So firstly the hotel is amazing, the renos are all done and the mainly very expensive resort stores are open.
We are staying in the hibiscus wing, the room 105 is lovely and we have a ground floor room with a garden view terrace which is great.
We were excited to experience the beach club, which we did yesterday September 3rd. The ride takes almost 30 mins depending on traffic, the first bus/jitney was full so the hotel kindly paid for a mini bus taxi down to the beach for us and 4 others.
The beach is nice but not great, the beach on the other side is way nicer, shame they can't use that also, there are lots of free non motorized water craft to use such as stand up paddle boards and kayaks. Also some snorkel gear, which is useless as the water in this area is very cloudy so you can't see anything.
Now the service on the beach is severely lacking, we had to keep going up to look for staff to order drinks and food. And each time they said we had to go sit back down to get served. We would have if they came to serve us, we finally ordered drinks and they took almost an hour to arrive, so next time I went up again, but was told to sit again. They really could do with more staff and also maybe a bar so guests can order there too.
The rest of the amenities are great, nice play area pirate ship for kids, nice clean washrooms and outdoor showers to rinse off.
Today we decided to stay by the pool, the infinity pool area is gorgeous. The service not so much, we ordered two burgers from 1609 poolside, which took almost 1 hr 30 mins to arrive and the extra 30 mins was when we alerted the waiter that we hadn't received anything. When we did finally get the burgers, they were barely warm, when the waiter came to get us to sign he asked how they were, I said not great, and he said well couldn't have been that bad as you are them. Well I actually left half of mine, my partner was so hungry he ate all his lol.
Tonight we are going to eat at Marcus, we ate there last time and it was great so fingers crossed lol
So all in all the hotel is lovely, they just need to get more staff for the pool and beach I think.