We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fell in love with Aruba and Riu Palace”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Riu Palace Aruba
Ranked #17 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Reviewed April 25, 2014

After reading reviews we were wary of our stay. However, we are happy to say that we loved our stay at the Riu Palace.

To adress some of the concerns other reviewers have expressed:

The food is top notch. Some of the best food we have ever tasted, at a resort, on a cruise ship, or an outside restaurant. Especially, Krystal, the fusion restaurant. Each dish we tried was exceptional. The restaurant would fit in with the top rated restaurants in NYC. You will not go wrong with any of the other specialty restaurants either. Its just a matter of food preference.

The service was excellent. Service was promt, professional, and curteous. Dinning tables were always ready. Drink orders were promptly taken and brought.

The purchase of the Westin next door turned out to be a plus for us. The vacancy of the Westin resluted in added beach space/ chairs. We did not have to get up early to reserve palapas/ chairs as others have complained. We went to the beach at our convience. Pleant of palapas were still available by the Westin. Construction was a non-factor during our stay.

Unfortunately, the rooms are outdated as people say. But they are clean and spacious. Of all the reasons to go to Aruba, the room is the least of our concerns.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank steve k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (6,178)
There are newer reviews for Hotel Riu Palace Aruba
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,846 - 1,852 of 6,178 reviews

Reviewed April 25, 2014

This was my first trip to Aruba. I booked this trip through Joanne at Beach Bum Vacations which made the trip nice and organized! Beach bum vacation provided us with vouchers to and from the hotel. They also provided us with coupons to use De Palm Tours for transportation and rentals. We used the coupon to rent a Jeep one day and go to Baby Beach. I definitely recommend you check out Baby Beach if you decide to leave the resort one day!

What I enjoyed most about the Riu was that it was all inclusive. The food was delicious. You do have to reserve your dinner reservations the morning of between 8 a.m. and 11 a.m., but everytime I went to make a reservation it was easy. There were not any lines. If we didn't feel like going to fine dining in the evening, we ate at the buffet where the food was delicious and the staff were friendly. The beach was beautiful and the pool was nice and big! I love that the resort is on the clean part of the beach. By clean, I mean no seaweed and roped off private water for just the RIU guests!

My complaints are that the hallways can be noisy late night and the staff isn't always the friendliest; however it is a very beautiful place to stay.
I will definitely be booking my next trip with Joanne at Beach Bum Vacations again as I prefer to be organized and know what to expect prior to going to a foreign country. She definitely helps make it easy!

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
17  Thank AlyLBeachBum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2014

Overall the RIU Palace was a great experience and nice location! The beach area was beautiful! The all-inclusive meals were amazing! My only complaint would be that the rooms were dull, dark and moist! It was so moist in our room that our passports became damp.

Room Tip: Pick a room overlooking the beach, it's absolutely breath taking!
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

Stayed here during Holy Week and we met up with some friends who were also staying there. The hotel itself, in terms of infrastructure and up keep, could definitely use some work. We stayed in 735 (junior suite) and a paint job, particularly in the bathroom, was sorely needed. The same was true in many of the common areas, particularly the Sports Bar area. Honestly, this didn't bother us much at all, since we spent most of our time outside the room.

We worked out throughout our stay. It was great to have a gym there, but it was very small. Each time we went, it was packed, and at least one piece of equipment wasn't working. They didn't have towels to properly clean off the equipment, which was kind of gross. Also, they had an old-fashioned water fountain, which should be replaced by a real water cooler. They gym hours were pretty limited (7am-7pm) so we had to figure out how to squeeze in our workouts without sacrificing the beach time.

We also made daily trips to the Sports Bar, and made friends with Haydee the bar tender, who is from our home country. Although all the staff were truly fantastic, Haydee stood out, and we were genuinely sad when she had some days off.

The quality of the food in the buffet varied, it was usually just average to above average, although the breakfast was consistently better than the dinners. The folks who worked in this room (Don Nicolas) were extremely attentive and remembered our names, which was a lovely gesture.

We also tried each of the four restaurants which required reservations (sushi; steak; seafood; Italian) and enjoyed all of them. Again, the service was excellent. The portions were more than sufficient, and the wait staff were polite not to rush guests, even though they had another dinner to prepare for. (We could eat at either 6:30pm or 9pm.)

We only spent one day lounging by the pool because the beach was simply too enticing, but we became fast friends with the staff who worked at the swim-up bar, who made us strong drinks. The one thing that would have made our lounging more enjoyable is if there were more servers asking the guests what they wanted to drink, instead of guests having to get up for it. That probably sounds snobbish, but since it is an all-inclusive, it is something that is par for the course at other all-inclusives.

The beach is simply amazing. I really can't say how much we enjoyed it! Before going, I had read reviews saying that it was the best on the island, and now I can say that I wholeheartedly agree. We have traveled throughout the Caribbean and this is the clearest water we have ever seen. The water was very salty, so if you like to swim, I would highly recommend bringing goggles or a snorkel mask. I made the mistake of quickly opening my eyes, and they stung for a solid 10 minutes. The one thing that is inconvenient about the beach is the limited number of huts, known as palapas, available to guests. People would get up at the crack of dawn to claim a palapa, so if you're not an early riser, there is a chance that you won't get one right in from of the pool. However, a tip: if you go a little bit to the left (in front of where the Westin used to be) there are palapas and ample space. We ended up going there, as there was more space and it was a bit quieter. Sure, we had to walk a little bit to get a drink, but it wasn't a big deal at all.

A recommendation: have some folks go around the pool area and on the beach asking guests if they would like any drinks. This would go a long way.

A special thanks to Paola Garcia at the front desk! We were supposed to change rooms halfway through our stay and she worked it so we would not have to move. This was wonderful, as we really enjoyed our room and the view from our balcony. Gracias amiga, un abrazo. And again, a very special thanks to Haydee from the Sports Bar. Chama, la pasamos chevere, echando vaina con vos todos los dias. Espero te encontreis bien, abrazo fuerte! -K y G.

Room Tip: Higher floors so you can get a view of the sunset. Also, away from the elevator, for less noise/foo...
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank GlobalDenizen8084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

From reading the reviews on TripAdvisor, we were prepared for the worst, but tried to be open-minded. We had planned to stay at the Westin but, sadly, it was sold to Riu and was now closed so we were placed at the Riu. When we arrived, we were told that our reservation had been cancelled even though we had a confirmation number and other correspondence with the front desk indicating our arrival; however, after spending an hour at the front desk, we were given an "upgraded" room and we did in fact have an ocean view, which was very nice. All of the reports about mold/mildew in the rooms are correct....you could smell the mustiness as soon as you opened the door to the room. The room was very spacious with a bed that was super king size, but could have been made of concrete. After no sleep the first night, we did get "pillow toppers" the next day and that did improve the sleeping conditions somewhat, though the pillow toppers didn't fit the bed properly. Basically, the hotel appears not to have been updated in a good many years and, since we are used to Westin Hotels which upgrade on a regular basis, this hotel was a great disappointment to us. The food, which was all inclusive, was adequate. In all fairness, we only ate breakfast and lunch at the hotel, but it was not nearly as good as the food we had had at the Riu in Playa del Carmen several years ago. The staff was, for the most part, very nice and tried to make our stay as pleasant as possible. We did enjoy the beach even though we had to be out there by 6:30 am at the latest in order to get a palapa (surely there must be some better system for reserving them). The parking for guests is "do it yourself", but the lots are several levels lower than the hotel entrance and involved a hike up a long hilly driveway or climbing four flights of stairs. The "turn down" service at night was hit or miss.

Room Tip: We were in building A which was supposedly better in terms of mold than building C, but my guess is...
  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank marcia39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

We visited on the 3rd week of April. It was our first trip to RIU Palace, although we've stayed at the Occidental several times, as well as Marriot Stellaris.

What we liked:
1. It's a compact resort so within just a few minutes you can walk from your room to your palapa on the beach, which is very convenient.
2. The food at the buffets (indoor/outdoor) is good, but can get repetitive (just like any all inclusive) after some time.
3. The service was better than I expected – on several times they would send repair people when requested in a timely manner. There was maid service two times a day – in the evening for more towels. The waiters/waitresses seemed nice, as well.
4. The beach/water is nice. It is more spacious and less crowded than at the neighboring hotels (Radisson, Occidental). Lots of space and the sea is calm.
5. There wasn't any noise from Westin construction or anything as I had read before.
6. There were plenty of palapas if you got to the beach before 7am, and lots of space – they were not stacked closely like at other places.
7. We had an oversized 9th floor balcony in the main building. These were huge compared to the other balconies.
8. The main building's junior suite was not small and had a pull out couch that we used as an extra bed.
9. There was a sports bar/room with pool and fuss ball tables with some extra food.

What was ok:
1. Getting the palapas was not as big of an issue as I thought it would be. I'm not exactly sure why some people want to grab the 1st row palapas. If you want some extra room, the palapas in the middle or towards back were just as nice and in my opinion better. Generally they were available to be reserved by 7am by wrapping a towel or hanging a bag. Some people would reserve them very early, leave and come back later. Others would wait till 7am until the beach workers would unchain the lounge chairs and bring them by. There were extra palapas infront of the Westin that could be used, since they now belonged to RIU. They seemed to be unclaimed until later in the day. Also I noticed some people had the beach workers reserve some palapas on for a tip (given on the next day).
2. The casino seemed decent – it wasn't small, but could be a little smokey.
3. The nightly shows were not of the caliber of other resorts (Occidental). There was a small stage.
4. Pool - We didn't use the pool because of the great beach/water, but it was very open/windy and plain. It didn't have much shade, waterfalls like some other resorts.

What we didn't like:
1. The Japanese restaurant food was disappointing. That was the only one we tried.
2. The wind at the RIU/Westin location was stronger than at the other hotels like Occidental/Hyatt/etc. The sports rental guy told me that it was due to beach being more open with the hotel being further from the beach and not blocking the wind. While some wind helps cool you down, the continuous bursts of wind resulted in sand being whipped against your back on occasion, but more regularly our towels and stuff had to be re-adjusted constantly. I also took a walk down toward the Occidental to check and did confirm that there was less wind at the beach of those hotels.

In summary it was a pretty good stay. The daily sunny weather with the beach and hotel made for a wonderful vacation. I just wish it wasn't as windy at this particular hotel because it made it feel a bit colder when you were around the water. This is something the RIU people cannot control, though. We must realize that every hotel has its advantages and disadvantages. When comparing all aspects I am sure you will not find one single resort that completely wins on every category. You just have to make sure the advantages work for you and are not impacted by the disadvantages.

Stayed: April 2014, traveled with family
5  Thank UConn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2014

This resort was fantastic! I vacationed with my husband and some family members, and I would go back to the Riu anytime! The resort was beautiful and the wonderful staff made our vacation amazing! Drinks were flowing non-stop and every restaurant we went to at this resort was honestly delicious. I wouldn't have one that I wouldn't recomend or go back to. The rooms were nice, and anyone who writes a review complaining about rooms when you are on vacation in paradise spends MUCH too much time not enjoying the lovely beach/pools etc! There was a nice walkway along the beach where you can walk for a long time and pass many other resorts, restarants and bars. That made for a nice exercise path between numerous drinks at the swim up bar! Overall, I would highly recommend this resort for a very fun vacation! Aruba is simply gorgeous in general, but the Riu made our trip perfect!

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Cheers1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Palm - Eagle Beach
0.1 mi away
Hotel Riu Palace Antillas
Hotel Riu Palace Antillas
#20 of 24 in Palm - Eagle Beach
2,656 reviews
1.1 mi away
The Ritz-Carlton, Aruba
The Ritz-Carlton, Aruba
#12 of 24 in Palm - Eagle Beach
2,052 reviews
0.3 mi away
Barcelo Aruba
Barcelo Aruba
#19 of 24 in Palm - Eagle Beach
2,211 reviews
Show Prices
Show Prices
Show Prices
2.4 mi away
Tamarijn Aruba All Inclusive
1.0 mi away
Aruba Marriott Resort & Stellaris Casino
Aruba Marriott Resort & Stellari...
#9 of 24 in Palm - Eagle Beach
5,898 reviews
0.6 mi away
Holiday Inn Resort Aruba - Beach Resort & Casino
Holiday Inn Resort Aruba - Beach...
#18 of 24 in Palm - Eagle Beach
3,187 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Riu Palace Aruba? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Palace Aruba

Address: J.E. Irausquin Boulevard 79 | Palm Beach - Oranjestad - Aruba, Palm - Eagle Beach, Aruba (Formerly Aruba Grand Beach Resort)
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Palm - Eagle Beach
#11 Spa Hotel in Palm - Eagle Beach
#12 Top resorts Hotel in Palm - Eagle Beach
#12 Luxury Hotel in Palm - Eagle Beach
#15 On the Beach Hotel in Palm - Eagle Beach
#16 Romantic Hotel in Palm - Eagle Beach
#18 Family Hotel in Palm - Eagle Beach
Price Range: $423 - $857 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Aruba 4*
Number of rooms: 450
Official Description (provided by the hotel):
> * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 Miles from Oranjestad> * 700 m / 2296.7 Ft. From various shops> * 10 km / 6.21 Miles from the airport> * Credit cards accepted: Visa, MasterCard, Diners ... more   less 
Reservation Options:
TripAdvisor is proud to partner with West Indies, BookIt.com, TravelUp, RIU Hotels and Resorts, Hotels.com, Cancelon, Evoline ltd, Hotwire, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hotel Riu Palace Aruba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Aruba Hotel Palm/Eagle Beach
Riu Aruba
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing