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“Extraordinary Week”
Review of Sandy Lane Hotel

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Sandy Lane Hotel
Certificate of Excellence
Saddle River, New Jersey
Level 5 Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Extraordinary Week”
Reviewed March 13, 2012

Visited Sandy Lane from 3/3-3/11- stayed at villa. Initially was upset because there was construction adjacent to villa- building a huge 26 room hoouse for one of the owners of Sandy Lane- and construction noise from 9am-6pm Monday thru Saturday. When I booked the private villa last August, management assured me that there would not be any disturbing noise but that was not the case. After 2 days, I met with the GM and the Resident Manager to express my displeasure with the noise and tell them that they should have been more forth coming about the noise when I booked initilly and that they need to confirm with people staying at the villa (or at the northern most rooms in the Dolphin wing that is also adjacent to the construction) that noise from 9-6 will not bother them.
The GM and Resident Manager apoligized profusely, stated that the construction was out of their control and offered to move us to Penthouse suites.
Since i was there with my 3 kids, their significant others plus 2 grandkids we wanted the villa experience and said we will deal with the noise. The management asked what could they do and i said i did not want discount or anything but just do a special dinner our last night.
The villa is extraordinary for families- 5 bedrooms, private pool and hot tub, beautiful dining room, living room, outdoor covered porch for breakfast, outdooor covered gazebo for dinners, and comes with private butler, chef for breakfast, chef for dinner if you want to have dinners at villa- which we did 3 times (dinner is extra cost) with terrific food.
The beach is 100 feet from the villa and, since the construction was going on, we left the villa about 9:30 am to head to the beach- chairs were set up for the 9 of us each morning in a U shape,service on the beach was extraordinary! We also used the spa- one of the best in the world; well appointed gym, and the 2 golf courses were on property- great views. The one course- Country Club- fees were included in villa rental, the other Green Monkey is extra- both excellent courses. My daughter's boyfriend played tennis 3 times with the pro and enjoyed a terrific workout.
The last night ( despite the construction we actually added an extra night because of the beauty of SL plus the great service) management set up a unique experience- we dined under a private tent on the beach- secluded from the other restaurants, they included a 2 piece duo for soft music, and cooked a private BBQ dinner for the family, and for the miscommunication on the noise the hotel paid for the dinner!
My wife and I travel extensively- we had just returned from 21 days in India and stayed at some of the finest hotels- the Oberoi hotels in India are among the world's best for comfort, service and beauty- and I can say that SL equals the BEST. The prior year we had also stayed in the villa on SL ( before adjacent construction)and wanted to return with the family to the villa. Since we knew the possibility of construction, that is why we asked on booking, booked when told it would not be an issue, and was upset when their was noise. I have to commend the management for addressing it with us and offering alternative accomodations and then providing the last night's dinner.
I would recommend the villa as long as you do not plan on sleeping past 9 am and plan to spend most of the day at either the pool or the beach. You will not beat the service or the comfort you receive at SL whether you are in the villa or in one of the rooms (we had previously been to SL and stayed in regular rooms). And one of the best features is that you never have to fight for beach chairs- when you arrive they show you your chairs on the beach the first morning and they are yours and set up each morning by 9 am.

Regarding restaurants on Barbados, Cin-Cin is new and outstanding- make sure you sit outside by the water. The Cliff is always good - book a table outside by the railing- great views. And both Dauphnes and the Tides are good and on the water/beach. All are within 5 min drive from SL and SL can generally get you reservations- book the reservations as soon as you book the rooms.
Our family had a terrific family vacation and plan on returning to SL!

  • Stayed March 2012, traveled with family
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Helpful?
4 Thank Edward D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyLaneHotel, Resident Manager at Sandy Lane Hotel, responded to this review, March 14, 2012
I join with our entire team at Sandy Lane to thank you for taking the time to post your comments and for your detailed review of your recent stay at our resort.

We aim to delight every guest and we were therefore deeply saddened that initially your experience did not meet your expectations as on previous visits. Again, we sincerely apologise.

The work at the private property adjacent to our hotel is an independent project and we once more reassure you that it was not and is not our practice to in anyway misrepresent the experience our guests should expect. We continue to make every effort to reduce any impact to our guests from the ongoing project. As always, both management and staff alike, are dedicated to providing the unique and exceptional experience that Sandy Lane is known to deliver.

It is to our great pleasure that your overall experience was satisfactory. We appreciate your glowing remarks on our beach service, The Spa, well-appointed gym, Tom Fazio-designed Green Monkey and Country Club golf courses, tennis and our Villa, which you noted is “extraordinary for families, with terrific food.”

We thank you for rating our resort among the world’s best and for recommending the unparalleled service and comfort of a Sandy Lane stay.

If you have any photographs or videos from your stay that you think capture the essence of the resort, please do upload onto Trip Advisor and visit us on Facebook, Twitter, Flickr and YouTube where you can share your Sandy Lane memories with other guests.

We look forward to welcoming you and your family to Sandy Lane again soon.

With warm regards,
Eric R. Mapp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 6, 2012

We have just returned from another wonderful stay at Sandy Lane where we have been holidaying consistently for the last 9 years, and not without reason. This is truly a magical place. The beach and hotel facilities are second to none, fabulous pool, spa and tremendous golf facilities are all difficult to match anywhere else in the world. In our experience other hotels have some of these, but not ALL. Additionally the quality of the food, superior comfort and technology in the rooms and above all the true Barbadian welcome and friendliness combined with professionalism all add to make this a perfect place to holiday. Whether it's a swim in the crystal clear waters of the Carribean, a round on one of the 3 top quality golf courses, a truly mesmorising spa treatment or a sumptuous meal in any of the restaurants, you can't be anything but blown away. This year we enjoyed our stay so much we have decided to go back in June as although we keep trying other places in the world, anywhere else we go just can't match up to all that Sandy Lane offers.

  • Stayed February 2012, traveled as a couple
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Helpful?
4 Thank Elizabeth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyLaneHotel, Resident Manager at Sandy Lane Hotel, responded to this review, March 9, 2012
Myself and the entire team at Sandy Lane thank you for taking the time to post your comments and for your kind review of our resort.

We are delighted that your Sandy Lane stay was an ‘unforgettable experience’ and that you highlighted the aspects of your stay which you enjoyed and the touches you appreciated. In particular we are pleased you mentioned our ‘gorgeous’ rooms, cleanliness, food, attention to detail, service and our staff. Thank you for identifying the departments and individuals that contributed to making your stay memorable.

If you have any photographs or videos from your stay that you think capture the essence of the resort, please do upload onto Trip Advisor and visit us on Facebook, Twitter, Flickr and YouTube where you can share your Sandy Lane memories with other guests.

We look forward to welcoming you and your remarkable family back to our family at Sandy Lane for stay number 3.

Kind regards,
Eric R. Mapp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knutsford, United Kingdom
Level 4 Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 6, 2012

I have just returned from another wonderful stay at Sandy Lane. Once again I cannot fault anything about our stay! The staff here do all they can to make sure you have an unforgettable experience, and we sure did!! On arrival we had our cold towels and fruit punch waiting for us and my 3 year old niece had a small fruit punch as well. On arrival to (gorgeous) room she had some cookies with her name on - these kind of touches make Sandy Lane what it is. The staff were once again fantastic; they love children and do all they can to make sure they are happy and comfortable. Special mentions to Debra, Alison, Roger and David in Bajan Blue, they were great fun and looked after us especially well.

The cleanliness of the hotel was once again outstanding and the work that housekeeping do every day to turn over our rooms is second to none. I do believe they work the hardest out of everyone there!

The food this year was absolutely wonderful, we enjoyed every meal we had which made up for the particularly disappointing meals in Tides and Lonestar. We did visit Cin Cin on 2 occasions as it is absolutely spectacular.

I can only hope that I will be visising Sandy Lane again soon as it is honestly the most wonderful holiday I have ever had....and visit number 2 did not disappoint my high expectations.

Thank you to all at Sandy Lane for a truly wonderful and unforgettable holiday, you really are remarkable.

Room Tip: All rooms are fantastic!
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JKG84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyLaneHotel, Resident Manager at Sandy Lane Hotel, responded to this review, March 9, 2012
Thank on behalf of the entire Sandy Lane team for taking the time to post your comments and for your kind review of our resort.

It is always our great pleasure to welcome home our guests who have stayed with us repeatedly and who fully enjoy all our resort has to offer. We are thrilled that all aspects of your stay were again to your satisfaction, from the in-room technology, beach, pool and hotel facilities, The Spa and golf to our restaurants and ‘sumptuous’ meals.

If you have any photographs or videos from your stay that you think capture the essence of the resort, please do upload onto Trip Advisor and visit us on Facebook, Twitter, Flickr and YouTube where you can share your Sandy Lane memories with other guests.

Thank you again for taking the time to post your comments. The entire team looks forward to welcoming you back to Sandy Lane yet again where another ‘true Barbadian welcome’ awaits you.

With kind regards and affection,
Eric R. Mapp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 29, 2012

My wife, our three children and I have stayed at many of what are considered the world's top hotels. This was our first stay at Sandy Lane but it is already our favourite. The service was immaculate: one of our children has allergies, which inevitably causes problems, but not at Sandy Lane. Great beach, pool, food, golf, spa, etc., but it was the staff's warmth and attention to detail that really made the difference.

  • Stayed December 2011, traveled with family
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Helpful?
3 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyLaneHotel, Resident Manager at Sandy Lane Hotel, responded to this review, March 9, 2012
I join with our entire team at Sandy Lane to thank you for taking the time to post your comments and for your kind review of our resort.

We are delighted to be your favourite especially ranked among the top hotels in the world. We appreciate that you highlighted our ‘immaculate’ service, great beach, pool, food, golf and spa. We were delighted to learn that you enjoyed so many aspects of our resort and that we were able to cater to your family’s specific needs.

We often refer to the exceptional warmth of Barbadian hospitality and we are delighted that you were able to experience this firsthand. Our team at Sandy Lane goes to great lengths to ensure we meet the needs of all our guests and we thank you for recognising this effort.

If you have any photographs or videos from your stay that you think capture the essence of the resort, please do upload onto Trip Advisor and visit us on Facebook, Twitter, Flickr and YouTube where you can share your Sandy Lane memories with other guests.

We look forward to welcoming you to Sandy Lane again soon.

With warm regards,
Eric R. Mapp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clitheroe
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 15, 2012

We have just returned from our tenth consecutive January visit to Sandy Lane Hotel Barbados. I have to congratulate the management on their unending quest to provide the ultimate experience for their guests. Once again our room was superb, so well equipped with the latest technology and overlooking a wonderful beach and the beautiful blue Caribbean sea.The restaurants this year offered even more choice and the presentation was exquisite.
I played all three golf courses and they too have been improved and offer a challenge for all levels of golfer. All the staff are true professionals and greet us like old friends and wear a constant smile, even during the occasional shower of rain! I can't wait to return and experience that warm,enthusiastic welcome which is unique to Sandy Lane.

Room Tip: All the rooms have the same level of comfort and face west. You can choose a larger room or a suite...
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  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
4 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trumbull, Connecticut
Level 5 Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed February 11, 2012

Excellent staff and service...Helpful hints......stay in the oceanfront luxurious rooms, adequate and less pricey than the suites....don't stay in Dolphin wing until owner finishes his new villa around 2014 (construction starts at 8:30 am and goes till 5PM ) 7 days a week. Meal plan is good but make sure you don't pay for a dinner buffet....LAcajou is much better but the menu stays the same....Pool is not an infinity one nor on the beach. Beach chairs work on a rotating basis....after two days you'll probably get front row....make sure you chk. by 11 am or you may lose your chair ( I found this to be fair) If anything is not to your liking the staff will quickly accommodate you. Golf courses are wonderful.....Offsite restaurant to recommend is "TheCliffs"....Will go back after I save up and probably when price breaks in mid-April

Room Tip: Don't stay in Dolphin Wing until 2014
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank summer0807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 8, 2012

We have recently returned from our annual stay at Sandy Lane only to find this year to be
the best yet!. The weather was kind with reliable sunshine,the restaurants at the
hotel were excellent and the service good. What a great place to stay especially for the
golfer with some brilliant courses and if you wish to relax, the beach is the place to be with
great service from the warm and hospitable staff.

G.W 0029.

Room Tip: All rooms are of the highest standard.
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 230Geoffrey_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandy Lane Hotel

Property: Sandy Lane Hotel
Address: Sandy Lane, BB24024, Barbados
Location: Caribbean > Barbados > Saint James Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Saint James Parish
#2 Luxury Hotel in Saint James Parish
#2 On the Beach Hotel in Saint James Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandy Lane Hotel 5*
Number of rooms: 112
Official Description (provided by the hotel):
Elegant and exclusive, Sandy Lane is set in an ancient mahogany grove overlooking a 1000 foot crescent of gorgeous white sand beach. Accommodations include 112 rooms and suites as well as a stunning 5-bedroom villa. With a magnificent 47,000-square-foot spa, four restaurants, six bars, nine floodlit tennis courses, beachside service, 45 holes of championship golf and The Treehouse Club facility for kids and teens, Sandy Lane will cater to your every need. ... more   less 
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Also Known As:
Sandy Lane Resort
Sandy Lane Barbados
Hotel Sandy Lane
Sandy Lane Hotel Barbados/Saint James Parish

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