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“Wonderful holiday”

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The House by Elegant Hotels
Certificate of Excellence
Reviewed February 24, 2014

We recently stayed for the first time at this fabulous hotel, this was our fifth visit to the beautiful island of Barbados. Our Virgin flight was delayed nearly 4hours so we arrived late to 'The House', we were greeted with a rum punch and for my husband a much needed cold beer! Our garden view suite on the ground floor was very comfortable and spacious with every amenity, the air conditioning unit was very good set at just the right temperature. What makes this hotel very special without a doubt is the "team" all of them from the ambassadors to the hotel maintenance/house keeping staff... excellent at what they do. They work hard at making you feel you are home from home and they become, very quickly like your family. Just to mention a few by name.....Anthony, a very courteous young man whose professionalism at his job was outstanding, he attended our every need and booked all our dinner reservations at some of the best restaurants on the island, ( the Cliff, Tides, Lone star) and even managed to get us beach front dining at very short notice.....Kerri looked after us on the beach making sure we always had water, and those little extras...cold towels, ice creams, fruit and even rum punch!...Andrew (cheeky) he kept us very amused with his banter ...Richard, Christopher, Teddy, Shaun all lovely people.....would I stay at the house again?... in a heartbeat!

  • Stayed: February 2014, traveled as a couple
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5  Thank DebbyYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaRoterberg, General Manager at The House by Elegant Hotels, responded to this reviewResponded March 12, 2014

Dear DebbyYorkshire

Sincere greetings from all at The House and thank you for your lovely detailed review.

We are delighted that you had a wonderful holiday experience and pleased to see that the names of so many have stayed with you, they are all thrilled to bits to be mentioned.

It also lovely to hear that you enjoyed our spacious and beautifully equipped One Bedroom Garden Suite.

We sincerely look forward to welcoming you back very soon for another wonderful House experience.

Warm regards

Joanna Roterberg
General Manager

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492 - 498 of 640 reviews

Reviewed February 24, 2014

We have just returned from The House and really wish we were still there!
Credit to Joanna and her outstanding team of ambassador s who run this exceptional Bed and Breakfast, meeting and greeting, and making sure everything ran smoothly.
The breakfasts with champagne a great way to start the day, ice cold face towels on the beach to cool you down, complimentary bottled water,rum punch, ice-creams whilst lounging in the sun all great little touches.
Daphne's next door a lovely restaurant to eat at or have your lunch/dinner brought through to The House.
A really relaxing holiday and hopefully we will return one day soon!

Stayed: February 2014, traveled as a couple
2  Thank Bloomies1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaRoterberg, General Manager at The House by Elegant Hotels, responded to this reviewResponded March 12, 2014

Dear Bloomies 1234

Thank you for taking the time to share your review of The House.

We are very pleased that you enjoyed the outstanding service you received from our team of Ambassadors, as well as The House famous rum punch and the many complimentary treats we provide. We are also delighted that you thoroughly enjoyed your dining experience at Daphne's.

Look forward to your return visit very soon as it would be our pleasure to provide another awesome House experience.

Warm regards

Joanna Roterberg
General Manager

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Reviewed February 22, 2014

We have just returned from our fourth visit in two years to the wonderful island of Barbados. Our third visit to the House was everything we had expected and more. The service of the whole team is of the highest standard you will receive anywhere, I do not want to name names in case I forget someone and whether it be the ambassadors, management or housekeeping.
It appears every time we visit the House some upgrades have been made, the rooms are now of a very high quality and I know the pool area is about to have a facelift.
I would recommend this hotel to anyone looking for a relaxing adult only break.
We have already booked for a return in November and we look forward to seeing all of our wonderful friends at The House.

Stayed: February 2014, traveled as a couple
3  Thank Jlincoln55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaRoterberg, General Manager at The House by Elegant Hotels, responded to this reviewResponded March 5, 2014

Dear John L

Warm greetings and thank you for sharing this lovely review. We are truly delighted to hear that we continue to exceed your expectations, this is our ultimate goal.

On behalf of the entire team at The House, we sincerely appreciate your comments as it relates to our service standards and our continued focus on improving our product. Since your visit, we have just upgraded our pool furniture, I am sure you will enjoy on your return.

We look forward to welcoming you back in November.

Warm regards

Joanna Roterberg
General Manager

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Reviewed February 20, 2014

Amazing 6 night stay to celebrate our 20th anniversary. The most helpful and friendly hotel staff I have ever experienced anywhere. Lovely location, luxurious rooms, lots of free extras like water sports, ice cream on the beach, afternoon tea, champagne breakfast, cooking demos etc. Fellow guests were friendly and loved it too. 100% recommended.

Room Tip: It is worth paying extra for the sea view rooms
See more room tips
  • Stayed: February 2014, traveled as a couple
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3  Thank BaggersWokingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaRoterberg, General Manager at The House by Elegant Hotels, responded to this reviewResponded March 5, 2014

Dear BaggersWokingham

Many thanks for sharing your wonderful experience online. It was an absolute pleasure to have you celebrate such a special occasion with us, again many congratulations!

The team at The House are pleased to have made this holiday experience a memorable one.

Thank you for choosing The House and we look forward to your return very soon.

Warm regards

Joanna Roterberg
General Manager

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Reviewed February 17, 2014

This was our 4th or 5th stay at The House. It just seems to get better! The staff, always helpful in the past, seem to have moved up another gear. Nothing was too much trouble!
Nice to be remembered as past visitors. We had a lovely suite looking out over the ocean which was perfect - except that the air conditioning unit was a bit too close to the bed, which meant adjustments during the night.
Very easy to fix up restaurant reservations (we did not eat at Daphnes, which is affiliated and next door). The bus into Holetown goes from right outside the hotel, so a very easy journey. $2 Barbados per person, each way. You can reach Bridgetown or the South coast by bus also, do dead convenient location.

  • Stayed: February 2014, traveled as a couple
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3  Thank SBSevenoaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaRoterberg, General Manager at The House by Elegant Hotels, responded to this reviewResponded February 19, 2014

Dear SBSevenoakes

Many thanks for your kind review. We are very pleased to have once again delivered an excellent experience, it was indeed our pleasure.

We look forward to having you back very soon.

Warm regards

Joanna Roterberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

A true boutique hotel, even if part of a larger group. You enter into the courtyard gardens which lead seamlessly through a large sitting/dining area, to a large deck, to the beach. You can move back and forth -not necessarily with tides - according to your moods, or need for shelter from the sun. Wherever you are the strength of this hotel is its glorious staff who to a woman/man proved the most personable, attentive and friendly service. Actually they transcend this as they become friends. No restaurant as such, but a breakfast that sets you up until dinner, tea with buns at 4PM, nibbles at 7PM and the ability to order from a restricted menu from Daphne's next door for lunch or dinner... or whenever. We had a suite at the back fo the hotel - the lack of a sea-view really unimportant as we spent nearly all of our time on the beach, on the deck..... Of course none of this comes cheap - but similarly priced as most of the top hotels on Barbados but with a real personal touch. Oh - and beach service that includes, water, cold drinks, cold towels, spectacle cleansing (yes!)....

  • Stayed: February 2014, traveled as a couple
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1  Thank nickcambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaRoterberg, General Manager at The House by Elegant Hotels, responded to this reviewResponded February 17, 2014

Dear nickcambridge

We appreciate you taking the time to share your feedback online. It is great to hear that your experience with us was a heavenly one, which is our ultimate goal.

I thank you for the kind words and agree that The House indeed has a glorious team which is dedicated to exceeding the expectations of every single guest. Coupled with a fantastic location and ambiance, The House is something we are very proud of..

Once again thank you and we look forward to welcoming you back very soon.

Warm regards

Joanna Roterberg
General Manager

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Reviewed February 14, 2014

A little late for this review from last year.
Off to Sunny Barbados in September
Flying with Virgin Atlantic on their new A330
Very speedy check in and we were the first guests in to the lounge. Impressions of the new A330 are initially good as it is very shiny, good mood lighting, new bar area and IFE. However seats appear to be more narrow or shorter, often meaning your feet get knocked during the during. Excellent crew and had some good banter with them and other passengers at the bar during the flight. Arrived in a very wet Barbados with a long immigration line. We were being dropped of by family to the hotel which was quiet hard to find, tip to look out for Daphenes as that the turning, almost opposite a petrol station and a rum shack. Lobby is as described before with a very open air feel about it. Very impressed with the upgraded room, lounge area, big bedroom, 2 bathrooms although one of the showers got blocked but this was not a big problem for us and not reported. Lots of storage space and 2 balconies. You look directly out to the sun setting which is a great way to get settled into the hotel. Room had very good AC which was very welcome due to the humidity. Great location on the beach and whilst you do get "hassled" by the beach sales guys it is all very low key. Once a week there is a cocktail party with unlimited drink and some snacks as well as a couple of people selling goods but once again this was very low key. Eat most nights in the hotel where the food is prepared next door, very relaxing outside listening to the waves and watching the crabs. Could not complain about the food as it also provided GF options. This was also the case for afternoon tea. Breakfast was pretty standard although on a couple of days there was no champagne on show. Really loved the egg station. On one of the days the hotel was hit by a mini squall (or tornado by English standards!) during afternoon tea which resulted in a few broken glasses and then some flooding in the rooms but this was resolved in a couple of hours with lots of towels. Made a trip out to Harrison's Cave which was quiet interesting as well as local shack for some food as well as a couple of family visits. Area around the Hotel appears to be a little run down with the pavement coming and going and lots of fast moving traffic, not pleasant at night. One of the wife's cousins took us on a trip right around the island which really highlighted the different parts of it as the South is developed, the East is very hilly and rugged with rough seas and not a lot of people about and then the luxury of the West of the island.
Have to say that it is the staff that really make this small hotel work. Special mention to Chris and also to the guy who appeared to have a North London accent. Off to Oceans 2 now!

  • Stayed: September 2013, traveled as a couple
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1  Thank SuperOwls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaRoterberg, General Manager at The House by Elegant Hotels, responded to this reviewResponded February 15, 2014

Dear SuperOwls

Thank you for your review.

It is great to hear that you enjoyed the many features of The House and were impressed with our refurbished rooms, including our stunning one bedroom suite and its idyllic location.

With regards to the inconvenience you experienced in the bathroom, I wish you had brought this to our attention while you were staying us, nonetheless our sincere apologies.

Chris was excited to be mentioned and sends his best. Once again many thanks for your feedback and we look forward to welcoming you back in the near future.

Sincerely

Joanna Roterberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The House by Elegant Hotels

Address: Paynes Bay, Barbados
Phone Number:
Location: Caribbean > Barbados > Saint James Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Saint James Parish
#1 Luxury Hotel in Saint James Parish
Price Range: $507 - $1,612 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The House by Elegant Hotels 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
The House experience begins when guests enter along an enchanting private driveway, with lily ponds and walls of blossoming bougainvillea, which capture the essence of tranquillity and the promise of pure indulgence ahead. Through the hotel's wooden doors guests are treated to a stunning and unobstructed view of its white sandy beach and the ocean ahead. The open plan lobby is designed to capture the relaxed and inviting charm of the island - one that is sophisticated, yet informal. ... more   less 
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Also Known As:
The House Hotel Saint James
The House Saint James
The House Barbados
Saint James The House
House Barbados
The House By Elegant Hotels Barbados/Saint James Parish

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