We found ants all over the room. My husband and I returned a few days ago from our second trip to Aruba. Last year we stayed at the Amsterdam Manor and loved it!!! This year, due to my late planning, it was booked, so on the advice from people on the message boards, we thought we would give the Manchebo a try, since everyone had nothing but good things to say about it. Upon arrival, I was a bit let down, as it was outdated, old, and pretty ugly. I thought for a hotel that cost more than the Amsterdam Manor, it would have been nicer, but it wasn't. The first night we checked in, we found ants all over the room. As we started to unpack, and moved around the room, I started noticing little ants. They were on the floor in the bedroom, then I noticed them in the bathroom sink. Then, I noticed them on top of the TV center. Then, I went to take a shower and they were crawling out behind the shower wall. As I looked around, they were practically everywhere. I was not a happy camper. We phoned the front desk and the lady there wasn’t very helpful, she said she would send a maid, but that didn’t happen until 30 minutes and another phone call later. They didn’t seem to care that there were ants, they sprayed some bug spray and told us they couldn’t move us because there were no other rooms available. I was extremely aggravated, as the maids spoke no English and left dead ants all around the room. I told the lady at the front desk that I wanted to speak to a manager, she said one wouldn’t be available until the next morning. I have never had to deal with a hotel that was this dirty, workers who didn’t seem to care, and didn’t have someone on staff to make decisions. My husband and I proceeded to get to bed and tried not to think about the bugs. Then, the toilet started making an odd squealing sound that went on for hours. Apparently, there was no maintenance guy on duty that night either, so the lady at the front desk said she couldn’t fix it. This kept us awake the first half of the night. Then, to make matters worse, around 3:00 in the morning, the air conditioner started making this awful buzzing sound and wouldn’t stop. After 20 minutes of trying to fiddle with this odd remote control they had for it, we got the buzzing to stop, but then the entire thing stopped working and we had no air conditioning for the remainder of the evening. The next day, after getting very little sleep, I went down to speak to a manager. By this time, there were more ants back in the room. The manager sent another maid and a security guard to the room to check it out, as if they didn't believe what I was telling them. They had maintenance fix the air and toilet, but said they still didn't have a room to move us to. I explained that I didn't appreciate having to pay nearly $130 a night for a room with bugs. She said she would have her manager look into what could be done as far as reimbursement. We ended up spending a second night in the room, bugs and all. The next morning, I had the Operations Manager and yet another maid in my room. I swear, these people couldn't make any decisions on their own, and had to keep going to the people above them to try to get anything accomplished. Finally, they found us a new room to move to, which seemed to be bug free. After much arguing, we were given a refund for one of our four nights stay. In the end, the hotel wasn't anything we expected, we couldn't believe how old and ugly it was. The staff was not friendly or helpful. We actually saw bugs everywhere around the hotel. At the front desk, in the gift shop, at the bar. Now, don't get me wrong, we realize that this is a hotel on the beach, but I haven't ever seen or heard about this sort of problem at any of the other hotels on the island. I guess I am just very used to America, where the customer is always right. The last straw for me was when the operations manager actually said, "there are always bugs, get over it, you're in the Caribbean!" The only nice part about the Manchebo was the spa, which is brand new. I think the staff should be better trained to make decisions, etc. too. I find it interesting that before our trip, I had several questions about the Manchebo, and Edgar, the Director of Operations responded to them. Yet, when I asked to see him while we were there, I was always told he was un-available. I also tried leaving feedback on the hotel's website on thier feedback/comment form, but curiously enough, it doesn't work and wouldn't submit my comments. Guess they try to dodge receiving negative feedback all the way around!
- Official Description (provided by the hotel):
- The ultimate Caribbean vacation experience begins at our intimate, 2-story boutique resort located on the shores of majestic Eagle Beach, an ideal place for romantic and rejuvenating getaways. The Deluxe Ocean and Deluxe Garden View Rooms offer attention to details and amenities, including spa-like bathrooms offering a rain/waterfall shower. The wellness experience includes a beach-side exotic Caribbean-Balinese style spa offering a variety of massages, body treatments as well as yoga & Pilates classes and fitness room. Optional premium fully a-la-carte all-inclusive program available featuring Ike's Bistro, The Chophouse and Omakase Sushi Bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, West Indies, TravelUp, Expedia, Travelocity, Orbitz, getaroom.com, TripOnline SA, Hotwire, Cancelon, HotelQuickly and Evoline ltd so you can book your Manchebo Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Manchebo Beach Resort And Spa
- Manchebo Beach Hotel Palm/Eagle Beach
- Manchebo Beach Resort & Spa Aruba/Palm - Eagle Beach