happy that you enjoyed your stay, diving, and room accomodations. We will be changing and upgrading our dining menus this coming year, and hope we have the opportunity to change your opinion of our Dining facilities on a future stay.

Thank you again for taking the time to post your comments, we sincerely appreciate them. We hope to see you again soon.

Kind regards,

Melissa Treue-Hilgers
Assistant to Hetty van den Ouweelen, General Manager
Divi Flamingo Beach Resort & Casino Bonaire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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