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Royal Palms Hotel
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Reviews (881)
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626 - 631 of 881 reviews
Reviewed January 28, 2013

This hotel is simply amazing. Our room was huge with nice high ceilings. It includes a mini-kitchen, sitting area and a very large bathroom. Everything is immaculate and housekeeping does a wonderful job each day. The grounds are very beautiful and inviting. The best part are the staff. Every single person we met was extremely friendly and helpful. They went out of the way to ensure our stay was pleasant. The included breakfast is quite expansive so there always something of interest each day. The free wine hour each night includes quality wines. The location is easy walking distance to the heart of Hamilton so there is ready access to stores, bars and restaurants. Do make a point of visiting the hotel bar and Ascots which are both excellent. We definitely want to return.

  • Stayed: January 2013, traveled as a couple
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3  Thank FuzzyBeaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded January 30, 2013

Dear FuzzyBeaver,
Thank you so much for your lovely review! We're so glad you appreciated everything Royal Palms has to offer. We are very proud of our staff who do an awesome job every day. We will be looking forward to your return visit.

Kind regards,
Theresa Harney-Zuill

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

I am (almost) local, having lived in Bermuda for 13 years. This is my first choice for family and clients. The hotel restaurant, Ascots, is wonderful. Quiet garden setting, easy walk to town and public transport links - bus and ferry. Very helpful and long serving staff. i recommend it unreservedly.

  • Stayed: December 2012, traveled with family
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2  Thank Queenie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded January 23, 2013

Dear Queenie S,
Thank you so much for your review! We're glad you enjoyed the convenience of our location in regards to the city and public transportation. We are very proud of our staff, some having been with us for over 15 years! We really appreciate you recommending us to family and friends, and look forward to welcoming you back very soon!
Kind regards,
Theresa Harney-Zuill

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Reviewed December 29, 2012

We weren't looking for a big box hotel for our brief stay in Hamilton just after Christmas 2012. The Royal Palm met our requirements (smaller, personal, boutique) and exceeded our expectations. Susan and her staff were johnny on the spot, supplying smiles, service and information. RP was the first hotel on the island to supply their guests with free wi-fi, thanks to Susan's techno husband. Our room (102 Rose) even had an ethernet jack for faster wired internet. Their bountiful breakfast could keep you 'til dinner, and the restaurant, Ascot, was something not to be missed. The high prices for everything on the island ($8/head lettuce, $10/gal gas) were because everything must be flown or shipped in. We'd recommend it with no reservations (no pun intended). The in room coffee prep stopped after our first night. An oversight?

  • Stayed: December 2012, traveled with family
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3  Thank rachelrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded January 3, 2013

Dear Rachelrider,

We're very happy to hear we exceeded your families expectations during your stay with us. A definite oversight with regards to your coffee replenishment so I do apologize.

We appreciate your lovely review and look forward to welcoming you back.

Regards,
Theresa Harney-zuill

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Reviewed December 20, 2012

I have had dinner numerous times in Ascot’s, the restaurant connected to the Royal Palms, but I had never stayed at the hotel before this visit to Bermuda. I think it is my new favorite place. The property is made up of two adjacent mansions built in the early 1900’s, set in beautiful gardens on a quiet side street removed from the hustle and bustle of Hamilton. It has the feel of a high end Bed and Breakfast but has all the amenities of a modern hotel. There are lots of old family antique pieces scattered the common areas, mixed with a large collection of vibrant oil paintings by local artists that combine to create an elegant, comfortable feel rather than the visiting grandma experience. The rooms upstairs are large, well furnished with high quality pieces, very comfortable beds and have large, modern bath facilities. I had a great night’s sleep.
The staff are all extremely pleasant and helpful and are more than willing to stop what they are doing to help, answer questions or just chat about the Island. They are all proud of their hotel and it shows.
The location is only a little removed from Hamilton, an easy 10 minute walk if you are not uncomfortable with the lack of sidewalks part of the way. Given the twisting, narrow nature of the road I would recommend a cab home if you have been out late.
This is the perfect place for a business person who is tired of corporate hotels, as well as for the couple where she likes bed-and- breakfast and he likes the freedom of a hotel. I highly recommend it.

Room Tip: Ask for a room in the main house, or the Somerset suite if you are in for long stay
  • Stayed: December 2012, traveled on business
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4  Thank Carldaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royalbermuda, Manager at Royal Palms Hotel, responded to this reviewResponded December 24, 2012

Dear Carldaddy,

We are so pleased you appreciated the charm of our hotel and the experience that comes along with it. We are very proud of our staff who take great pride in what they do every day!

Thank you so much for taking the time to write such a lovely review of our property. On your return to your 'new favourite place' please ensure we show you the route into Hamilton that includes a sidewalk.

Kind regards,
Theresa Harney-Zuill

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Reviewed December 18, 2012

If I had written this review at the start of our 2 weeks recent stay there I would not have given it a very good review as our initial reaction was that it did not live up to the standard that we were expecting based on the reviews that we had read before booking it.
We changed rooms after 2 days, and actually downgraded! We had booked a 1 bedroom suite but the outside sitting area was too near the road and we found it quite noisy. The open plan suite was much nicer. It was on the opposite side of the hotel and the large area of the room was, we found, much nicer.
The staff at the hotel were very nice, especially Vera and her husband John, who both seemed to be "Jack of all trades", We did not see much of the owners but the girls on reception and Johnny who did breakfast were all very friendly.
The hotel does need some upgrading, but then talking to other people that we met during our holiday, this seems to be rather common in Bermuda. The bathrooms in particular were in need of refurbishment, and the furnishings were rather dated.
This is not an east review to write because by the end of our 2 week stay, it really did feel like home and we enjoyed our stay both at the hotel and the island.
But Bermuda is expensive and tourism has declined so it is unlikely that hoteliers will be spending money until something changes.

Room Tip: We did not see the rooms in the main building,but ask for a room away from the road if you are choosing from one in the very lovely gardens..
  • Stayed: November 2012, traveled as a couple
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2  Thank thedearmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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