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“What a Vacation! Beautiful Resort in Amazing Bermuda.” 5 of 5 bubbles
Review of The Reefs

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The Reefs
Certificate of Excellence
Cherry Hill, New Jersey
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“What a Vacation! Beautiful Resort in Amazing Bermuda.”
5 of 5 bubbles Reviewed June 24, 2012

I am sure that there are a lot of other people out there like us that really make decisions based on trip advisor reviews, so we hope that you find this one useful in picking your next vacation spot. We normally write our reviews on the plane home, so we have time to get in depth :).

Bermuda is a great place - nice beaches, a VERY friendly island (similar or better than Aruba we thought), and awesome views of secluded cove beaches (just east of Horseshoe Beach). We loved it. Sooo close to the East Coast too - upset we did not come here sooner!

We are not very picky people, but definitely like good service, great food, and like to have a good time where we are going to get a good overall “value” for the money we spend – even if we splurge. We dine out at nice restaurants at home, know good food, service, etc. This resort met our expectations overall, more so for the service than the food though (but the food is good - 4* we would say).

In general, The Reefs is a GREAT place to stay. The service is just awesome. It really is - staff goes out of their way to help you. We saw reviews saying the opposite, not sure if those people stayed at The Reefs! Art, if you read this from the resort - thanks for making dinners extra special for us! It is a very upscale place - half the men have jackets on at dinner for example (not a requirement to wear one). It is a slightly older demo as well - mostly late 30s+ it seemed (does not really matter too much to us), probably because it is an expensive hotel.

We have been to some nice places in the past few years (Sandals Regency St Lucia, 9.5/10 rating, honeymoon part 1), (Jade Mtn in St Lucia, 11/10 [yes “11”], honeymoon part 2), (Lady Hamilton Grand Palladium Jamaica, 7.5/10), (Iberostar Grand Bavaro in Punta Cana, 9/10 rating), (Riu Palace Cancun, 6/10 rating), and most recently (Riu Aruba, 8/10 rating). We think that * THE REEFS * is up there with all of those at an 8.5/10. Ratings are just among these resorts we have recently stayed at - and in our opinion only.


: CHECK IN :

Very smooth. Normally if you get to a resort before 2pm your room will not be ready. It is normal with most resorts. But, we lucked out and ours was. Incredibly friendly staff.


: THE RESORT :

The resort is very nice. It is set up on a small hill overlooking a cove with reefs in the water - just like the pictures you see. There are two sides to this resort - the Hotel side and The Club side. You cannot (really – we walked right in to check it out) use the pool at the Club side if you are staying on the Hotel side (which we think the Reefs should consider changing in the future - if you are reading!). It was not a big deal at all though. Both pools are small, but this is not a pool resort really - the beach is the place to be for sure. Very clean resort, well maintained. Very friendly maintenance staff too. We normally like Adult Only resorts, but did not find the kids an issue at all here, about 30-40% of the people here had kids with them and they are very well behaved. The beach is very nice. There is drink service on the beach. Views are awesome. So nice & relaxing.


: REEFS vs POMPANO :

Most likely many of you are probably thinking like we were - Reefs or Pompano? We went to see the Pompano for dinner one night. It is very cool how it is carved out of the cliff - kind of like the Amalfi Coast. Lots of climbing stairs, but everyone needs a little exercise on vacation. :) The food was very good, the views very nice, and the beach is nice too - smaller than The Reefs, but they have this huge sandbar that you can walk out like a 1/4 mile at low tide. Pretty neat. They offer free fishing equipment to guests, nice perk - there are tons of fish in the water that we saw. The prices seemed MUCH lower than The Reefs (like almost half price) for the higher end rooms in the brochure we got there - but the rooms do seem to have an “older” feel compared to The Reefs, so that may be a reason why for big price difference - not sure. But, you would probably save $$$ in lower room rates to spend on drinks & lunch at Pompano. With the better food, we would consider staying here next time for a change of scenery, but definitely would consider The Reefs again as well which is a bit more of a “splurge” place than The Pompano it seemed. It is much more picturesque at The Reefs and the snorkeling looked like it was much better than Pompano. The guests seemed a bit more “affluent” at The Reefs with the Pompano having what it seemed to be more younger people. We are 31 and 36, we felt comfortable at both places, but maybe it would be a bit more “fun” at The Pompano (they seemed to even have a small dance club/bar the night we were there). You have the ability of walking to Horseshoe Bay & the coves from The Reefs which is a good plus. So beautiful there. There is another resort in the dine-around group which is The Cambridge. Looked even more high end than the Reefs, food was superb (5* quality), older décor more like the Pompano though with a very large, nicely kept spread out area for the rooms.


: PRICES :

So, Bermuda is expensive. It just is. It is not just The Reefs - if you go off the resort or other resorts, the other restaurants are the same price. But, it is still pretty pricy. We will say that we expected a bit better for the price - just a little at The Reefs. We had a Point suite (Room 340 - seriously, WOW - it was the last room on the Point with awe-inspiring views) and it was nice being so secluded, but 75-100% markup vs the other rooms is a bit much. VERY nice updated room though - see our pics. TIP: Eat a late big breakfast, skip pricy lunch, eat a snack on the beach, and go to the Afternoon Tea at 4pm to eat something before dinner. Will save you $60/day for lunch (1 app, 2 sandwiches, no dessert, no drinks). Also remember that there is a 10% service fee per room night and a 9.5% tax (normal for resorts here) - rates are really 20% higher than the # on their site.


: THE FOOD :

The number one thing we find an issue with most resorts is the food and service. The Reefs did a good job on food - not the gourmet 5 star we would expect for the price. We felt the food could have been better and rate it about 4*. The MAP plan is great. Skip Coconuts for dinner, it’s just ok. Royston’s is good (worth going for sure), Ocean Echo is the best. If you stay 5 nights, do Ocean Echo twice, Royston’s once and then do the dine-around 1 night each at Pompano and Cambridge. Food is better there - similar to Ocean Echo or better. Tamarisk at the Cambridge was outstanding - 5 * food for sure - we would dine there every night if we could - even with the $15 each way cab ride!! Again, if The Reef’s is listening, consider upgrading the food to the next level similar to Tamarisk. It would make it a better value overall for the cost of stay and The Reefs would be untouchable in Bermuda. The pork sandwich and the Fish Chowder are outstanding here at the Reefs for lunch.


: THE SERVICE :

The service is awesome. Very attentive. No issues with our room at all. Needed wine glasses, they were here in 10 minutes. Very nice.


: FREE WIFI EVERYWHERE :

One of the best touches we have ever seen at a resort. Free wifi - everywhere. The beach, all restaurants, rooms, etc etc. Very nice to be able to play or read on iPad on beach - or dare we say, check a little email! ;)


: THE DRINKS :

Much like the food, they are pricy. Go to the liquor store up the street the day you get there. See “TIPS” below - will save you hundreds of dollars if you are a drinker. $6-7 beers, $12 drinks.


: TIPPING :

Not “required” at all - it’s all included. We definitely wanted to tip them since they went above and beyond to do a good job all the time. Very appreciative, never felt like it was a requirement.


: ROOM SERVICE :

$10 extra for breakfast in your room - totally worth it. Did not do anything else beyond that.


: THE ROOMS :

We can see how some people said in their reviews we read not to stay next to the pool. The best place to be is down in the area closest to the Point Suites. It is more secluded and private with a view of the sunrise. Our room was amazing. Like seriously. Room # 340. We lucked out. We really did. 180 degree view of water and the horizon and the sunrise. Request this room if you are staying in Point Suites!!!! Some rooms were not updated, did not see them though, heard from people we met. They did not seem upset by them though. The Club side seemed very nice too – all new, nice outside area. Di dnot go to see a room though, but it seemed they were brand new. Cool place to go with 1-2 other couples.


: ENTERTAINMENT :

Nice bands and piano players at night in bar. Thought it was a bummer nothing on Mon - Wed nights, but you can just go to Pompano or The Fairmount those nights - or stay in for some “fun” time ;)


: THE BEACH :

So nice, beautiful. Nothing more to say!!!


: SNORKELING :

Surprisingly good. Lots of Jacks, Parrot Fish, grouper, etc. Saw a barracuda too - very cool. The rock formations around The Reefs makes for better snorkeling than Pompano it seemed. Huge parrot fish - some up to 2 feet long!


: THE NAVY YARD :

We thought it was a waste of time. If it a rainy day, there are some shops there and Glass Blowing, but thought it was most there for the cruise ships. If you missed it, you would not be upset. Heard the Caves and the Glass-Bottom boat tour were good - ask when you check in about these, they will book and do anything you ask them to do for you there.


: FISHING :

Did not get the chance to go since all filled up, but if you want to, we suggest booking in advance. If you want an easier Reef Fishing day inshore, call Baxter’s Reef Fishing - Google it to find the #. Or, if you are looking to go for Tuna/Wahoo Joe Kelly (Messaround Game Fishing is his boat I think) seemed pretty good when we talked to him.


: OTHER TIPS ABOUT THE RESORT :

* Go to the liquor store the day you get there to buy some beer & wine. 1/3 the price of the resort and you can keep it in your fridge until you need it. Bring to beach and buy a big bottle of Pellegrino on the beach in a big Ice Bucket. You can put the other stuff in there too (bottle of wine or a couple beers).
* People with really bad reviews about this resort should be ignored. Sometimes you get a bad room or something happens to force people to write something bad here, but overall it is a great resort.


: NOTES TO RESORT IF YOU ARE READING :

1) Think about increasing the quality of food at Coconuts, at least for dinner - lunch was good. If the food was all similar to Ocean Echo, this resort would be hard to beat.
2) No entertainment on Mon-Wed nights kind of stinks. The piano guy was awesome.
3) Consider including taxi fare in the prices for the higher end rooms to make it make more sense compared to the other rooms.


: OVERALL VALUE :

Overall, this is a great resort. We would probably try the Pompano if we went back to Bermuda just to mix it up a bit, but do not let that deter you from staying here. You will love it :).

We hope that you find this review useful and hope that others do the same kind of reviews for their stays - it helps us all to have better vacations when we know the honest details and tips for the places we want to go! We will definitely continue to do this for our future stays - and will continue to use trip advisor for our future trip decisions.

Dennis & Alison

Room Tip: Point Suites are pricy, but AMAZING. Room #340 - see our "tips" below as well as "th...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
26 Thank PhillyLeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,024 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (322)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Portland, ME
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed June 21, 2012

A classic hotel that has aged well. The location is very nice, essentially a private beach surrounded by cliffs- pretty sweet. The are two parts to the hotel. The original hotel is updated, but the rooms are somewhat small. The newer part is privately owned by fractional owners with their own pool, gym, etc. There seems to be more emphasis on the owners.
The restaurants, food, and service are all 5 star. Every person I interacted with was extremely pleasant and very helpful.
Highly recommend.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank theop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed June 18, 2012

We celebrated 25th anniversary in one of the most beautiful place on earth. Our room was comfortable and quiet, the pool and beach breathtaking, the food 5 stars, the service staff 20+ stars. They were excellent and attended to us like royalty but became our friends. What an amazing gem in paradise! Tell Kumar hello from Janet & Bob!

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
18 Thank HoogyBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 16, 2012

We stayed at the Reefs and were blown away by the views, property, and facilities.
The room was a bit small but comfortable enough (though it could probably use a bit of remodeling). The food was great, service was great, drinks were great, and we had a wonderful time. The prices are steep, but then again, everything in Bermuda is expensive, so there's no real way to get around spending money on the island. I would definitely stay here again!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank B_G_NYC_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, Maryland
Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed June 13, 2012

My wife and I just returned from our 4th trip to the Reefs (Jun 4-10). While the weather was not very good for the beach, it rained and was windy 5 of the 6 nights we were there; it did give us some time to get reacquainted with the Island and its culture. As to the Reefs, none of the issues in a couple of the recent reviews were seen by us. I could refute almost every instance given in one of the reviews, but that is not what I want to do. We had a Pool-side room. The room was very clean and as noted by others, yes the bath needs update, but that will happen this winter, according to Mr. Dodwell, manager. However, it was clean and functional. The bed was very comfortable King-size, not 2 pushed together, but it just happens to look that way due to structure of the pillow-top. The AC and ceiling fan kept the room at whatever temp we wanted with very little noise.

None of the pool noise problems or issues with its size or crowds were ever noticed. Even with it getting rather heavy use due to the winds and rough seas where you couldn't use the beach. There were plenty of towels at the pool and always a place to sit. The hot tub was a popular attraction, but never overcrowded and very few kids. They even have a pool rule for adults only from 5-7 pm which makes that an even nicer time to go. Last year we learned a little trick from other longtime visitors to go to the wine store, within walking distance, and get your wine and drink it by the pool before dinner, much cheaper than at dinner.

The staff there was great. From Mr. Todd, the bellman, to the front desk, to the bar staff including Murray, Fontay and Michael, to the wait staff such as Kumar, Claudia, Alexandria, Antoeneta and Christine, to James making the omelets every morning and the guys down at the beach, all were outstanding and really cared about us and our enjoyment. This is just a few; there were others that also made it so nice. Many of them remembered us from earlier visits and seemed genuinely please to see us again. You don't get that at many of the big corporate hotels.

The food was much better than last year as they now have a great chef who has been there for a number of months. Based on comments from others, the Reefs has already made some positive changes to the meal plans to be less confusing and better communicated to guest. All venues were outstanding food wise. If I had a complaint, it would be that they scheduled 3 weddings into Coconuts over the weekend. This took out 1 of 3 areas to dine and I think they should have offered at least some compensation, as I know we and others we talked to really wanted to go to Coconuts on at least 1 or more of those nights. Others mentioned that it cost are high at the Reefs and while it may be higher than some, we've found that by the time you buy your dinners elsewhere, you spend just as much if not more for your overall stay.

Another nice touch by the Reefs is a Rum Swizzle reception and a Returners Reception. Both were hosted and quite unbelievably served by David Dodwell, Jr., the manager. Again, not something you get at larger hotels. It was very nice to talk to Mr. Dodwell, Sr., Owner of the Reefs, at the Returners party. He has had an amazing career and stories he related to a few of us. Many thanks to him for his openness.

Finally, on our last day we did get to go the beach. Not crowded lots of chairs, tables and umbrellas. The snorkeling right there is wonderful. I saw many different fish and aquatic life, too much to mention, but all of it was great. I think the sand there is as great as that on Horseshoe beach.

So don't believe a word of the detractors, this place is awesome! Going back next year.

Room Tip: We did hear from one couple that the noise from the weddings did get to be a bit much in thier room...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westwood, New Jersey
Level Contributor
110 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed June 10, 2012

Despite much rain (abundant supply of hotel umbrellas) lovely time. Great location with awesome views, spa, beach, and service staff. Due to weddings, room near entrance was loud at 2 am when guest were waiting for cabs, happened twice. Wouldn't stay in a room near Coconuts where receptions are held. Our room while it had a nice setup, beds, deck and a bathroom that was divided with a separate toilet/bath, the bath was very tired and wasnt yet renovated. Restaurants were wonderful. Especially liked Ocean Echo for the varied menu and views. We enjoyed live music after dinner where Murray was always present to make sure his guests were happy. Guest pool great views but much smaller than pool for condo owners, lacked waiter service

Room Tip: Rooms near taxi drop and patio or near Coconuts e When there is a wedding are loud at night
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  • Stayed June 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank CindyLW137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
94 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed June 9, 2012

This hotel seams to have reviews that don't match my experience. The hotel portion of the reefs is a ship wreck. We arrived and were given one of the best rooms on the hotel side they had. It had a beautiful view, but it ended there.
The king bed was 2 beds pushed together.
The place was infested with ants.
The room was tired, warm and it smelled.
They use very cheep cleaning supplies that leave a nasty after smell.
The floors wee sticky from the same.
2 small comp waters with a warning that any waters after these 2 are to be paid for.
The AC was sub standard and the linen was scratchy. The pillows were cheep foam rubber.
For the top dollar they charged we were not at all satisfied.
We were denied room service. It was only offered to the "Club Side"
We were denied use of the nice pool, we were told it was for "Club members only"
This hotel over promised and under delivered on all but the view.
The breakfast we were offered tasted like it was from egg product, cheep baked goods from frozen and low quality. All while un related MUZAK played in the background.
This place is a ship wreck on the reefs. Don't do it

Room Tip: The Hotel portion was real bad. I hope for the owners sake that the "CLUB" was better. St...
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  • Stayed May 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank LongHaul52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheReefs-Management, Manager at The Reefs, responded to this review, June 14, 2012
Dear LongHaul52,

I am very sorry to hear that your vacation experience did not meet your expectations. We take great pride in providing exceptional service and an exceptional vacation to all of our guests. Unfortunately, it seems we fell short in your case.

I have passed along your comments to our department managers in order to investigate some of the issues you describe. It is not representative of a typical experience at The Reefs.

Again, I am sorry that your experience was not what you expected. We will review your comments thoroughly to help ensure that we provide an exceptional experience to all of our future guests.

Sincerely,
David Dodwell Jr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reefs

Property: The Reefs
Address: 56 South Shore Rd., SN 02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Southampton Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Reefs 4*
Number of rooms: 81
Official Description (provided by the hotel):
Widely recognized as the best hotel in Bermuda, this award-winning and intimate hotel offers spectacular ocean views from every room. Perched along limestone cliffs overlooking its own private beach you'll enjoy legendary Bermudian hospitality and gourmet dining at three different restaurants. The Reefs is one place where you will feel perfectly at ease. ... more   less 
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Also Known As:
The Reefs Hotel Southampton
Reefs Hotel Southampton
Reefs Resort Southampton
The Reefs Bermuda/Southampton Parish
Reefs Bermuda

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