We are currently at the resort and I am compelled to write a review. This is not 4 or 5 star resort. Let’s start of by saying the positive:
Beach is beautiful
Weather is perfect
Beach is clean
hard full size beds they merge together to call a king. They also do not provide a comforter and just give you thin double sheets.
The food so far is below average. Nothing worth going for seconds or wowing you.
The front desk and customer service is horrible. We made a simple request for balloons in a room and cake for our friends 40th birthday. We emailed and called resort to confirm multiple times that this could be done. Luisa emailed to confirm and Jonathan confirmed upon our arrival. Only now to have Maria yell at us saying this can’t be done, and we can blow up the balloons ourselves. At one point she even said “It is what it is” as she was yelling at us saying this is a small island. I am actually well travelled and never had a customer representative talk to me like this ever. It was so bad that when Maria left an employee said she is always this way. This is over balloons. Not a full catered event. Definitely set the mood off.
This is actually the worst Riu I have been to and worst service from all the resorts I have attend.More
- Free Wifi
- Free parking