We just returned from the RIU in Aruba. There's good and bad in everything and I'll start with the good. The food here was outstanding. The amount and variety are really unbelievable. There are 4 specialty restaurants but if you don't get to them don't feel as if you missed anything as the buffet more then makes up for it. Be forewarned though, one of the restaurants that's open during the day is on a patio type enclosure with no glass in the windows. The staff put netting over the arches but the birds do find a way inside. I wasn't to bothered by this but some folks were. I used room service and I actually had a good experience. They came to my room with in 25 minutes and I got a follow up phone call to be sure I was satisfied. The place was kept very clean and the bathroom was large enough. The tub had water jets and I did enjoy that. The staff were really friendly towards the guests, at least from my perspective. They never seemed bothered to do whatever you asked. The front desk was very helpful when I was having trouble getting my return boarding pass.The rooms all have balconies and even though they were not all ocean front you could see a good bit of the ocean from the balcony. There were some things that need improved upon in my opinion. The room was considered a junior suite and we asked for 2 queen size beds as opposed to a king. The king is 2 full size beds pushed together and to get 2 separate beds the 2 beds were just pulled apart. Unfortunately the beds were full size not queen and my husband and I could've really used a little more mattress room. The mattresses were very firm but we didn't have to much trouble getting to sleep. The activities at the pool side were not as I expected. The music at the pool needs to be varied. Not everyone likes the Latin/Rap type music that was played mostly all day, every day. Some of the lyrics were not family friendly either. There was a daily activity sheet but sometimes the activities just didn't happen, and there was never any announcements saying what and where things were being done. I never saw the horseshoe games or the volleyball games, for example when I was there and there were never any announcements about them. The most disappointing thing for me was the nightly entertainment (or lack there of). There was live music in the bar each night at 8:30 pm but many of the songs were in Spanish and the music type never varied. They did have 'shows' at 10:00 each evening but some were contests rather then the shows I was expecting. The music was pre-recored which is ok but the sound track was bad and you couldn't hear the words at all sometimes. The dancers did a very nice job performing though. Their procedure for signing up for the specialty restaurants was not efficient in my opinion. You could only make reservations for that day, you could not make all your reservations at once. The staff member who took the reservations got there at 8:00 am promptly, but if you were not in line by 7:30 you ran the risk of not getting the restaurant you wanted. Of course I was up anyway because if you were not outside by 7:00 am to put your towel on your chair you did not get one. The staff were more the willing to help you find one though if you couldn't find one yourself. To be fair this saving seats thing is not particular to the RIU, every place I ever stayed had the same issue. If the entertainment and the bed situation was better I would probably go there again. As it is, there are other hotels on this beautiful island that I may stay at next time.
- Official Description (provided by the hotel):
- > * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 Miles from Oranjestad> * 700 m / 2296.7 Ft. From various shops> * 10 km / 6.21 Miles from the airport> * Credit cards accepted: Visa, MasterCard, Diners ... more less
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- Also Known As:
- Riu Palace Aruba Hotel Palm/Eagle Beach
- Riu Aruba
- Riu Palace Aruba Resort
- Hotel Riu Palace Aruba Palm - Eagle Beach