We booked a week at the Divi Aruba Phoenix through RCI. I would be much more upset if I paid full price!
Upon check-in we were greeted by an extremely rude bellman who refused to assist us with our luggage or to let us use one of the bell carts (because as he claimed, be was using them all).
The Divi put us into room 720, which was a good size and had a nice balcony overlooking pool. However the whole room smelled like mold, which made all our clothes smell. The drawers smelled so bad we couldn’t even put our clothes in them.
Time for a drink? Swim in pool? Good luck. Staff at swim up bar slow and ignores customers while that chat among themselves. No one at bar, but waited 25 minutes for a drink, which they treat you like they are doing you a favor in pouring. Found staff at Hyatt much friendlier, and spent week at other hotels.
Being and RCI guest, the hotel provides no information about stay and amenities. For example, you have to make your own bed and they only change sheets once a week. There is a free shuttle boat from 10-2, which we found out about day five. When we attempted to take boat one day, we were told they were going to lunch- total joke.
The only time the staff wanted to provide information was at the end of stay when Roland bombarded us with notes where he set meeting times (I’m on vacation thank you). Well we found out that was so Roland could try to sell us a timeshare!
My advice would be don’t pay money to stay here! If you have RCI use it for a base, and spend your days elsewhere.
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- Also Known As:
- Divi Aruba Phoenix Beach Hotel Palm/Eagle Beach
- Divi Phoenix Beach Hotel
- Hotel Divi Phoenix Beach
- Aruba Phoenix
- Aruba Divi Phoenix
- Divi Phoenix Aruba
- Divi Aruba Phoenix Beach Resort Palm - Eagle Beach