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“Terrible Experience at The Reefs Sunday Brunch”
Review of Ocean Echo

Ocean Echo
Cuisines: Contemporary
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Bermuda
Level Contributor
44 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Terrible Experience at The Reefs Sunday Brunch”
Reviewed August 21, 2014

I had booked a Sunday brunch at the Reefs because I had a visitor from the
UK over, and thought what better way to show him beautiful Bermuda than at
a Reefs Brunch, complete with stunning views.

Sadly as soon as I arrived for my reservation I was rudely informed that I
would have to wait at least 15 minutes because they were currently full,
despite seeing at least 4 open tables, each with at least 4 chairs, and my
party being only 3 people. When I inquired as to why there was a delay, I
was again rudely informed that "Airplanes are delayed all the time, you
just have to deal with it". I was totally shocked at the response, because
I believed my question wasn't unreasonable given that I had made a booking,
I had arrived exactly on time and was now told, not asked, to wait at least
15 minutes.

Ok, so be it, what's 15 minutes? I then asked this very rude hostess where
it was that she suggested we wait. Her next response was the lounge or bar.
Because of her terse response I then had to asked, where these locations
may be, and was greeted with a long stare before she vaguely pointed off in
the distance behind me.

Now very annoyed about how I had been treated, and a little embarrassed
that my visitor had to witness such terrible customer service, we headed
off in what we thought was the direction of the bar.

We finally got a table after waiting at least 15 minutes, and the brunch
itself was decent, though because our booking was later in the day and
because we had to wait a further 15-20 minutes, we had to rush to get food
because the kitchens were reaching their cleaning up point.

Skip forward now to after we have finished, and are leaving. It had been
raining when we arrived, so I had left my umbrella at the entrance, not
wanting to drip water on the hotel's wooden floors. I come outside to find
that my umbrella has been taken (probably by an unknowing guest). I then
had to go back inside to tell the reception staff what had happened, which
was greeted by a half hearted attempt to look at where it had been left in
the umbrella stand, and then a brisk apology, before the receptionist
returned to her station.

All in all, the whole experience left a bad taste in my mouth, and I have
come to the conclusion that if things are running smoothly, The Reefs is
fine, but when something goes wrong, The Reefs staff are woefully incapable
of dealing with customer complaints. I will not be returning to the the
Reefs with any further visitors, because it did not seem like any of the
staff members cared whether I was happy or even satisfied, so a word of
caution to those visitors thinking of frequenting this establishment.

If someone from The Reefs wishes to prove me wrong, please contact me for further information.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank ChrisBDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

Visitor rating
    42
    19
    12
    6
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Belfast, United Kingdom
Level Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Brunch delight”
Reviewed July 10, 2014

Our host carefully drove the winding route to the stunning Reefs complex which over looks a sandy bay for an unforgettable brunch. The staff were very friendly and greeted us all warmly. The foods were presented in buffet style, what an array of dishes for each course. Clearly very popular with locals and tourists. A great meal was had by all. One minor critique was the slightly fatty beef.
A very enjoyable day, great food, friendly staff and meeting a delightful new friend
We will return

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank OrbyBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Level Contributor
24 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Lovely dining room”
Reviewed July 3, 2014

Gorgeous view! The food & service was excellent. I loved the presentation of the kabobs- hanging from a rack over the plate! Delicious. Enjoyed the piano player in the bar after dinner.

Visited May 2014
Helpful?
Thank NWwineseller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danvers, Massachusetts
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“What a Brunch... What a View!!!”
Reviewed June 8, 2014 via mobile

Stations were set in four rooms including the kitchen ! Presentation beautiful ,vast selection including Roasted Lamb, Prime Rib,Popovers!Salads, local Wahoo ,Sushi,Crab,Shrimp, Parma Ham,Country Bacon and Sausages,Ox Tails, Jerk Chicken, waffles ! Omelet Bar!! I could keep on going with over 35 selections and then there was the Deserts ...ohh my !
When a restaurant is willing to set buffets in there Kitchen ....they have nothing to hide.. Super Clean ! Hats off to Chef Douglass .

Visited June 2014
Helpful?
1 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
42 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“No Sense of Urgency”
Reviewed May 28, 2014

It took forever to be seated, get a drink, or the bill. No one has a sense of urgency, and it was quite frustrating. The food is OK, pretty much same buffet every day.

Visited May 2014
Helpful?
Thank Tara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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