We have been here a total of 6 times, we generally go every year around July 4th. This was the first time I left not feeling totally enchanted with the place, I will admit. Upon first glance, it is a beautiful hotel highly perched above the glittering sea, and it does command your attention and to me is the most impressive of all the hotels on the island (though I would think Tucker Point may give it a run for its money) when it opens. The rooms are not what a true luxury hotel room is all about, salmon colored walls, mediocre furniture, average bedding, though my kids thought the beds were super comfortable they have like many hotels changed over to down comforters, and faux down pillows...too lumpy for my taste. The bathrooms are not what I consider a true luxury bathroom, the sink/vanity area is open so if you are changing, there is no privacy as there are no doors, only to the small bathroom with toilet and bathtub/shower...what luxury hotel still has a tropical print shower curtain for Pete's sake?? I mean to me that is a little gross and germ filled, nice clear glass doors are far more appropriate and certainly what a $500 a night room demands.
We had a nice view, and the lobby/shops are all pretty, just starting in my eyes to showing signs of needing a little facelift. The restaurants are pretty good, but $$. Every morning we spent about 140 dollars on breakfast for 5, drinks are up there by the pool, ditto for lunch and both hotel restaurants ran our family about $450+ for dinner. The Waterlot inn is a historic, 330 year old restaurant, very pretty and charming, my husband and kids did not think it was as good as it used to be but I was happy with my meal. The Ocean Club is at the beach perched high on a balcony with spectacular views..its asian fusion and was pretty good, again expensive though and nowhere near the caliber of asian fusion places that we go to here in the tristate area but overall between ambiance and food, it was good.
The service overall was unfortunately lacking, very very slow almost everywhere, however courteous. The wait to be "set up" at the beach was ridiculous, they had one poor guy trying to appease over 20 impatient tourists melting under the brutally hot sun, waiting for chairs/umbrellas. When we finally got settled, it was lunch time and guess what? Another ridiculously long line/wait just to eat. To us they were very ill equipped to deal with the amounts of people in for the holiday weekend. Its a huge hotel and surely they know that they should always have the full capacity in staff to handle these crowds. That part was a true let down.....you felt more like a cattle call than someone paying upwards of 1200.00 a night to be there. The people who work there however are very very friendly and polite....never came across one who wasn't (save for someone at the airport) The brunch/breakfast at the restaurant off the main lobby is pretty and best bet for breakfast. The downstairs place, Wickets was a royal rip off and HORRIBLE service. I ordered two eggs which was $12.00, that didn' t even come with TOAST or bacon, or potatoes...everything was extra $$. Not to mention it wasn't good, how can you mess up on eggs?
Overall I would say we still like the place, the setting is beautiful and the water dreamy. We will however look to try Tuckers Point next July 4th, as we are anxiously awaiting its debut. I have a feeling and I may be wrong that those that want "real luxury" will likely take their business there if it is all they are saying it will be. I think Fairmont is going to have to step it up big time to compete with that high end market because up until now they really haven't had much competition and have been on top for a long time. I am not saying don't' go there, I am saying however, just know what you are getting, it is not on par at all with a Ritz or Four Seasons yet in High Season you are paying those prices......
- Official Description (provided by the hotel):
- The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more less
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- Also Known As:
- The Fairmont Southampton Hotel Southampton
- Fairmont Southampton Bermuda/Southampton Parish
- Southampton Princess Bermuda
- Southampton Fairmont