Booked a three night stay on Marriott Reward points in a one bedroom, oceanside suite, Lighthouse tower. I am a Gold elite member. Arrived early and was prepared to have to wait to check in at 4p. At the time we checked in at 1p, supposedly housekeeping was working on our room then and to check back by 3:30p.
Went into the health club, changed into warm weather clothes and had a nice lunch at the Captain's Galley. Decided to check back on the room at 3p. Nope, not ready yet---Guaranteed ready at 4p.
Went back to the pool and at 3:45p headed up to the front desk to get the room. It took the girl over 10 minutes to find out from housekeeping if the room was ready. At 3:55p I was told "room is not ready"---have a seat and come back up in 5 minutes. Really??!! My room is not ready 5 minutes ahead of the guaranteed check in time? Meanwhile, other people were being given their room assignments.
So I went ahead and had a seat for 5 minutes, and then magically my room was ready.
We were assigned to a room in the COMPASS tower...NOT the Lighthouse tower I reserved. (The Lighthouse tower is closer to the beach.) While our villa was lovely, we had to go out on to the balcony to see a brief view of the ocean.
The rest of the stay was uneventful. The property is beautiful. Enjoy the beach (no trouble getting a palapa or chair). The Lazy River was great fun. Be sure to venture out from the property for restaurants. Hadicurari is good. You will be approached multiple times to visit the sales presentation. Great property for a family, if you're staying for a week, be sure to get groceries to keep the food bill down.
Every time I have booked into a MVC, either as a renter or as a MR award redemption, I have been made to feel as though I was not valued, so keep this in mind if you are not an owner.
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- Also Known As:
- Marriott`s Aruba Surf Club Hotel Palm/Eagle Beach
- Marriotts Palm Eagle Beach
- Marriotts Aruba Surf Hotel
- Marriott Aruba Surf Club
- Marriotts Aruba Surf Club
- Aruba Surf Club
- Marriott Palm/Eagle Beach
- Marriott Surf Club Aruba
- Marriott's Aruba Surf Club Palm - Eagle Beach