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“Maybe There's Another Hotel by the Same Name”
Review of Rosedon Hotel

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Rosedon Hotel
Ranked #2 of 3 Hotels in Hamilton
Certificate of Excellence
GreenLeadersSilver level
Boston, Massachusetts
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Maybe There's Another Hotel by the Same Name”
Reviewed July 29, 2013

We selected the Rosedon based exclusively on TripAdvisor reviews. We were very disappointed. Here examples help: No pool towels and wet cushions and when you trek to the front desk to bring it to their attention nothing happens. The balconies are at best "semi-private" but certainly not private. They're like the outdoor galleries of a 1950s Holiday Inn. The WiFi is free and very slow. The bathroom is tiny. The "tub-shower" is a "shower-shower" with weak water pressure. There's no taxi stand and they have a deal with an expensive (but nice) car service. There're no fitness facilities. There is no restaurant. The steps to and around the back are slippery when wet and too irregular in height to meet a US building code. Offsetting these disappointments: the breakfast is "full," albeit very limited selection, and some of the furniture is very nice.

It's far from cheap. For instance, my required gratuity was over $50 per night for which I got the room cleaned, the sheets changed (but not turned down in the evening), two mints each night and two breakfasts delivered each morning.

We'll try someplace else next time. After relating my experience, I got two personal recommendations from friends.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LuxuryTraveler751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, September 11, 2013
How disappointing to learn that after such glowing reviews on Tripadvisor and your decision to stay with us, your visit was unsatisfactory.

Please accept my sincere apologies for the service issues you experienced while here. This is not customary for our establishment. Please contact me directly to address your $50 per night gratuitiy charge. We bill 10% of room rate for gratuity and we have no rooms that would have resulted in that amount.

Thank you for your review, which will be used to improve our services and offerings as we continue to strive to give all our guests a special, uniquely Bermudian experience.

Yours sincerely,
Muriel Richardson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Geneva, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 26, 2013

My husband and I stayed at the Rosedon for 8 nights and it was an absolutely fabulous experience. From the time we arrived we were made to feel like family. Jerald and Dejuan were the first staff to greet us, both with their infectious smiles and vibrant personalities. In fact, every staff member we had contact with was welcoming and went out of their way to be helpful. Due to the attentiveness of the staff we wanted for nothing. Our room was well kept and comfortable and having the small refrigerator was a nice convenience. The hotel provided a daily breakfast that was not only delicious but also filling which was included in the room rate. We ate breakfast on the porch of the main house which was such a lovely and relaxing setting but if you wanted you could have your breakfast served in your room or on your balcony. The grounds are beautiful with lush gardens and a beautiful pool. The hotel is also conveniently located to the downtown area which is only a short walk away. The hotel has an honor bar and Clarablell's pantry where you could purchase a good variety of beverages and snacks. However, there is a small market a short walk away where you could get additional snacks and beverages. We would recommend walking, using public transportation, or taking a taxi as the scooters are dangerous because of inexperienced riders and riders not used to driving on the left side of the road. The Rosedon is a place that still embraces English traditions such as high tea and has managed to keep a sophisticated charm about it. The serenity we experienced staying here has us already planning our return. We can't imagine staying anywhere else other than the Rosedon and look forward to our next stay.

Room Tip: Room 51 is next to the kitchen area and can be noisy during morning breakfast preparation.
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Medic0690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, August 12, 2013
Thank you for this fantastic review. We are thrilled to learn that you had such a wonderful time with us. I will be sure to share your positive comments with Gerald, DeJuan and the entire team.We realise the staff are a key ingredient in the success of the Hotel.That is why we named our Honor Pantry after our Breakfast chef, Clarabell, one of our longest serving employees (45years).

We can't wait to welcome you back.

Kind Regards,
Muriel Richardson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayland, Massachusetts, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 19, 2013

My wife and I stayed here for our honeymoon and it was fantastic. You will see plenty of other reviews that tell you about the included breakfast and the hotel itself. Amazing!

What we usually did was have a nice full breakfast on the front porch (which comes with your stay). Then we went off to the beach or town. We tried to have a light or no lunch then come back to the hotel for the tea and sandwiches at 4:00. They always had a nice variety of sandwiches and desserts. Then we would go out at night for a nice dinner. You are easily within walking distance to many restaurants but they are expensive. But if you are really only paying for one meal a day its reasonable.

To get around I would say to NOT get a moped. They are dangerous and unless you are used to driving on the left it will be intimidating. We opted for a 4 day transit pass you get just a few blocks from the hotel. We could take any bus or ferry and they run all the time and are air conditioned. The hotel will drive you to the beach but they only go at a few times. The buses run all day and were easy to use.

We preferred being right in Hamilton as the hotel is so close to the center of town we only needed to use a taxi once when we tried a restaurant further away.And since you are right across from the large Princess resort we would walk across the street to have a drink on their lavish settings.The best of all worlds.

The staff are all very helpful as all the people in Bermuda seem to be. A great place to relax.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Jeffrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, August 6, 2013
Thank you for this positive review. We are thrilled that you choose to spend your honeymoon with us.What a great start to a whole new life.
Your routine of a full breakfast and tea every day was smart as it sure cuts the costs of meals. Our location really does lend itself to exploring all of Bermuda.
We sure hope you return for anniversaries Congratulatons and Best Wishes.

Kind Regards,
Muriel Richardson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 15, 2013

The Rosedon is a very beautiful little hotel and has an incredibly helpful, friendly,and courteous staff. The rooms are large and immaculate with amenities such as a flat screen TV,refrigerator,coffee-maker, spa quality toiletries,locking safe, bath robes and slippers, and complimentary bottled water and cookies upon arrival. Beach towels are provided in the office and a twice daily complimentary shuttle takes guests to Elbow Beach. It's an easy walk to the ferry dock and downtown Hamilton. The Hamilton Princess with its famous no-cover Friday happy hour is just across the street.
A full breakfast is personally served to you at whatever location in the hotel you chose-in your room, by the pool, or on the lovely front porch. Afternoon tea is served daily at 4:00 and a Rum Swizzle party complete with complementary appetizers and live music takes place every Tuesday.
When we were there in July 2013, a dine-around plan was offered at four premier Hamilton restaurants and featured a $45.00 prix fixe menu at three of the restaurants and a $27 prix fixe menu at the other one. We took advantage of this and had an outstanding dinner at the Little Venice restaurant for considerably less than what we would have paid otherwise.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank primadonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, August 5, 2013
Thank you for this wonderful review! Great to see that you appreciated the many offerings we have here. Pleased to learn that you were able to enjoy a good meal at a famous local restaurant as a result of our special arrangement with them.
We continue to look for ways to enhance the guest experience.
We hope to get the opportunity to welcome you back one day.

Kind Regards,
Muriel Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 14, 2013

This was our first visit to Rosedon and it will not be our last. Everything about the hotel is just lovely. The rooms are clean and well maintained. The grounds are beautiful with stunning gardens and a beautiful pool. I cannot say enough about the friendly and helpful staff. We were always greeted with smiles and hellos and their attentiveness was outstanding. The hotel's proximity to downtown is great- although you will do some walking- but not a big problem. Rosedon provides an enormous and delicious full daily breakfast, daily afternoon tea with sandwiches and sweets, and the Tuesday night swizzle party was much fun! Free shuttles daily to and from gorgeous Elbow Beach. The Rosedon Hotel is a quiet, tucked away gem in the middle of Hamilton. Perfect for a quiet, relaxing vacation without the hustle and bustle of a big resort.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jmgp026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, August 5, 2013
Thank you for this wonderful review! How gratifying for us to learn that you enjoyed all of what we had to offer. We will be sure to share your kind remarks about the staff with them. They really do give their best in taking care of our guests.
We can't wait for you to return. In the meantime, we will work on making it better.

Kind Regards,
Muriel Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 11, 2013

We absolutely loved our 4-night stay at the Rosedon at the end of June 2013. The staff was extremely friendly and helpful, the hotel is clean and comfortable, and the grounds are a beautiful paradise. The location is ideal for walking into town to access the ferry, enjoy the shops and experience a different restaurant every night. The complimentary breakfast, delivered to our door each morning, was hearty. The complimentary Tea Time was an added bonus. The pool was very relaxing after a day of touring, enabling us to unwind before heading out to dinner. We also enjoyed the short drive to the quiet, uncrowded beach where we were astounded by the beautiful blue water and soft sand.

Room Tip: We had room 70 on the lower level, behind the main house near the pool. It was comfortably cool with...
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jluphl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, August 2, 2013
Thank you for this good review! We are happy that you choose to stay with us for your 4 night stay while in Bermuda.
With our grounds being so lush and inviting, it is hard to imagine this setting is just a ten minute walk to the city.
We hope to have the opportunity to welcome you back in the future.

Kind Regards,
Muriel Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 9, 2013

As my family and I plan our return trip to Bermuda there is no other place we rather stay then Rosedon Hotel. The staff makes you feel like family. They are very helpful, warm and friendly. The rooms are clean and the grounds are well taken care of. We can’t wait for the lovely breakfast and the ability to have it severed where we would like. Just puts a warm smile on my face. Rosedon make you feel like you are on a tropical getaway. In my opinion some big hotels take away from the ambiance of the Island and you feel like you are in the States not a place like Bermuda. Rosedon also bring out the best in guest. Due to the calm and relaxing atmosphere the other guest become relax and friendly as well. Just writing about it makes me excited for my upcoming trip at the end of July.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KCC1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, August 2, 2013
Thank you for this positive review. All of us look forward to welcoming you back. Since your last visit you will definitely see improvements in the Hotel and service. We are glad you feel like family when here, as that is exactly our aim. To be warm and welcoming.
We are sure you will have another great stay with us.

Kind Regards,
Muriel Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rosedon Hotel

Property: Rosedon Hotel
Address: 61 Pitts Bay Road | Bermuda, Hamilton HM AX, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Pembroke Parish > Hamilton
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Hamilton
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Rosedon Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
A charming, intimate, Bermudian boutique hotel, centrally located within walking distance of our main city, Hamilton. Surrounded by lush tropical gardens, the private pool offers a quiet place to relax and gives one the feel of being in a country estate. Rosedon has an excellent reputation with a strong repeat guest following. Choose to get the ‘real feel’ of Bermuda by being spoiled by our long serving Bermudian staff. A uniquely Bermudian Hotel that offers a uniquely Bermudian experience! Breakfast, lunch or dinner can also be served to you by the pool, in your room or front porch. Traditional English afternoon tea is available in the main house between 4 p.m. and 5 p.m. Dinner service will be available from our new restaurant opening April 15. 2017. Every Tuesday we host a Bermuda Rum Swizzle Party featuring calypso music. Our guests are offered daily complimentary round trip transportation to a popular south shore public beach. Rosedon also offers many packages year-round including Wedding, Romance & Spa, Anniversary, and Golf. ... more   less 
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Also Known As:
Rosedon Hotel Hamilton
Rosedon Hotel Bermuda/Hamilton

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