Didn't know anything about the resort except for the fact that it was new. Figured that there may be some kinks, less lush vegetation but a beautiful clean resort-and we were right.
We were there with a large group consisting of both experienced and rookie travelers. All agreed that the Riu was beautiful. All agreed that the food was good but not mind-blowing. Everyone, save one, that I asked, agreed that the beds were hard-but that they were sleeping well. We had a true king sized bed-and a beautiful view of the sun setting over the ocean every night.
The service was relaxed and friendly, and I thought, quite excellent. Staff went out of their way to make sure you had a great time and got whatever crazy cocktail you desired. The food was great-although I never make it to the reservation dining rooms due to the effort required...lining up at 8:30 am to make a dinner reso didn't seem like my idea of relaxing or fun-but the buffets were great any how. Room service, not good or quick, but there's usually one of the dining rooms open.
The pool area was beautiful-the pool bar had a strong odor the first few days we were there, but they had someone in to service it on the 4th day and then it was much better! The first night, I believe they were having a problem with air filtration in the lobby, but after that it wasn't a problem. Elevators were a bit dicey at times, but again, saw the repairmen there too. So, yes, a few opening glitches, but they were attended to very quickly.
The only real issue is the cost of making a phone call from you room. Highway robbery! -About $100 U.S. for a 10 min phone call-and the cost is not posted anywhere. The desk clerk told me I could have made my multiple calls for less that $10 total had I left the resort and purchased a phone card. Watch out for that!
The casino was good fun but keep in mind, it's operated separately, so if you aren't gambling, you will have to pay for drinks. There isn't a nightclub or disco at this location, and that was a definite drawback if you were there for a high-energy vacation, but I suspect, quite lovely for the large percentage of guests that were there on their honeymoons. The tours offered were good value, in my opinion.
I would go again and stay at the Riu in an instant.
- Official Description (provided by the hotel):
- > * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 Miles from Oranjestad> * 700 m / 2296.7 Ft. From various shops> * 10 km / 6.21 Miles from the airport> * Credit cards accepted: Visa, MasterCard, Diners ... more less
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- Also Known As:
- Riu Palace Aruba Hotel Palm/Eagle Beach
- Riu Aruba
- Riu Palace Aruba Resort
- Hotel Riu Palace Aruba Palm - Eagle Beach