We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Outdated and only average” 1 of 5 bubbles
Review of Barcelo Aruba

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Barcelo Aruba
Ranked #21 of 24 Hotels in Palm - Eagle Beach
Frankfort, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Outdated and only average”
1 of 5 bubbles Reviewed February 13, 2013

We paid a lot of money to stay at a 5 star resort and were extremely disappointed, it should have been rated 2 or 3 stars at best. The room was very small and out-of-date, in desperate need of a good cleaning and new furniture. The drawers wouldn't open properly and the furniture was scratched and stained. Mold in the bathroom and rust stains by the faucet. Bedspread was dirty. Hallway was never cleaned, dirt was visible our entire stay. We stayed a week and the food was the same every day, no variety. Especially breakfast and lunch, so tired of the exact same items. This was another resort where 90% of the pool and beach chairs had one towel on them to save the space. We watched one day and the entire day the chairs sat empty . Don't know what can be done, but very frustrating not to have pool or beach chairs. Another negative was the time share salespeople constantly bothering us to tour with them. One good note were the bartenders, they were fast and did an excellent job serving us. Maid service was okay, but didn't restock the mini refrigerator even when were called twice. Asked for a wake-up call and were never called. Luckily we woke up on our own. The staff at the Mexican restaurant was extremely rude, we wanted to move our reservation back 30 minutes and were told we could move our reservations but we wouldn't have a table. Very flip. Were told reservations were necessary but every restaurant had empty tables the entire evening. The waterfall (no water flowing)near the pool was almost empty with garbage accumulating and floating in the dirty stagnant water. So many hotels, don't waste your money. Aruba is great just not the Occidental.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank ShirleyMcD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Barcelo Aruba, responded to this review, March 1, 2013
Dear ShirleyMcD,
I am truly sorry that your experience at Occidental Grand Aruba did not meet your expectations.
I’ve discussed the condition of your room with our maintenance manager and housekeeping manager. This is unacceptable, and they will verify that all furniture and rooms are in ideal condition for guests prior to their arrival. Regarding the minibar, please know that it is refilled every other day.
Please know that we have set up a new policy to free up beach chairs that have been unattended for more than 20 minutes. Our team monitors the area, and does their best to assist guests that are in need of a chair. In regrads to the pool, please know that we clean them every morning and the team verifies and its cleanliness several times during the day.
I’m sorry to read your comments about the food for breakfast and lunch, our chef is always making improvements on the buffet options and beach club food featuring a large variety of salads, fruit cocktails, omelet station and Caribbean specialties. I have shared your opinion with him as it helps us to improve. Also, please accept my apologies for service that you experienced at the Mexican restaurant. Our team is focused on providing the best service to our guests and it saddens me to know that we failed you.
We are sorry for the discomfort the Vacation Club representatives, they are supposed to inform our guests of all that Occidental Hotels & Resorts has to offer. Please know that I’ve addressed your comments with their manager to look into how his staff is approaching guests.
Additionally, please know that we have set up a new policy to free up chairs that have been unattended for more than 20 minutes, our team monitors the chairs and do their best to assist all guests that are in need of a chair. Also our poor is cleaned periodically, however it seems that we need to reinforce our cleaning measures, I do apologize for the discomfort we caused you and I assure you that we will reinforce this procedure.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,040 reviews from our community

Traveler rating
    1,884
    1,504
    860
    424
    368
See reviews for
1,233
2,575
94
66
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,288)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
bolzMo
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed February 13, 2013

As always, I come to trip advisor to get an overall review of tips of things to do and see while we go on vacation. Our room was ready upon arrival. Had a few kinks, refrig was not working and the safe needed to be reset. Our room did not have a king size bed as requested but instead of giving up our view of the pool and moving across the hall (for a view of a parking lot and disco ) we just pushed the beds together. That was alittle bothersome. For my husband and I the biggest complaint we had was that there are not enough not lounge chairs by the pool or at the ocean unless you literally get up at the crack of black and save them by putting your towels on them. Which the sign specifically states not to do so. So we mentioned it to the beach patrol and concergierge desk to no avail. Anyway, the restaurants (loved the mexican), pool bar, food and service were great. We were there from February 1 through 8th. Would go back in a heartbeat and stay at the same resort. There are always a few things about each resort that we stay at we dont care for but getting away is the most important thing for us. We enjoy each others company along with meeting new people. By the way. The people of Aruba are so friendly no hounding when you leave the property or the feeling of not being safe. Not a chance we were very comfortable. There is an extra charge for the internet. Bring your sunscreen. The beach was nice and long. Alot of people not crowded. But not an intimate resort to hide out either. The size of the reosrt was perfect. Not a long hike to your room if you forgot anything. the resort was by a pier which anchored alot of boats to charter.

Room Tip: There are 2 towers in this hotel. Numbers 1 and. Request poolside. Our room number was 2503, just...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bolzMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamaqua, Pennsylvania
1 review
4 of 5 bubbles Reviewed February 12, 2013

We just returned from our stay Jan.26-Feb 2nd. The Japanese Restaurant was amazing. Myrna was an amazing hostess and went out of her way to make us feel at home. Our server was Edaak, he was very attentive and kind. Thank you to you both. The Mexican restaurant had an horrible server named Dale. She was very rude to us and another table next to us with small children. We did not return to this restaurant the remaining time of our trip. The weather was beautiful. We love Aruba.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MLG_99_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 11, 2013

My boyfriend and I just returned from a week at the occidental and we had an amazing time! The beach is the most beautiful beach I've ever seen and the atmosphere of the resort is fun yet relaxing at the same time. The staff is super friendly, especially Jermaine and Erick who were able to answer all of our questions about the resort and the town. If you're looking for a mixture of fun and relaxation this is the place for you. If you're looking for party central this probably isn't the place. However, we are a young couple so we met some younger friends and hit the disco or the town every night to find our own fun. The rooms are nice and we had a spectacular view. It wasn't the most upscale place in the world but it's perfect for the price and what we were looking for. We've been to Jamaica, Punta Cana, and Riviera Maya and felt that Aruba was the nicest place and this hotel was better than the ones we stayed at in Jamaica and Punta Cana.

We also booked the sunset horse back riding tour and it was phenomenal! My boyfriend had never ridden before but the tour guide made it easy and for any level of rider. We got some great pictures from that exclusion. Definitely book that with El Paseo Ranch.

I would highly recommend this hotel. Literally the only complaint we had was that sometimes the wait staff was a bit slow with drinks at the buffets. But if that's going to keep you from having a good vacation, then you're on vacation for the wrong reason!

We will be returning to Aruba and will be staying at the Occidental!

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenoreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
4 of 5 bubbles Reviewed February 11, 2013

We went here for our honeymoon in 2006 and loved it...with one caveat. They were doing renovations on the hotel, so our first day was VERY loud. We had a room that must have been next door to one that was being remodeled because it was awful. Luckily we weren't in the room very much that day. The next day we were moved to a room higher up with a better view and on a quieter floor and it was wonderful.
The breakfast buffet is really nice for the first couple of days and then it gets old, the restaurants are good, but not great, but the property is very nice and on an absolutely perfect stretch of beach.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Warren J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory, Michigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 11, 2013

We just returned after spending an amazing week at this resort, everything was exceptional the food, drinks, was great, we are not big on all inclusive but this one sure did change our minds, the resort help were wonderful they sure do catter to their guests. One and only down fault that we were not happy with was that they charge to use the internet, we felt that for the price that we paid internet service should be included. Highly recommend this resort and Aruba.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sonia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renfrew, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

Had wonderful trip. Went with great friends., service was great, the staff was very friendly. Would definitely return in the future. Added kudos to Erick Laureano, a great bartender and Jimmy from the fun club. You made our stay memorable. Thanks.

  • Stayed January 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Marilyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Palm - Eagle Beach hotels
0.7 mi away
Aruba Marriott Resort & Stellaris Casino
Aruba Marriott Resort & Stellari...
#8 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 5,313 reviews
0.3 mi away
Hotel Riu Palace Aruba
Hotel Riu Palace Aruba
#18 of 24 in Palm - Eagle Beach
4.0 of 5 bubbles 5,507 reviews
0.3 mi away
Holiday Inn Resort Aruba - Beach Resort & Casino
Holiday Inn Resort Aruba - Beach...
#15 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 2,556 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hilton Aruba Caribbean Resort & Casino
Hilton Aruba Caribbean Resort & ...
#17 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 4,083 reviews
2.6 mi away
Manchebo Beach Resort & Spa
Manchebo Beach Resort & Spa
#3 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 2,212 reviews
0.1 mi away
Hyatt Regency Aruba Resort and Casino
Hyatt Regency Aruba Resort and C...
#13 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 2,880 reviews
Show Prices
Show Prices
Show Prices

Been to Barcelo Aruba? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Barcelo Aruba

Property: Barcelo Aruba
Address: J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba (Formerly Occidental Grand Aruba All Inclusive Resort)
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Palm - Eagle Beach
#15 Top resorts Hotel in Palm - Eagle Beach
#15 Spa Hotel in Palm - Eagle Beach
#19 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Barcelo Aruba 4*
Number of rooms: 370
Official Description (provided by the hotel):
Located in Palm Beach, Aruba, this resort features all the ingredients for a unique vacation: a location right on the beach, turquoise waters, the fine white sands of the Caribbean, and warm weather throughout the year. This high-end Aruba All-Inclusive resort is the best vacation destination for families and couples. The Occidental Grand Aruba All Inclusive Resort is close to many tourist attractions and just steps away from the entertainment, lounges, discos and shopping areas the island has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, HotelsforEveryone, Barcelo, Booking.com and Cancelon so you can book your Barcelo Aruba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Aruba
Aruba Grand Occidental
Occidental Hotel Aruba
Grand Aruba
Barcelo Aruba Palm - Eagle Beach

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing