We arrived at BBC to a sweltering, drab and out of date reception area complete with mirrored ceiling. The receptionist was not particularly welcoming. Quickly noticed that our toilet didn't fill up and switch off correctly, so for three days it constantly ran keeping us awake at night as it sounded like a water fall. Reported it to reception the first morning and noticed the number of complaints etc in the book. Shocking. A man arrived Thursday to fix it, only for a leak to appear from the pipework. A man came back Friday but by when we left Monday it was still leaking all over the bathroom floor so had to use towels. During our stay we never achieved luke warm water let alone hot water in the sink. We had no hot water in the bath for 3 days so asked permission to get the key for the ladies changing room. Staff seemed disinterested in our cause but maybe because it happens so often, it's water off a duck's back to them. We also had to ask for a bath plug.
The food was repetitive and boring just like other reviews have stated. The only chicken was wings or legs. Why not breast? It was also of very average quality. Often cutlery was in short supply and desserts ran out. Why do guests have to find out ice-cream is available and there is a rose option of wine? There was also numerous birds flying around inside the restaurant.
People were smoking in areas designated as "No Smoking", but people still smoked there as the rule was not enforced. This is unpleasant for non-smoking guests.
Entertainment was poor. On Valentines day there was none at all. Another day a man slouched in a chair with a laptop on a table in front of him but all evening said nothing instead clicking away on his mobile phone. He looked so bored although many of the staff look miserable. Also felt managers intimidate staff as they appear to be spoken to if they speak to guests.
All inclusive basis, this hotel is not. The Pepsi cola is semi flat and doesn't taste right, there was only one cocktail list on the bar which has an extremely limited choice and when you eventually do manage to get served, the drinks are watered down. Also why can you not get wine at the bar? It's unfair on wine drinkers. The whole area needs refurbishing.
The swimming pool was cold and one of the under water light fittings fell out exposing wires. Also the toilets near the restaurant are nothing short of disgusting with mould, dirt and cracked cistern lid. Why cook food barbecue style in the restaurant when it smokes the area out and is very unpleasant? Many areas are dirty and unhygienic so need replacing.
When we asked the Virgin rep for help she said we were not one of her clients because although we travelled with Virgin, we booked through someone else. That's less than helpful.
The tennis court and obstacle golf course were locked and looked derelict and you had to get permission to use the fitness room.
We asked our agent for a move or flights home after the first night. Some guests walked out. There are many many issues about this hotel and if you bring matters to the attention of the manager etc, don't expect the problem to be resolved.
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- Also Known As:
- Barbados Beach Club Hotel Christ Church
- Barbados Beach Hotel
- Barbados Beach Resort All Inclusive
- Beach Hotel Barbados
- Barbados Beach Club Christ Church Parish