We just returned from the Divi Phoenix. This was our first stay at this property. We normally stay at the Aruba Radisson but wanted a change this trip. My husband and I love Aruba!
Our room was absolutely beautiful and we had an amazing view of the beach and pool, overlooking the Pure Beach. It was in the New Beach Towers. The room was georgeous and spacious. But...... and it was a big BUT... the room smelt very musty and mildewy. We reported it first thing Sunday morning, then again Sunday night and once again Monday morning. Someone came to check but did not really attend to the problem until Thursday. We went and bought scented candles which helped but didn't resolve the problem. We found that to be unacceptable and unfortunate. 3 years ago a friend was the GM at the property and gave us a tour of the new towers. It was beautiful and new, he has since past away and with him the property seemed to deteriorate as well, I think.
Pure Beach 3 years ago was amazing.. great staff, and amazing food.. we had Kobe burgers.. this time the food was actually less than fair, borderline awful. We had a breakfast (very messy buffet) and dinner where the food was below fair and the service godly awful. The waiter told me I couldn't have a baked potatoe because it took to long to make and they were to busy..and I should have french fried. I actually laughed. We never returned and ate at some amazing restaurants that Aruba offers.
Check in and check out were fine. The cleaning service was great. The beach too rocky for my liking. I don't believe they ever dug out the whole beach, like the other HIgh rise hotels did.
The view and appearance of the property was beaufiul..I only wish the rest was as good as the facade. We will have to really think about returning, since, it was not what we hoped for.
The grounds are cleaned periodically, but, not hosed down as other hotels do, and the same garbage left on the floor one day remains the next. When the work is done, it is done while everyone is up and under the palapas, which makes no sense. This clean up should be done early before everyone is moving around. The Sand doesn't get raked as it should. I hate to sound so fussy, but, honestly, other hotels do what I am mentioning so why not this property. I would be upset if I were a timeshare holder and the service and maintenance was not kept up.
Although the Hotel wasn't the cat's meow, Aruba is! We love Aruba, the people and all the relaxation and Sun and Sand it offers!
Till next year:)
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- Also Known As:
- Divi Aruba Phoenix Beach Hotel Palm/Eagle Beach
- Divi Phoenix Beach Hotel
- Hotel Divi Phoenix Beach
- Aruba Phoenix
- Aruba Divi Phoenix
- Divi Phoenix Aruba
- Divi Aruba Phoenix Beach Resort Palm - Eagle Beach