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“Perfection & relaxation” 5 of 5 stars
Review of The House by Elegant Hotels

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The House by Elegant Hotels
Certificate of Excellence
London, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Perfection & relaxation”
5 of 5 stars Reviewed November 4, 2012

My wife and I have just returned from The House having spent five nights booked through Virgin Holidays to celebrate our 20th wedding anniversary. It was simply perfect in every respect and we could not have wished for better. From the staff to our 3rd floor ocean view suite (room 363) to the relaxing atmosphere, we returned to London feeling like we'd been on another plant. I enjoyed using the water sports located next door at the Tamarind and very much appreciated the House sending us for dinner at Tides and especially the Cliff. Daphne's, which is next door, is also excellent. The staff would supply endless cold bottles of water and drinks to us while lying either on the beach or by the pool. During the afternoon, they'd provide sorbet or ice cream as well as cold towels.

We would have no hesitation in recommending The House and we aim to return.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Jeremy_E68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom L, General Manager at The House by Elegant Hotels, responded to this review, December 25, 2012
Thank you so much for your kind words. We are glad we were able to take such good care of you to earn top ratings. I have shared your feedback with our Ambassador team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rarotonga, Cook Islands
Level Contributor
173 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed November 4, 2012

Recently stayed at The House and I have got to say that the staff friendliness and helpfulness were second to none. a few minor points need to be addressed though:
1. Air conditioning - we had a Jr. Suite and I have no idea who thought that putting the a/c next to the bed where cold air blows all night was better than placing it further down the room to cool without molesting sleepers.
2. Wifi - come on; in this day and age and for the rack rate charged surely wifi could be free in the rooms.
3. Spotty service - 3 days with no minibar stocking and sometimes turndown included mats at the side of the bed and sometimes not.
4. My side of the bed was like a hammock - a bit more mattress turning is required.

These little things do not take away from the pleasure of the hotel nor its staff and location. Peaceful, relaxing, champagne breakfast and high tea - what more could a work weary body need!?

Room Tip: Choose the jr suites on the upper floors - the ground floor rooms are near the pool and you cant see...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mld1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom L, General Manager at The House by Elegant Hotels, responded to this review, December 25, 2012
Thank you so much for your review. Your comments about our staff and service is greatly appreciated. I will be sure to share your notes with our team. I am please to let you know that the hotel is working to provide free wifi everywhere in the property by Jan 1, and our plan at this stage is to continue this moving forward.
I will certainly address the Minibar items you mentioned immediatly.
Thank you again for taking the time to share your experience, We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorks.
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed November 2, 2012

The House is unlike any other hotel we have had the fortune of staying at. It is not on the scale of say a Shangri La, nor does it boast ultra modern busy feeling, no, what it does do is it provides you with a sense of homeliness and utter relaxation.
Upon arrival at the airport it is a 35 min drive to the hotel, skirting across the top of Bridgetown.
The hotel has manned 24 hour security so there is no chance of any un welcome guests.
You are greeted in the “lobby” yet there is no reception desk, the rooms, particularly the Ocean Suites are spot on, we had a ground floor room, 4 steps and you are in the pool. The ground floor rooms do not lack privacy by any means, and the terraces are slightly larger than the 1st and 2nd floor. Irrespective all the rooms face west so fantastic sun sets are guaranteed.
The rooms are what you would expect, we could not find fault, and I’m sure other folks have covered this subject in other reviews.
Things which may be of use.
If you want to dine in Daphnies, the adjoining restaurant, you are advised to book, especially if you want a beach table, happy hour is 5 till 7. Food and service are excellent, although you pay for what you get, like most things in life. Breakfast is served at the side of the restaurant complete with Champagne and proper pork sausages if that is your want !
If you want to dine out, in your room you will find the priced menus from all the islands top eating houses, and any of the staff will happily make any bookings for you. It’s best to let them do this as they most certainly know who they need to speak to.
We ate at several of the recommended spots including the “WORLD” famous Cliff Restaurant, take our word for it and just do it at least once, you will not be disappointed. The Cliff is within walking distance, come out of the House turn right and its 500yds on the right, it’s that easy.
Other eating houses not on the list can be found in Hole town, don’t be apprehensive, get on the Yellow Ragge busses $2 Barbadian gets you as far or as short as you want to go. Depending on the traffic its about 7 to 10 mins. Best place to get off is when to see the next Petrol station on your right, stand up and they will stop at the next stop, there are only say 200yds apart max.
Lots of places in Hole town. Go to Lime Grove shopping mall, on your right just past the filling station where all the “beautiful” people go. Some of the designer shops offer exceptional deals compared to prices here in England, up to 50% off, and you can haggle! There is a bar in Lime grove where the staff are very helpful, very well skilled and good entertainment, Tom Cruise, eat your heart out!
Just across from Lime Grove you will find some local bars and eating places on 1st and 2nd Street, don’t be afraid, get in there with the locals. The drinks vary in price, the more you drink and turn up, the cheaper they become. Eating, the busy places are the best places, if you walk back towards the hotel, on the left is a huge supermarket, source of cheap beer in the little mall, keep going 200yds and you will come to Just Grillin, it does what it says and is full of locals, food is fine, steaks are very good. If you hire a car, go for a soft top jeep type, you can drive all the way around the island in about 4 hours, but having a jeep allows you to explore down tracks a normal car would struggle with. We did this and found some fantastic deserted spots of rugged coast line particularly to the north.
Back to The House. It’s the staff that once again make the difference, they all cover each other’s jobs and nothing is too much of a ask, they really do make the effort.
So if you want peace and relaxation, with no screaming kids, in great surroundings this is the place. We will be going back.

Room Tip: Ground floor rooms have larger balconies, all face west.Garden view rooms seem restricted.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MikeandTracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom L, General Manager at The House by Elegant Hotels, responded to this review, December 25, 2012
We are so thankful for your feedback. I will share our comments with our team here. Thank you again for taking the time to share your comments with others. See you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed October 30, 2012

The room improvements are really working. The staff remain great and look after you well, the management are being improved. Joanna has things under control even when on maternity leave. They helped me organise a great private cocktail party and nothing was too much trouble.

Room Tip: I had a look at all rooms in preparation for next stay. The sea view full suites remain good (271) t...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom L, General Manager at The House by Elegant Hotels, responded to this review, December 25, 2012
Thank you so much for your review. With Joanna out of the Hotel, I am truly glad that you felt my team and I were able to exceed your expectations and make your return visit so enjoyable. We wish to see you again soon. Tom LeClair acting General Manager, and the whole team at The House.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The House by Elegant Hotels

Property: The House by Elegant Hotels
Address: Paynes Bay, Barbados
Phone Number:
Location: Caribbean > Barbados > Saint James Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Saint James Parish
#1 Luxury Hotel in Saint James Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The House by Elegant Hotels 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
The House experience begins when guests enter along an enchanting private driveway, with lily ponds and walls of blossoming bougainvillea, which capture the essence of tranquillity and the promise of pure indulgence ahead. Through the hotel's wooden doors guests are treated to a stunning and unobstructed view of its white sandy beach and the ocean ahead. The open plan lobby is designed to capture the relaxed and inviting charm of the island - one that is sophisticated, yet informal. ... more   less 
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Also Known As:
The House Hotel Saint James
The House Saint James
The House Barbados
Saint James The House
House Barbados
The House By Elegant Hotels Barbados/Saint James Parish

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