We recently returned from seven nights at the Amsterdam Manor, which we picked based on the reviews here at TripAdvisor. We returned mostly happy with our experience at AM, which started out poorly but ended well. For me the most important thing to point out to future travelers, which some of the previous reviewers hinted at, is how different the rooms can be at AM. When you stay at a Motel 6 you can probably guess that the most expensive room there is not going to be a whole lot more luxurious than the cheapest, just as at a Ritz-Carlton the cheapest room is still going to be very nice. I don’t think these kinds of generalizations hold up at AM.
We went in just in search of a comfortable room and booked the standard studio, preferring to spend our money on activities and good meals. (From reading the other reviews it was obvious that this is not the place to stay if you want a water view as the hotel is too low to the ground for a good view.) The room we were given at check-in was really horrendous. It was very small, dark and so hot (because it had two sun-exposed walls and a high ceiling) that the ac couldn’t keep up with the temp. The worst thing was eye level windows which, if you closed the blinds for privacy, blocked out all daylight. It was tired, depressing and just an unhappy place to be. I would rank it below basic level hotel rooms such as Hampton Inn and Comfort Inn—not a bargain at any price. Rooms of this type are not seen on the hotel’s webpage either. Because I “kept complaining,” in the words of the manager, we were given a superior studio on an upper floor, which is more of what I had imagined based on the hotel description and prices. This studio had updated fixtures, a balcony, natural daylight—it was fine but not luxurious by any stretch of the imagination. I think the folks who were so enthusiastic about AM must have booked suites—but be warned that you may not get the suite you book—at the time we were checking in a group of 4 that had reserved the two bedroom suite was not going to be able to get that particular room until the following day because as the clerk said, “we regularly overbook.” If you read the other reviews this seems to happen on a regular basis.
Some things I did like about AM: the grounds were lovely and well-maintained; the atmosphere was European with lots of Dutch guests, not American so you really felt like you were faraway from home; it was very quiet at all times which made for good sleeping and napping; I loved having the kitchen to store drinks, restaurant doggie bags and make am coffee (if you are a coffee drinker bring your own to Aruba—we could not find decent coffee in the stores, as well as basket-type filters); the location was very convenient—near mini-golf, bowling, better restaurants. Beach was great and use of hotel floats is free. The room was kept very clean by housekeeping.
Some miscellaneous things I didn’t like: the food at Mangos is terrible—stay away; if you care about having alcohol in your cocktails avoid the bar as well—I am a drinking lightweight and could have three in an hour on an empty stomach without any effect; the bed was one of the worst hotel beds ever—extremely firm and the cheapest bedding ever (on a positive note it appears they wash the whole set between guests including mattress pad and bedspread); the smell—we noticed it about 10% of time we were there but it just wasn’t on AM’s beach but everywhere in the general area.
Finally, a note about service: some people were helpful, others weren’t. Make sure you follow up if you rely on them to confirm your restaurant reservations, in some cases they didn’t do as we asked or didn’t bother to let us know that they had been successful in confirming. The little touches other people mentioned we didn’t experience either—we were on their beach every day and never saw a fruit kebab or cool cloth, we never had a welcome bottle of champagne (we were on our honeymoon and they knew it) as some did and the turn-down service was pointless in comparison to what I’ve experienced at other hotels—they just left a chocolate, didn’t straighten up rumpled bedding, fill ice buckets or do anything else.
- Official Description (provided by the hotel):
- The difference will be felt the moment you set foot in the Amsterdam Manor Beach Resort. The hotel’s unique Dutch colonial-style architecture and Caribbean flair make it a special place. A small hideaway with the luxuries of a large resort, located on the world’s most beautiful beach, Eagle Beach. The warm, friendly, and personalized service along with the finest facilities on the island will give you an unforgettable vacation. Visit the resort’s website for the best available rates including taxes and fees (excluded service charge). It may occur that the resort appears to be sold out online on your preferred date. If this occurs, please contact us directly. We will be glad to find a solution! ... more less
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- Also Known As:
- Amsterdam Manor Beach Hotel Palm/Eagle Beach
- Hotel Amsterdam Manor Beach
- Amsterdam Manor Aruba
- Amsterdam Manor Beach Resort Aruba/Palm - Eagle Beach