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“Not good for vegetarians”
Review of The Reefs

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The Reefs
Certificate of Excellence
NY
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not good for vegetarians”
Reviewed May 28, 2013

The hotel, location and views were AMAZING without a doubt. When we went to our spa appointment and given our assigned lockers, I opened mine to find someone else's used spa robe towels and slippers. After we changed to wait in the lounge, there was no water and all the lounge chairs had used towels and glasses left on them. When you are going for an expensive treatment, this isn't how you want to start out.

My friend and I are vegetarians. We have vacationed in Bermuda before and never had any problems with accommodations until this trip. I was very surprised by the lack of options and that they could not accommodate. We had to pay $20 for lettuce.

There is no room service or a shop if you need anything, including water. We asked for a noon checkout since we had a spa appointment. They told us they would call us to let us know, they never did. We called and they said no.

Other than these little annoyances for a lot of money, we had a nice time.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brooklynbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheReefs-Management, Manager at The Reefs, responded to this review, May 30, 2013
Dear brooklynbird,

I am very glad to hear that overall, you a nice time during your recent stay with us. However, I am sorry to hear of the couple things that inconvenienced you during your stay. We pride ourselves on going above and beyond for our guests by providing a consistently high level of service so I am sorry if we feel a little short in one or two areas.

I have passed your feedback along to the respective departments so that they can investigate and address the issues you highlighted, as they are definitely not the norm. I am surprised to hear about your experience in the dining room particularly, as our chefs strive to go out of their way to customize meals to any guests with specific food requirements, and we typically get rave reviews for the dishes they come up with. Also, while we do not have a full gift shop on property, we offer a variety of items such as souvenir clothes and toiletries from behind our front desk, and we also sell water from any one of our bars, so I am sorry if you were not made aware of this.

Thank you again for your feedback and I am glad that overall, you enjoyed your stay with us and we hope to see you again in the future.

David Dodwell Jr
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (330)
Date | Rating
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English first
Davidsonville, Maryland
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 28, 2013

The fantastic view is only matched by the superior service the eclectic food and the stunning surroundings. Upon entering the Reefs you are met by that typical Bermuda caring hospitality.
Walk through the great room and immediately catch a glimpse of the beautiful pink beach and infinity pool.
Try the world class spa...really to die for.
We have stayed at many hotels in Bermuda and there is simply none better.

Room Tip: All the rooms have great views.....however try one of the 2 or 3 bedroom condos. Absolutely wonderfu...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank GerardEvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westfield, Massachusetts
1 review
Reviewed May 23, 2013

From the moment we arrived, we were treated like Kings! The staff was happy and willing to serve in any way.

There were no disappointments when we opened the door to our club condo. The room furnishings and finishes were highest quality. The view was spectacular. Very often the pictures raise an expectation that is hard to fulfill, but not in this case. It was even more beautiful than we expected. We enjoyed eating at the restaurant as well. The food and service were great.

Will come back again!

Room Tip: We enjoyed the views more from the higher floor.
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Bernd G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 20, 2013

The Reefs clings to a cliff overlooking the south shore of Bermuda. You won't find these views, this beach or these facilities in many places. We had good weather (with a shower now and then) and could use all of the facilities. The staff is courteous and helpful. The rooms are spacious and clean. We liked our "Cliffside" room because it afforded a little more quiet and privacy. We ate at Royston's (good pizza and casual fare) and at Coconuts (great views outdoors, sheltered and near the beach)....both very good with good service. One reason for four stars: cost! Like everything in Bermuda, it's expensive! But all in all a very good experience.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BalmyLatitudes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 5, 2013 via mobile

Well we lucked out with the weather and when that happens in Bermuda there are fewer places more beautiful. It's been 21 years since our last visit to Bermuda and the Reefs has made sure we will now come back each year! The location on the island is perfect as is the layout on the property. It would be difficult not to have a room with a view to remember. The rooms very spotless and the staff warm, helpful, and friendly. The beach is second to none. The view from the main terrace is breathtaking. Great snorkelling 50 feet off the beach!
We'll be back as soon as we can...the Reefs is a must when considering a Bermuda vacation.

Stayed May 2013, traveled with friends
Helpful?
4 Thank Doug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwell, Massachusetts
Level Contributor
178 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 2, 2013

I just returned from 6 days at The Reefs in Bermuda. The room was perfect. Great water views and very clean. Newly updated rooms done very well. The staff couldn't be nicer and very helpful and accommodating. From the moment we arrived everyone was pleasant and helpful. Even the taxi driver sent by the hotel named Steve was quite pleasant and gave a number of recommendations for things to do during our stay.
The only problem I encountered was when we first arrived and had to wait 2 1/2 hours for our room to be ready. I would think The Reefs could do better. I admit we arrived early but the hotel arranged the cab from the airport so they weren't surprised when we arrived. We were hot and tired having been in transit for 8 hours and my patience was strained. I would recommend in the future The Reefs assign the rooms based on availability when they know people will be arriving early. It seems the maids determine when rooms will be available not the management. Once that little bump in the road was resolved everything went smoothly.
As expected the food at the hotel was only average. Bermuda is known for it's beautiful scenery not it's food.

Room Tip: All rooms in main hotel have excellent water views. Time share units across the street from the mail...
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  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank Ned M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
corfu ny
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 2, 2013

My wife and i just returned from 5 days at The Reef's in Bermuda. We have been going to The Reef's for over 30 years. It was our first visit back in 10 years. We found The Reef's in the best shape we have ever seen it in...the facilities were manicured throughout their spread. David Dodwell, owner, has consistently kept The Reef's at the top of their game...all anyone has to look at is the number of people that return to The Reef's year after year. The staff all are seasoned professionals in the hospitality business with years of experience treating guests in a way that you feel you are someone special. We stayed in a Cliffside Room over looking the Ocean. The newly remodeled bathrooms are a "gem" ..the beds and the room decor are second to none.. We are not Breakfast eaters but found ourselves enjoying the buffet every morning. We ate twice at Coconuts and the meal is practically cooked right in front of you with the Ocean setting only a few yards away...the service was excellent, but not in your face. One of the best decisions we made years ago was to stay at The Reefs... thank god we did it and we are still enjoying it.

The Wilkinson's
Corfu, NY

Room Tip: Be sure to book into the Cliffside Rooms with a remodeled bathroom
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank dottieCorfuNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reefs

Property: The Reefs
Address: 56 South Shore Rd., SN 02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Southampton Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Reefs 4*
Number of rooms: 81
Official Description (provided by the hotel):
Widely recognized as the best hotel in Bermuda, this award-winning and intimate hotel offers spectacular ocean views from every room. Perched along limestone cliffs overlooking its own private beach you'll enjoy legendary Bermudian hospitality and gourmet dining at three different restaurants. The Reefs is one place where you will feel perfectly at ease. ... more   less 
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Also Known As:
The Reefs Hotel Southampton
Reefs Hotel Southampton
Reefs Resort Southampton
The Reefs Bermuda/Southampton Parish
Reefs Bermuda

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