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“First Class Room and Sunset!!”

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Marriott's Aruba Ocean Club
Ranked #12 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Holbrook, New York
Level Contributor
53 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“First Class Room and Sunset!!”
Reviewed April 23, 2014

We stayed in a one bedroom on the first floor next to the Iguana feeding area..quite a show in the morning..there in April..clean and spacious..staff and service great..short walk to the pool and beach..never a problem to obtain a palapa on the beach..our sunset cruise spectacular..and not a bad meal at any restaurant..why would anyone do all inclusive!!! Would go back again..You do not need a car unless you want to go to the further dining areas, or snorkel without a tour!

Room Tip: Higher floors have the view
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank chumley_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Aruba Ocean Club, responded to this review, May 13, 2014
Thank you for your five-star review of Marriott's Aruba Ocean Club! We are happy to hear you enjoyed your time with us and the friendly local wildlife. Please visit us again on your next trip to Aruba!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,160 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (325)
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English first
Milford, Connecticut
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 20, 2014

Incredible view, white sand beaches, friendly and courteous staff. Just got back and it's not hard to figure out why we always go back. There is nothing not to love. Was very pleased to see that the property had been recently updated. Service was impeccable. We are already looking forward to returning.

Room Tip: Inside rooms have perfect view of pools and ocean.
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  • Stayed March 2014, traveled as a couple
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Helpful?
1 Thank susicuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean Isle Beach, North Carolina
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 18, 2014

This was the fourth year that my wife and I visited Aruba and first time at the Marriott Ocean Club. Each week there is a managers reception for the guests providing the opportunity to talk with all the supervisors in charge of the facility. All the staff was extremely friendly especially the general manager. The facilities and activities available were great and the pool restaurant and bar just received a complete face lift. We plan to return in September 2014.

  • Stayed March 2014, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
2 Thank wayneh850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalton, Massachusetts
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 5, 2014

We stayed at the Aruba Ocean Club from 3/28-4/4/14...just back home and wish I was in Aruba again! This place is very nice, the people/staff are great, and it has everything you could want. I do agree that there were some places that needed a little upgrading (sofas ? not too comfortable), but overall, whoever complains about this place needs their heads examined ! There are always people you cannot please. Smiley, the great activities person at the pool, was our favorite.....Marriott needs to keep him on. We loved him, and when and if he visits the Boston area, he could be our guest. He truly is "smiley" and everyone around him found it to be contagious !

For those of you who don't get the "perfect" room or view, or location....they do try their best. I, took, asked for high floor, pool/ocean view, etc. I didn't get it - got first floor, but we loved it. Easy access for food/drink/bathroom, etc. We had plenty of time to view the ocean during the week.....we were in it ! I'm a Starwood/Westin timeshare owner, so I do not expect them to give me first preference.....that should go to Marriott owners, just as when they visit the Westin resorts, I should get first preference. People need to be aware that the staff at any hotel always try their best to give you your preference - why wouldn't they ? It's not always possible.

With all that said, go to Aruba Ocean Club - enjoy the beach, the resort, the nearby awesome restaurants !!! BE sure to go to Madame Janette's and Papiamento (romantic with great food !!)

Enjoy you vacations at this wonderful resort.

Room Tip: please don't be demanding.....take what you get - you'll be happy to matter where you are...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BERKSHIREBRAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonkers, New York
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 3, 2014

In July I will be returning to my beautiful island for my 15th visit. I am a Gold lifetime owner at the Ocean Club. Clearly I love Aruba and return because I want to, not because I have to. I must say that I too have had the same experience as one of the other people writing a review. No matter how far in advance you book or any other preplanning, will get you the room that you ask for. It's just not going to happen!! I have given up on asking! I too agree that the maintance fee and all of the other costs associated with ownership should at least get you a nice room with a view of the ocean or the pool. Again, it's not going to happen. Other than that I must say, Aruba is the place for me. I wish they would spend a little more effort on customer service at check in because it would really help when you tell others about Aruba and try to convince them to vacation there.

Room Tip: Don't even think about asking, you will get what they want you to have no matter how hard you tr...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
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Helpful?
3 Thank Rita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City, Maryland
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 26, 2014

We enjoyed a week's stay during the third week of March with 4 adults and our 2 year old granddaughter. I would have rated this property with five stars except for the check-in disappointment. I'll get the negative stuff out of the way first.

I had been in contact with the Rooms Operations Manager for this property a few days before our arrival. As a Lifetime Gold Level member, I had a few special requests. I had requested an ocean view, higher floor, and facing the Ocean Club (OC) pool room. Upon check-in, they offered a first floor room on the inside corner, right next to the elevators (no ocean view). As we approached the room I could see the accommodations would not be optimal, so I went back to the desk. The assistant patiently heard my concerns and went into the backroom, presumably to discuss the situation with the Wizard. Well, the best the Wizard could do was offer another first floor room (not higher floor) out on the wing of the hotel - facing the Resort (Stellaris) side (not the OC pool) and with no ocean view (so they offered none of my requests - 0%). I had also requested a quieter area so that the toddler could sleep when needed. Well, the room was actually in a quiet area (sometimes), but every morning at 6 AM - yes 6 AM - staff members would roll wheeled carts past the room to the pool, restaurant, beach, where ever, and any and all hopes for a peaceful morning were lost. So Marriott - this Lifetime member was not pleased.

Now the good stuff - this is a very nice property and ALL of the staff we encountered were helpful (well, maybe not the Wizard), friendly and seemed really glad we were there. (Oh, by the way, the Rooms Operations Manager called the day after we arrived (she was out the day we checked in), apologized for the room location and offered to have us moved. We declined (didn't make sense to pack and unpack). Anyway, the thought and attention were appreciated - Thanks SH). The actual room was nice, well kept, and maintained. It was a convenient location - no elevators to wait for - and we were able to walk out directly and in a few paces were at the beach or the pool. During our stay, we were very happy with the way the housekeeping staff serviced the room and they even waited each day to service the room until the baby was up and about.

Yes - there do seem to be a lot of rules, but the rules seemed fair and everyone was evenly treated. Yes - there was construction but good news for those planning a visit, the construction was done the day we left and the results looked great.

Bottom line - a terrific place for a family vacation, they treated us well (and really catered to our granddaughter), the beach and pool are great (not as crowded as adjoining resorts, but some might think it was a little too busy). I guess for me the best part was the staff, they were all wonderful in my book. Anyplace that can consistently make my granddaughter laugh and my daughter smile is a real winner. This was our third visit to Aruba (second visit to Ocean Club) and we will be back. I would not hesitate to re-visit the Ocean Club, but I've got to figure out how to get the right room. (Are you listening GM)?

So, go there, relax, and enjoy yourself. Aruba is an awesome island and the Marriott Aruba Ocean Club is a great place to stay.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank meh911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhode Island
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 24, 2014

Six of us (adults) just came back from a week stay at the Marriott Ocean Club.

This trip was our fifth visit to Aruba. We have stayed at the Costa Linda, Play Linda and
the Divi Pheonix.

The Marriott has way too many rules.
You need to go to the towel hut in order to get a Papala assigned to you each morning.
Or if you want to pay $10 a day, you can go 24 hours in advance and reserve for the next two days. I guess a way for them to make money.

The towel hut opens at 7 a.m. each day and there is always a line waiting for Palapa assignments and towels.
You are only allowed beach towels once per day. So you are not allowed to exchange towels during the day. Let's say you just go out of the pool and you wanted a dry towel to go to your room with- not allowed. They say they do that because they don't have a laundry facility on site.

Speaking of towels- housekeeping only comes once per week unless you request it 24 hours in advance and pay for it.
.
We arrived on Saturday and did not get any housekeeping services until Wednesday.
That means not only did we get clean towels we also did not have a trash emptied.

We did find out on the last day that in the fitness center there were showers with towels.
So I guess you can get towels from the fitness center.

Another thing was there was construction all week around the pool bar. We would be sitting on a pool stool and be asked to move because they needed to work in that space
According to a couple of owners that I talked to they were promised the work would be done at the end of February.
To compensate for the construction, they did offer $5.00 drinks for 2 days while we were there. Then they went back up to the regular price for the last four days, even though the construction was still going on.
They did offer happy hour at 3:00 which offered 2 drinks for $15.00

Thanks to bartenders, Wilma and Edward and activities director Smiley and his staff for making our vacation fun.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
6 Thank kenochris9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Aruba Ocean Club, responded to this review, April 2, 2014
Thank for your review of Marriott's Aruba Ocean Club. We apologize for not exceeding your expectations due to the towel policy and bar renovations. We would welcome the chance to learn more about your experience and invite you to contact our Customer Care team at customer.care@vacationclub.com or by calling 800-860-9384. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott's Aruba Ocean Club

Property: Marriott's Aruba Ocean Club
Address: Smith Blvd 99 LG, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Palm - Eagle Beach
#10 Romantic Hotel in Palm - Eagle Beach
#10 On the Beach Hotel in Palm - Eagle Beach
#11 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Aruba Ocean Club 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Set among beautiful Palm Beach is the immaculate Marriott's Aruba Surf Club. With a variety of on-site activities, filling your day with fun is no obstacle. ... more   less 
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Also Known As:
Marriott`s Aruba Ocean Club Hotel Palm/Eagle Beach
Marriotts Palm Eagle Beach
Marriotts Aruba Ocean Hotel
Marriott Palm/Eagle Beach
Marriotts Aruba Ocean Club
Marriott's Aruba Ocean Club Palm - Eagle Beach

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