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“Personalized first class service”
Review of Royal Palms Hotel

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Royal Palms Hotel
Ranked #1 of 3 Hotels in Hamilton
Certificate of Excellence
Reviewed August 23, 2013

When Marley from the Kingston House on the island wasn't able to accommodate an additional night stay, she recommended the Royal Palm (and even helped get a great rate!) I was greeted by name with a huge smile at the front door - it was almost as if they knew I was coming at that exact moment. I was given a tour of the grounds, told about the perks, and escorted to my room by the front desk clerk, an appreciated fringe benefit left behind by a lot of hotels back on the mainland. The room was gorgeous and spacious, with a kitchenette, large bathroom and private deck. It felt like the room was new and recently painted, and the clean crisp linens, fresh flowers and turn down service completed the feeling of elegance. A quick dip in the pool helped curb the heat at bit; the honor bar a bit more. I didn't have a chance to dine at Ascots, but heard that it is one of the best on the island and look forward to taking advantage the next visit. The typical British breakfast of scones and fruits, and the nightly wine service that I assume came from the same team, definitely encouraged me to return.

  • Stayed: August 2013, traveled solo
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2  Thank Travis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded August 31, 2013

Dear Travis C,

Thank you for your lovely review. We're so glad you appreciated our spacious suites and the freshly picked flowers right from our garden. We hope you will return for a much longer trip next time which will also allow you to enjoy the Ascots and Just 24 restaurants.

Kind regards,
Theresa

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536 - 542 of 844 reviews

Reviewed August 20, 2013

My wife and I made our first trip to Bermuda recently and stayed at the Royal Palms. We can't say enough good things about the place. Our room was attractive and very comfortable; the hotel and its grounds are beautiful; and the service was extraordinary -- thoughtful, helpful, but not at all pushy. We'll definitely be back.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with this hotel
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded August 22, 2013

Dear John S,

Thank you so much for your review. We're so glad you chose to stay with us on your first trip to Bermuda and weren't disappointed. We are very proud of our staff who do an awesome job each day.
We look forward to seeing you again!

Kind regards,
Theresa Harney-Zuill

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Reviewed August 20, 2013

My husband surprised me with a trip to Bermuda. It was amazing! He picked the best hotel – The Royal Palms. At first, he confessed to being nervous about his pick for hotel – but when we arrived, we were pleasantly surprised at the beautiful hotel! Staff was pleasant, courteous, and most of all – hospitable. We loved the ‘bed-&-breakfast’ feel the hotel has… We have stayed in lavish resorts before - that do not allow for the cozy feel; but the warm intimate feeling the Royal Palms has to offer made us feel right at home! We will stay at the Royal Palms again when we return to Bermuda.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with this hotel
1  Thank melendezyesenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded August 22, 2013

Dear melendezyesenia,

What an awesome birthday gift to receive a trip to Bermuda! We're so pleased you enjoyed the charm and intimate feel of our boutique hotel.
Thank you so much for your review, and we look forward to seeing you again.

Kind regards,
Theresa Harney-Zuill

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Reviewed August 17, 2013

My husband and I left the US for a well needed vacation in Bermuda. Frankly, we did not know what to expect. We became head over heels in love with Bermuda, and I have to give credit to the Royal Palms Hotel which is where we stayed. We were warmly welcomed, which was a wonderful start to our week long vacation there. They simply could not do enough for us. One evening as we were dining at Ascots, the hotel's incredible on site restaurant, a waiter noticed that my husband hadn't finished his salad, actually hadn't eaten much of it at all. He so very politely asked what was wrong, and after my husband's reply, he more than once emphasized that they would be more than happy to prepare a dish more suitable to someone with dietary restrictions. The waiter even went so far as to remove the item from our dinner tab. We never expected such treatment! The food must be mentioned as well. Anyone who loves seafood must try the Salmon Wellington! Their desserts were top shelf too like the Citron Gateau.
The staff at the front desk of the hotel gave us great advice when we asked and were always quick to call us a cab as needed. The morning breakfast always started with a smile by all staff.
I cannot say enough wonderful things about The Royal Palms, but this I will say........we'll be back.

  • Stayed: July 2013, traveled as a couple
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3  Thank Debra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded August 22, 2013

Dear Debra T,
Thank you so much for your review. We're so pleased you enjoyed Bermuda and especially Royal Palms.
On your next visit, you must try the chilled banana soup made with bananas right from our garden.

Kind regards,
Theresa Harney-Zuill

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Reviewed August 15, 2013

My husband and I stayed here for 5 nights to celebrate an anniversary and we truly had our best vacation ever. The rooms are lovely, with all the amenities one could need. The staff is outstanding, so very helpful and thoughtful. Breakfast was lovely and served in a wonderful open room on the first floor so you can enjoy the gardens. Its about a 10 minute walk into Hamilton and all the restaurants and sights. Tho their restaurant is also delicious - have the fish chowder. A perfect place on a beautiful island! We will be back.

Room Tip: They have rooms located close to the pool as well as some in a separate building on the grounds.
See more room tips
  • Stayed: August 2013, traveled as a couple
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1  Thank girasole813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded August 22, 2013

Dear girasole813,

We're so pleased you chose Royal Palms to celebrate your anniversary and experience your best vacation to date! Thank you for your review, and we hope to see you on your next trip to Bermuda.

Kind regards,
Theresa Harney-Zuill

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Reviewed August 10, 2013

My husband and I spent our 12-year anniversary at the Royal Palms. The place is so wonderful in so many ways. The staff is so friendly and helpful--you almost feel as if you are staying at a friend's house while still getting top-notch service. The grounds are beautifully kept and it is in a nice quiet location just a 10 min walk from Hamilton. My husband and I really enjoyed swinging on the porch swing at night, looking at the stars and listening to tree frogs. The continental breakfast was very nice with a decent selection. The rooms were spotless and any issues we had were addressed right away. They gave us a beautiful bottle of wine as a parting gift for our anniversary which I thought was just so nice. We have stayed at many 5-star hotels and never received such hospitality and service. Thank you, Royal Palms, for such a lovely stay.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with this hotel
5  Thank beckerelrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded August 13, 2013

Dear beckerelm,

We're so pleased you chose to spend your anniversary with us and enjoyed the complimentary bottle of wine. We are proud of our long serving staff that enable us to provide the best in service. We all look forward to welcoming you again.

Kind regards,
Theresa Harney-Zuill

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Reviewed August 5, 2013

My wife and I snuck away from our teenage son for a long weekend and decided to visit Bermuda for the first time in years. As we are comfortable on scooters and planned to eat our dinners in Hamilton we decided to try The Royal Palms, and were more than pleasantly surprised! From our arrival the staff, especially Mayra at the front desk, were welcoming and attentive. The room was lovely and the air conditioning was already on upon our arrival. The staff in the bar and at Ascots were wonderful each evening. John and the breakfast staff were also fantastic. We have had the good fortune to stay at some of the world's finest properties, and many of them could learn a thing or two about quality service from The Royal Palms, Bravo! We will be back again.

  • Stayed: August 2013, traveled as a couple
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5  Thank JFKinUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded August 13, 2013

Dear JFKinUSA,

Thank you so much for your lovely review we really appreciate your kind words. Thank you for choosing to stay with us, and we hope to see you on your return visit to the island.

Kind regards,
Theresa Harney-Zuill

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palms Hotel

Address: 24 Rosemont Ave, Hamilton HM 06, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Pembroke Parish > Hamilton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Hamilton
Price Range: $306 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Palms Hotel 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
The elegant Royal Palms Hotel, situated on a tree-lined lane near Hamilton, offers the best of Bermudian hospitality. This quintessential boutique hotel boasts a blend of Colonial and Bermudian architecture in a tranquil garden setting with coral-coloured walls, white shutters and a colonial wraparound porch with comfortable chairs for relaxing.You are graciously welcomed to one of two pink, 19th century manor houses, which are nestled in lush gardens where you may enjoy the sun from lawn chairs or take a dip in the secluded pool. Each of our 32 non smoking rooms is unique, with the same attention to detail extended to each one.Our friendly and professional staff take pleasure in providing personal service from restaurant reservations, to planning your day, to introductions at Bermuda’s world class golf courses. Just ten minutes from the nearest beach, Royal Palms is the perfect central location to access any island spot! Royal Palms is also home to one of the islands best fine dining restaurants, Ascots. There is also the more casual dining option of Just 24 serving dinner on Ascots enclosed patio in a lovely garden setting. ... more   less 
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Also Known As:
Royal Palms Hamilton
Hotel Royal Palms
Royal Palms Hotel Bermuda/Hamilton

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