We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Marriott's Aruba Surf Club
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Marriott's Aruba Ocean Club(Palm - Eagle Beach)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Parking
  • Pool
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Boardwalk Hotel Aruba(Palm - Eagle Beach)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
The Ritz-Carlton, Aruba(Palm - Eagle Beach)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Beachfront
Playa Linda Beach Resort(Palm - Eagle Beach)
View Hotel
Certificate of Excellence
  • Free Parking
  • Beachfront
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Brickell Bay Beach Club & Spa(Palm - Eagle Beach)
View Hotel
  • Free Wifi
  • Free Parking
Barcelo Aruba(Palm - Eagle Beach)
View Hotel
  • Free Parking
  • Pool
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,937)
Filter reviews
2,937 results
Traveler rating
1,450
971
313
126
77
Traveler type
Time of year
LanguageAll languages
More languages
1,450
971
313
126
77
Show reviews that mention
All reviewslazy riverchair tagsspyglass towerserenity poolcaptain's galleychair taggingbedroom villaocean club next doorpool chairstime sharefull kitchenmarriott hotelwasher and dryergrocery storeocean viewbaby beachqueen bed
FilterAll languages
Updating list...
1,505 - 1,510 of 2,937 reviews
Reviewed November 13, 2013

My wife and I recently shared a two-bedroom villa for a week with friends, both couples visiting the island for the first time. Our 8th floor room had a great view of the ocean and sunsets. Other than arriving in the middle of the "rainy" season I can't say anything bad about the resort itself. The rooms are very nicely appointed with everything needed. All the staff we dealt with were very friendly and helpful. I'd return in a heartbeat!

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank huntyinnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

We own two units at The Marriott Surf Club - a two-bedroom villa purchased pre-construction and a three-bedroom villa purchased about four years ago. We have always LOVED the Surf Club and considered this our preferred vacation destination. This year, we decided to use both villas and to bring another family with us. We could not have been more disappointed in the resort.

At check-in, we were told our three bedroom villa had a "wonderful pool view". It did not. In fact, it looked out over the parking lot and at the nearby Ocean Club. That would not have bothered me. What DID bother me was the awful smell of rancid cooking oil that assaulted us the moment we opened the door. It smelled like the inside of a fast food restaurant, and was so pervasive, that the smell clung to us when we left the room. I immediately called and asked that we be moved to a new villa and was informed that the resort was at full capacity and we had to stay there. Housekeeping said that they'd come in and clean the villa the NEXT DAY (we checked in around 4pm). Our first evening in this foul smelling room, we also noticed that the kitchen cabinets were chipped and in disrepair, multiple lights were out throughout the villa, the dresser drawers in the second bedroom were broken and the top two would immediately fall out if pulled out too hard (almost falling on my 5 year old, but luckily I was there to catch the drawer), and the shower head in the third bedroom was broken. Basically, the villa was in very poor condition, which is ridiculous, given the exorbitant maintenance fees that we pay every year (fees that have consistently increased every year since we purchased these villas).

The next morning, I called to ask when the room would be properly cleaned, as the smell was truly nauseating. As I said, it clung to us whenever we left our room, and it was embedded in the curtains, the carpeting, the bedding and our clothing and hair. My husband spoke to a general manager that said they'd use an ionization machine that they use to remove the odor of smoke, should someone smoke in the villa. We were directed to leave our villa for three-hours, and were told that the other issues would be repaired as well. At 3pm when I returned to the villa the smell remained and none of the repairs had been completed. I called AGAIN (third time) and asked to be moved to a new villa. I was again told the resort was at full capacity and that we could not be moved. I was also told that housekeeping was very busy as this was a "high turnover day" and they'd come as soon as they could.

We went out to dinner and returned to find that the disgusting smell remained, but that the lightbulbs had been replaced and the shower head repaired. The drawers and cabinet handles were not fixed, as we were told that the "hard refurbishment" was scheduled for NEXT year, so until then - oh well - owners just have to live with the disgraceful disrepair. We called again (FOURTH time) and were told that housekeeping had cleaned the room but did not use the ionization machine because they "don't do that anymore". No three bedroom villas were available, and so we were told that housekeeping would come again the following day to clean. Please note that every single day, I had to wash virtually all of our clothing, as the smell was so incredibly foul and nauseating.

On our third day, the Marriott offered temporary tattoos for the children out by the pool. The four children in our group stood in line for over an hour to have this done. After the second child's tattoo was completed, a grown woman came to the gal painting the tattoos and starting yelling at her in Spanish. Evidently, she was there earlier, and then left, but thought that she was somehow entitled to come back and essentially cut in line and have her tattoo done before our children's were completed. Please note that this was a GROWN woman. The tattoo artist didn't know what to do, and I had to argue with the woman, while at least FIVE Marriott staff members stood around and did nothing. When I complained, I was told that these people are independent contractors that come to the property to sell services and goods, but have nothing to do with Marriott. If that's the case, why do they accept room charges? And why are they even there?? Overall, it was absolutely disgraceful, and I was stunned by the poor service we were receiving from the Marriott staff. Virtually no one on staff had any interest in taking care of guests, EXCEPT for the time share sales people who relentlessly called us, accosted us by the pool, and by the beach. Why in the world would I buy another villa when the current offerings were so pathetic??

On day three, we called yet again to have the room cleaned. Housekeeping came and cleaned the room, but the smell remained, although it was somewhat diminished. At least you could sit in the room without feeling nauseous. On day four, they painted the hallway directly outside our doorway, so we were treated to the smell of paint, which hovered in the small hallway and distracted from the smell of rancid oil. I guess that was better? The manager (Kristie) finally offered to move us on Tuesday evening, but by then we'd been in our villa since Saturday with two children. It would have taken us most of the day Wednesday to pack and move, and as we were checking out on Saturday, we declined. She gave us a $300 credit to our bill as "compensation" - hardly sufficient considering four days of our vacation were ruined.

The piece de resistance was the last day of our stay, when the resort had a power outage. I do not blame the resort for the power cut - in fact, it was caused by a car accident on the island, and several properties were without power. My problem is that our building (Compass Tower) had a back-up generator that failed to go on, which means we were in absolute pitch darkness. We had to try to make our way through the hallway and down eight flights of metal stairs with NO LIGHTING except for glowsticks that someone had scattered up and down the stairwells. My daughter was absolutely petrified and crying, elderly people were struggling to get out of the building, and the entire time we had to try not to slip and fall on these glowsticks scattered on the stairs. It was absolutely outrageous. How can the generator not work? How can their be no emergency lighting? The power was out for over 7 hours, and during that time, no one gave us any information about what was happening or when it was likely to be repaired. The generator for our building was said to have a faulty part, and they were trying to get it up and running. They never did.

Basically, during our seven days at the resort, three were acceptable. It truly saddened me, as I have always loved the Surf Club. I felt that of the Marriott Properties, it was the most beautiful and had the best trained, most caring and friendly staff. Aside from all the problem above, one of the biggest problems is that they've oversold the resort. They went from selling the properties by week, to selling half-weeks and now the point system, so every room is sold multiple times. The resort is always at full capacity, and there simply isn't enough staff to take care of all of the guests. There also aren't enough lounge chairs, and so you are issued chair tags to indicate where you'd like to sit. Unfortunately, you need to tag your chair by 7am, or you won't have anyplace to sit. And one adult can only tag four chairs, which means for our party of eight, two adults had to get up every morning before 7am to get downstairs and run out the door precisely at 7am to tag our chairs. THEN your party has to come back at least once every two hours to use the chairs, or security will untag them and give them away. It was the most stressful system, and I really don't want to spend my vacation getting up at the crack of dawn so I have someplace to sit at the pool. It you're going to have 918 rooms that sleep anywhere between 2 and 8 guests, you darn well ought to have enough chairs to accommodate them!

In summary, we are going to try to sell our villas. Although the Surf Club used to be an amazing resort, the decline in service and accommodations is completely unacceptable. About the only department that seems to be with it is the accounting group, because we came home to our $4,000 maintenance fee bill. Kudos to you, Marriott!

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
13  Thank Danielle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Aruba Surf Club, responded to this reviewResponded November 27, 2013

Thank you for staying at Marriott’s Aruba Surf Club. We are disappointed to hear there were multiple issues during your recent visit in November. This is not typical of the level of service you expect and deserve from Marriott. As an owner, your feedback if very important to us and will be shared with the resort leadership team.

We would like to personally address the issues you encountered during your stay. Please contact our Customer Care team by email at Customer.Care@vacationclub.com or by calling 800-860-9384. We look forward to speaking with you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

This was our first stay at the Marriott Surf Club, having stayed the previous times at the Marriott Ocean Club, a sister property next door. We loved the Surf Club for its spacious rooms and gorgeous ocean views. We were on the 8th floor overlooking the pool area and looking toward downtown. We could even see the cruise ships when they were in port. Check in was quick and efficient. Our luggage was taken from our jeep and delivered promptly to our room. The room was very clean and smelled wonderful. We shared a two bedroom suite with another couple. The larger master suite had a king size bed, a large closet with key locked safe, a four drawer dresser, two nightstands each had a drawer and cupboard space. A large flat screen TV sat on the dresser. There was a large whirlpool tub and sink in the bedroom, with a separate toilet, sink and shower room. A sliding glass door opened onto a small deck with table and chairs. This deck could also be accessed through the living room. The other bedroom had a queen bed, a fold out couch, closet with key lock safe, a dresser with a flat screen TV on top. It had a separate bathroom with sink and tub/shower combo. There was also a sink and coffee maker area. A small deck was accessible through sliding glass doors. These two bedrooms shared a
common living area that contained a full kitchen, granite bar with bar stools, a small glass dining table, a couch and two easy chairs. Windows covered the expanse of wall looking out over the pool and the ocean. The property had several pools, one adult only, several spas, one adult only, and a lazy river that was great to float in. Floats are available for purchase in the convenience store in the front lobby, or if you get lucky, find someone leaving and use theirs. The grounds are meticulously kept all throughout the three properties. The Marriott Hotel is the third property and also home to the Stellaris Casino, one of the biggest on the island. The Captain's Gally served delicious breakfast, lunch and dinner. The swim up bar at the pool served amazing pina coladas and a drink called the Funky Monkey, like a pina colada but with chocolate and banana flavors...oh my! The beach area is also meticulously maintained and though you can reserve the chairs, we usually were gone in the jeep on our own adventures during the day, and were able to find ample chairs to watch the sunset when we got back. All the staff was very pleasant and helpful. It is said that the Surf Club hosts more families with children than at the ocean club. In October, that was less of an issue than might be true in winter months. We can't wait to return to Aruba and given our dual experiences, we would opt to stay at the Surf Club every time!!

Room Tip: Ask for ocean view rooms in the Lighthouse Tower.
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

This is one of three Marriott properties lined up along Palm Beach on the northwest coast, perhaps the most comprehensive Marriott resort we’ve ever visited. It’s a big place, probably over a thousand rooms, with all of the resort amenities you could want: restaurants, swimming pools, a gorgeous beach, access to water sports, kids’ game facilities, and a huge gym. There’s a very visible security presence, especially in the pool and beach areas. Our room was standard-issue for Marriott resorts, which is to say big, modern, clean, and comfortable. We had a room overlooking the pool, purportedly with an ocean view, but on the third floor, all we could see was palm trees.

Did I say pool? It’s actually it’s a series of pools, set in a lush, beautiful garden with winding paths and bridges. There’s a general-purpose pool with a waterfall and water slide, a looping lazy river, a sports pool complete with a swim-up bar, and an adults-only “serenity” pool. You could spend an entire week sunning and swimming here and never miss the lovely beach 100 yards away. It can get crowded so be sure to wake up early and reserve a chair. Like the pools, the beach is a lively place, combining a gentle kid-friendly surf with a variety of water sport and boat tour options available from on-site kiosks or nearby piers. Lots of places to eat or drink, all within a short stroll on the sand.

Some reviewers have complained about lack of wireless service. Marriott has upgraded the facility and there’s now wireless access in all rooms. Ours worked well, once we got logged in (you use your name as the password so be sure Marriott’s computer spells it the same way you do!)

You could easily spend a week at the Surf Club and never need a taxi or rental car. If you want to venture further in search of island scenery, quieter beaches, or more restaurant options, you will need wheels. We rented a car and had a blast driving all over the island. One word of caution: parking at the Marriott is a hassle. They just don’t have enough spaces for the people who want to park, so you may need to get creative at certain times of the day.

The only real negative in our pleasant week at this resort was check-in. Like the parking lots, the staff can’t keep up with the demands. The crowded lobby, long lines and long wait are really uncharacteristic of Marriott, quite different from other Vacation Club locations we've visited. We gritted our teeth, got through it, and went on to have a terrific stay in this fine resort.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Creeker2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

Spent a week at the Marriott Aruba Surf Club. Room was exceptionally clean with very comfortable beds. We were very pleased to have free wifi available in our room. We so enjoyed the "Lazy River" as a way of relaxing as we floated along the moving water. The Marriott Surf Club is close to the beach and just a short walk to the stores, restaurants and nightly bar scene along the strip. Very happy that we stayed here.

Room Tip: Higher floors have nicer views.
  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank benji5781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews