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“Another Glorious Bermuda Adventure”

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Fairmont Southampton
Certificate of Excellence
Reviewed June 13, 2008

We stayed at the Southampton Fairmont from June 3-8, 2008 for our 20th anniversary. This is our 11th time to Bermuda and our 8th time at this property ( formerly the Southampton Princess). We were treated to chocolate strawberries, champagne and fresh fruit awaiting us in our room as a recognition of our anniversary. This property is breath-taking and impeccably clean.
We requested a harbor-view room on or above the fourth floor and were given exactly what we requested. We also found it quite easy to book all of our dinner reservations online at the hotel restaurants prior to our departure at home.
RESTAURANTS
We ate at the Bacci ( Italian) , Waterlot (Steak), Ocean Club (Thai), Wickets (Informal variety of menu items) and the beach snack bar, Cabana. A full breakfast buffet was served daily in Windows. The food is incredible and do be prepared for the high prices, unless you have purchased a Dine-Around Plan or the Discovery package ( which we did) that includes breakfast and $100 per person, per night resort credit which can be applied to meals or other items ( stores, the Spa) purchased at the hotel. At every restaurant we attended throughout our trip, the host or hostess greeted us by name and wished us a Happy Anniversary ( nice touch, we thought).
BEACH
The beach remains wonderful with sufficient lounge chairs for all. There are many thatched umbrellas for shade and if you aren't lucky enough to get chairs under one of them, the hard-working staff will put a beach umbrella over any beach chair you choose. The Cabana restaurant has wonderful food. Definitely get the tuna wrap. YUM!
STAFF
We found the staff to be even more friendly than we remembered, always smiling and willing to help in any way they can. Prompt responses to requests were made.
A CAUTION
Do review your bill carefully. We found that errors were not uncommon as we heard from other guests as well as tripadvisor reviewers. On our bill, breakfast was erroneously charged. However, the matter was handled promptly and without any problem. We found it was easier to review our bill at the end of the second day and have the problem corrected then, instead of waiting until check-out time. There were no errors on the day we checked out. Do note that if you are on the Discovery package, the credit is not taken off of the bill until you are ready to check out and the final bill is printed.
All in all, between the beauty of this wonderful country and the friendliness of the Fairmont staff, I do not believe that you will be disappointed if you choose to vacation in Bermuda and stay at the Fairmont.
If anyone would like further information about this hotel or Bermuda, in general, please feel free to email me at tpm430@aol.com.
Happy Travels!

  • Stayed: June 2008, traveled as a couple
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1  Thank Mooselover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,791 - 3,797 of 4,092 reviews

Reviewed June 11, 2008

We stayed at the Fairmont from May 2nd-May 11th. I have to say we were fairly disappointed. The hotel was only ok in our opinion. If you are planning to go and want nice hotel, do not stay here. This hotel is average and for the money you will spend you can do much better. Without going into too much detail, here are the main points. Feel free to ask me any questions.

PROS
---It was in a nice location central location.
---The hotel beach was very nice and you could easily walk to horseshoe bay next door.
---The spa was very nice.
---The provide a free shuttle that will take you to the bus stop to go into Hamilton.
---Room was spacious with a nice balcony.
---Provided a separate pot to make tea than coffee in your room.

CONS
----The hotel was smelly in areas.. like mold.
----When we checked in we had stained sheets on the bed.
----We were served expired butter with room service.
----The concierge and front desk lacked competancy.
--- The food was poor and not very good at all.

While in Bermuda, we did everything from Hamilton to Dockyards and St. George. We saw the entire island.
We even took a walk along the southern shoreline from Horsehoe bay all the way to Astwood park and it was gorgeous!!
We went to Gibbs lighthouse. We even went to the aquarium on a rainy day.

Please feel free to write to ask me any questions re: seeing the sites and the area.

Last comment.. If you are truly looking to stay at the nicest property in Bermuda on the beach, Stay at Mandarin Oriental Elbow Beach. We spent the day on Elbow beach which was just gorgeous. It definately is the location you want to be in if you are beach people.

We arranged for dinner on the beach there through the Mandarin Oriental Elbow Beach hotel and they did a fabulous job. Mickeys was the name of the restaurant. Very romantic set up they did for us! The food was the best we had on the island. We were the only table on the beach and it was worth every penny.

The food was good, the hotel was nice and if we return to Bermuda, we would definately stay at Elbow Beach.

Fairmont just didn't do it for us.. they really need to get their act together.

  • Stayed: May 2008, traveled on business
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1  Thank Sunryz710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2008

We just returned today from a four night stay over Memorial Day weekend. There were 11 of us in 5 rooms. Check-in was an ordeal. Despite the fact that we arrived at the hotel at around 11:30 a.m. the last of our rooms was not ready until 8:00 pm. that evening. Our rooms though were nice, but not exceptionally luxurious for the price. Amenities in the rooms were standard and the tv set was a small 1980 vintage. No reason for a hotel of this class not to have flat screen plasma tv. Housekeeping service was lightning fast in the morning.
Our room faced the west which made for exquisite sunsets, but also lots of noise at night emanating from the Cellar nightclub which went to about 2:00 a.m. The hotel staff is very pleasant and reserved. We ate every morning at Wickets as breakfast was included with our room price though we did not find out about that until our third morning there. The buffet breakfast was good, but not great. Would have liked to see some more upscale buffet items like smoked salmon or other fish. The food at the pool and beach was good and reasonably priced. Drinks at the main bar, Jasmine, were exorbitantly priced. A straight up Tanqueray martini was $17.55. But they were large and well-made. We ate last night at Bocce, the hotel's Italian restaurant. Food and service were very good. I had a cappelini with lobster that was delicious. I found that every meal we had in Bermuda ,in and out of the hotel. was very good, both in food quality and preparation as well as service. We also had dinner at Lido at Elbow Beach and liked it there a lot.
The beach at the hotel is also great. Plenty of chairs and shade. A short trolley ride or a bracing walk for a little exercise. Nice sand and pretty offshore rocks. The pool is too small for a hotel this size and was always overcrowded and never any chairs available. Needs to be redone. The hotel also was packed. There was an IBM convention and it, to me, took away the elegance one would expect at a Fairmont. I'd opt for a smaller hotel next time there. Big herds of corporate types with name tags all over the place.
Check out was a nightmare. We were charged for other people's food and beverage, plus we were charged for breakfasts although they were included in our room price. It finally got straightened out but we spent about 3 hrs. over our last two days on this with the managers. All in all, we had a nice stay and were sorry to leave. Bermuda is a wonderful place to visit, very classy and proper. The mgt. of this hotel needs to focus more on details and not just cater to huge impersonal conventions for it to truly be a 5 star resort.

  • Stayed: May 2008, traveled with family
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4  Thank Equity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2008

We've just come back from a four day stay at the Fairmont Southampton Bermuda where my husband 's company put us ( and other colleagues) up as part of an award/incentive holiday.

Although, we stayed at the Fairmont, the company took care of all our travel, entertainment, transfers etc so cannot really comment on what happens when you book directly with the hotel. However I thought I'd put down some of our tips/ experiences...

Location: The Fairmont is wonderfully located - on top of a hill overlooking the sea and near one of the most beautiful beaches of the island called Horseshoe bay. The hotel has its own private beach - regular shuttles run between the hotel and the beach - takes about 2 minutes. If you are willing to give up the complimentary towels and beach chairs - walk across to the other side of the road ( past the tennis courts and car park) and the main horseshoe bay beach is even more spectacular.

There are regular ferry services to Hamilton and the hotel has taxis waiting to take you into town should you want to go there by road. Unlike other places, there are no self drive car rentals in Bermuda but if you are prepared to risk it, then there are scooter rentals you can avail of... You do not need a license for this which is the worrying part!!!!

Accomodation and Services: The rooms are very spacious although you need to ask for a room with a view .... There are some rooms which overlook the roof of the indoor the swiming pool which are a no no.....However the rooms can be noisy... We had a room which was part of an interconnecting suite and although the door was locked, we could hear the alarm clock going off in the morning, telephone conversations and even the shower !!!! Considering the room rate is close to $600 a night, this is not acceptable....
Service is brilliant at the hotel - staff are friendly and helpful, room service or service at the restaurants are quick and effiecient and there are some good shops in the hotel. I was suprised to find prices in the hotel shops at par or sometimes even less than the same shop in town. Breakfast is extensive but impersonal - typical five star extensive spread which you would get at any upmarket resort.. The Jasmine lounge serves excellent afternoon tea and the night club is good but expensive with beer costing upwards of $10 a bottle. We did not dine at any of the restaurants part from attending a formal dinner at the ballroom and having buffet lunch both of which served excellent food.
We used the spa - the facial and massage were very relaxing so served their purpose. Both swimming pools were very small given the size of the hotel but with beaches like those who wants a swimming pool.
I would agree with one of the earlier reviews about conferences.. We are with a big group so almost took over the hotel and received very very good service. So if you do happen to book on your own, please make sure that there are no big conferences happening at the same time as you will get raw deal. I did feel sorry for the rest of the guests who were not part of our group as they were almost treated as second class citizens.... and if anyone was honeymooning whilst we were there, I feel even sorrier...
All in all a fantastic location for a relaxing holiday .....As for dining out, would recommend the Lido for sea food.

Stayed: May 2008
3  Thank Mandira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2008

Our family of five stayed at the Fairmont Southampton in August of 2006. Following our family’s experience, here are the pros, and not inconsiderable cons that I’d like to share (and by the way, we’re Fairmont President’s Club members and I wrote to Fairmont to let them know all of these things directly afterwards):

The Pros:

- The Southampton has, in our view, the nicest beach on the island. It’s private for guests of the Fairmont Southampton and Hamilton hotels. It sits nestled in a curve of the shoreline with a couple of large rock formations offshore, which helps to reduce the wind and to take the strength of the surf down a peg or two. You’ll appreciate this if you’ve ever had the experience of getting sand whipped in your face, or worrying about children getting knocked over on some of the island’s larger, more open beaches.

- While the beach is a bit of a walk down the hill from the hotel itself, the hotel runs frequent shuttle trolleys back and forth. This was only a problem on one afternoon when a wicked thunderstorm broke out, and the entire beach full of guests made a dash to return to the hotel – there weren’t enough trolleys and most of the guests were pretty aggravated at having to wait under a narrow awning for a lift.

- There is fun snorkeling right along the beach. Renting snorkel gear is very expensive, so consider doing what we did: We bought gear and net carrying bags for each member of the family before leaving New York, tossed it all into its own suitcase, and took it with us. It ended up being much cheaper (When we were there the rental rates were something like $13/hour (+?) per person. If a family of five wants to snorkel every day, it can really add up).

- If you stay on the Gold floor of the hotel, the complimentary breakfast, afternoon hors d’oeuvres, and honor bar are pleasant and convenient. As well, the Gold floor keeps you away from the fray (see comments under “cons,” below). While Gold rooms are more expensive, it can be a wash once you consider that breakfast in Bermuda can easily be $20+ per person per day.
- We had two connecting rooms on the 6th floor, and both were spacious, recently updated, and very clean (as were the bathrooms).

- Best pina colada on the island, with Gosling's Black Seal rum.

- Great spa

- Great golf course


The Cons:

- The Southampton seems to be making money these days by booking sales and business conventions into the hotel, even during peak summer holiday periods. While this may be good for revenues, it’s bad for people like us who want the increasingly hard to find, fun but civilized vacation experience – one of the very reasons why people have always loved Bermuda. Years ago my husband and I had been at this hotel as a couple and remembered it as a “cut above” kind of place (pre-Fairmont, when it was the “Southampton Princess”). But on this last visit, we were plagued on two separate nights by noise from drunken business revelers in the pool at 1:00 a.m. (we had to call security repeatedly on both nights), adults shouting back and forth on the beach (convivially, but still annoying), cigar smoking and butts on the beach, party trash that was still uncleared from the night before on public pathways in the morning (empty wineglasses, broken wineglasses, cigar and cigarette butts, empty pizza box, used napkins, etc.) and general loudness. If the hotel insists on welcoming large groups that are going to play hard – as every group of conventioneers does - it should hire enough staff to do reconnaissance and to clean up in the dawn hours, before paying guests on holiday have to come out and look at the aftermath.

- On one of the evenings, there was a concert on the beach, NOT for guests, but sponsored by some group or company. As a result, during the day of set up, guests and their chairs were relegated to a narrowed section of beach, making us feel a bit like stacked up Lincoln logs.

- Some of the guests were openly bragging on the beach about sneaking into the complimentary Gold breakfast and afternoon hors d’oeuvres, which helps to explain why the Gold floor lounge was so noisy and crowded on a couple of the days that we were there. This may have been fun for them to do, but for us to hear and experience this, as paying Gold guests, was vexing. Southampton should figure out a way to gently and unobtrusively monitor this.

- With the exception of The Newport Room, property restaurants are simply okay, not great. Strangely, the one that overlooks the beach - possibly the most gorgeous location on the island - has mediocre-at-best dining. This is a real missed opportunity for Fairmont.

- In Bermuda in general, there has been a relaxing of standards of dress. This is just a sign of the times, I suppose, and both hotels and restaurants seem to feel that they can’t make money as much nowadays if they attempt to require people to dress nicely and respectfully of others. Indeed, notwithstanding the Fairmont’s own requests (i.e., proper attire in the lobby) there is virtually no ability to enforce anything. But you know what? If we’re paying Fairmont level money for a Fairmont level experience, we really don’t want to have to look at other guests, bare chested and slathered with sticky sunscreen and sweat, flopped and reclining on the lobby sofas. Call me snobby, but that’s not what we look for in a Fairmont experience, and it’s certainly not why we’ve always liked Bermuda. So between this trend, and the sales convention trend, we’re afraid that we’ll be skittish of staying at the Southampton again.

We’re big Fairmont fans, but the Southampton property has some fixing to do.

  • Stayed: August 2006, traveled with family
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3  Thank swnewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2008

My wife and I came to the Fairmont through my company's corporate incentive award plan. The company received a group rate which got us into standard rooms, I asked for an upgrade and was willing to pay a modest supplement to get a room high up with a harbor view. The room was great. The view from the balconey was well worth the extra cost. We had a meal plan and tried all the open restaurants. One was closed. All the restaurants were good. But our first visit to the Waterlot restaurant was only okay. I would recommend ignoring the waiter's suggestions. I think they must have been told to push slow sellers. Some of the dishes were great, but the suggested ones were disappointing. On our second visit we knew what to order, and we all had excellent meals. Hint: Stick to the New York Strip, avoid the ribeyes. We saw Barbara Walters there the second night. The best restaurant we tried was the one at the beach.
The staff was terrific. Friendly, very friendly! Helpful too. The trolleys to the beach or the Waterlot were always there whenever we needed them. Never a long wait at all. Pool area was very nice. Super service for drinks there too. Loved the Dark 'n Stormys.
One problem was a mixup on our room charges. Some of the meals on the meal plan ended up on our room charge. I thought it was resolved before we left, but found it added to my credit card bill when I received my statement. It took many calls to the person in charge without resolution. Finally I called the general manager and the billing did get resolved. Too bad, but I will forgive this problem, and if I go back to Bermuda, I wouldn't let it stop me from returning to the Fairmont Southampton.

  • Stayed: March 2008, traveled on business
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Thank Limulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2008

I was amazed to see another person who had EXACTLY the same experience we did as far as this hotel overbooking. The hotel did the VERY SAME thing, telling us they were overbooked, making us wait around in the lobby, and then putting us in a suite for one night and then telling us we had to get out the next day because they had VIP's coming in. I guess I am not considered a VIP at $900 per night? Staff worked hard to get the situation corrected, and my travel agent stayed in touch with me and the hotel throughout the weekend making sure everything was resolved to our satisfaction. Starting off a vacation on the wrong foot can put a dark cloud on the rest of the stay, but once we got settled in, we enjoyed Bermuda. There was a large convention group in the hotel at the time we were there, which made it difficult getting the trolley to the beach and a few other things that large groups tend to bring to the party.

Stayed: April 2008
1  Thank doodlenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Southampton

Address: 101 South Shore Road, SN 02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Southampton Parish
Price Range: $247 - $721 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Southampton 4.5*
Number of rooms: 593
Official Description (provided by the hotel):
The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more   less 
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Also Known As:
The Fairmont Southampton Hotel Southampton
Fairmont Southampton Bermuda/Southampton Parish
Southampton Princess Bermuda
Southampton Fairmont

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