We just returned from the Divi Pheonix and it was truly a mixed bag of a beautiful property, touch and go service and some really gaps in offerings.
The good - the property is pretty much complete and the new pools, bar and rooms are very nice. Unfortunately, the eye sore constructed on top of the swim up bar blocks the view from rooms below 4th or 5th floor - a real problem for new owners. Maintenance gets the thumbs up for courtesy and efficiency.
The bad - cleaning staff, simply put. They come each day and drop towels - sometimes they take the trash out, sometimes not and when you have your mid-week cleaning, it's only linens. Forget wiping counters, cleaning bathroom it doesn't happen. Just awful to have to clean yourself on vacation!
The other stuff - activities are almost non-existant and forget stuff for the kids unless they play bingo or do an occasions 15 minute game. The activites staff are not friendly and seem as though it's a chore to be there. Since removing the yummy lunch deli, there's only a sit down restraunt and nothing within easy walking distance except the Westin next door. A real bummer if you don't want to drive or eat in your room every day.
New housekeeping staff and activities person coupled with additional dining options and maybe a shop or two would help greatly.More
- Free Wifi
- Free Parking