The first night we were there, we ate at Jasmine's, a restaurant at the hotel. We waited 45 minutes for the food, and another half hour for our food to be picked up when finished. Not once was our water re-filled. Was near impossible to get service from the restaurant. Horrible service, and it was what we experienced throughout our stay. We paid $45 a night (in addition to our room rate) for gratuities for housekeeping and the bellmen. Not once did any bellmen assist us with any luggage or strollers, as we were traveling with 2 children under the age of 2. No turndown service. We found out on our 2nd day that the outdoor pool was closed (the one that is more family friendly, much bigger then the indoor pool and with a slide). - Never was this mentioned while making our reservation. Our room was nice and spacious. Bed was great! We also enjoyed the Bermuda breakfast on Sunday, great selection. The property is amazing, with beautiful views, but the lack of service will prevent us from coming back. We wrote the manager, and even then could not come to a resolution. They obviously are not focused on customer service, and that's unfortunate because it is an awesome property!
- Official Description (provided by the hotel):
- The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more less
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- Also Known As:
- The Fairmont Southampton Hotel Southampton
- Fairmont Southampton Bermuda/Southampton Parish
- Southampton Princess Bermuda
- Southampton Fairmont