We arrived around check-in time but our room was not ready. The staff at the front desk were very welcoming and friendly. We were shown to room 104B (a one-bedroom suite) but the floors were still wet in the room, apparently as the result of an island-wide power outage. Once we got into our room, we noticed that the ceiling fan in our bedroom did not work properly and both televisions had very bad reception. Maintenance came quickly, tried to fix the fan without success and told us that the cable company needed to determine why there was a problem in this room and two others. Not sure why we were checked into a room with existing, known television problems.
Because of the issues, we were quickly upgraded to room 205 (a two-bedroom suite). This suite was a nice upgrade for us because it allowed my husband and I to have our own bathrooms. The small kitchen in the room was fully equipped with everything we needed (pots, cutlery, plates, etc.) and was great to have. The Super Food was close enough to be visible from our kitchen window so getting food was very easy and the Super Food is a very nice store.
The room had a nice balcony with an ocean view and a partial pool view. The balcony overlooked Mango's restaurant which was only an issue when the dance show was going on because of the loud music but it did end at a reasonable time. There were two lounge chairs on the balcony as well as a small table with four chairs and an umbrella. We enjoyed lunch here most days during our stay.
The room had a dehumidifier which was excellent. It does make some background noise and you have to empty it at least twice a day so it will not automatically shut off, but it was essential to keeping the room cool. I don't remember seeing a dehumidifier in the first room.
The in-room safe location in room 205 was very inconvenient. It is in a closet that is sandwiched between a nightstand and a section of the wall that juts out due to the air conditioning. My husband and I both hit our shoulder on that corner of the wall after bending down to use the safe.
The bathrooms looked very nice and were very clean however they both had those partial glass wall showers. If you can take a normal shower in this type of setup without getting water on the floor then you are a superior human being. I did not enjoy my showers because I was so preoccupied with trying to keep the floor dry. The outside of the master bath in this room is damaged due to others having the same problem, the paint is peeling off near the floor.
The bed in the room was very firm. I thought this would be a problem but we both slept very well. The room also has a drying rack which is very handy for drying swimsuits.
The cleaning staff are friendly and do a great job. The grout in between the floor tiles definitely needs a thorough cleaning, but that is not something the day to day cleaning staff can control as they surely do not have time for that level of cleaning.
The pool at this hotel is nice, but it is small. There is a baby pool also.
The staff at the hotel were very friendly and helpful and this made a big difference in working through the couple of issues we encountered with our room. We used the concierge to make some reservations and she was very helpful and friendly.
The sewage smell. It was obvious on our arrival and lasted for three solid days. I spoke to the front desk staff and they indicated that this was due to the island-wide power outage on the day we arrived. If you look at maps of this hotel's location, you can see that the waste water treatment plant is very close, maybe a block away. I had read from other reviews that the sewage smell issue was resolved but it was present for the first part of our stay. Was it overwhelming to the point we wanted to check-out? No. Was it obvious and unpleasant? Yes. The smell was even noticeable on the beach. Nothing that the hotel can control.
The beach is an easy walk across the street from the hotel. The beach itself is beautiful. However, this part of Eagle beach is rowdier than the Bucuti end. Not a good beach for taking a peaceful nap or enjoying the sound of the waves from your beach chair. If you get to the beach early, you may have an hour or two before the jet skis arrive for rental. Once this happens, and the boats and jet skis start coming by, the otherwise calm surf gets wavier from boat wake and noisier from the engines. The hotel does clean the beach, however one morning the black bags of trash left between the palapas and the water were not picked up until maybe 10 a.m. Not exactly the view I want from my beach chair.
We did not have a problem getting a palapa and chairs on the beach, however the hotel does not reserve its palapas and chairs for guest only. If someone not staying at the hotel occupies a palapa and no chairs, they do not ask them to move. If someone not staying at the hotel wants to use the chairs, they charge them a fee and tie a yellow band to the now rented chair. I can see during busier times of the year, there could be an issue with hotel guests getting palapas.
Another downside of the beach is that it is right next to the road. There is some traffic noise but the worst thing is that there are tour buses that occasionally park next to the road and drop off busloads of people to this beach. All beaches in Aruba are public so the hotel cannot help this. During one of our beach days a big open air green bus dropped off a large number (30+?) of people and they were absolutely obnoxious. They were loud and drunk and there for the entire afternoon. They played volleyball and I heard every curse word that I am familiar with, yelled repeatedly. These people had no regard for anyone around them, including children.
I mentioned previously that everyone at the hotel was very friendly. There was one exception, one of the beach attendants. A girl had gotten stung by a jellyfish and was really suffering. I approached a beach attendant to see if he could perhaps see if she wanted a doctor called or directions to the hospital, etc. His immediate attitude was non-caring. He asked where it happened and once he heard that it happened in the water he just kept talking about how instances like this are why he doesn't swim. Personally, I didn't care about his swimming issues and they were irrelevant because the girl was out of the water. The girl needed help and that should have been the first priority out of common kindness and courtesy. He meandered over to another attendant who thankfully seemed to be more interested in helping.
Overall, this hotel is good and the people are nice and helpful. Because of the less than quiet beach and the smell I do not think we would stay here again.
- Official Description (provided by the hotel):
- From the moment you arrive you'll feel the difference. Dutch colonial-style architecture and a Caribbean flair make the Amsterdam Manor Beach Resort a special place.....A small hideaway with the luxuries of a large resort, located on a premier beach, Eagle Beach. Warm, friendly personalized service, fine facilities and amenities create an unforgettable vacation. ... more less
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- Also Known As:
- Amsterdam Manor Beach Hotel Palm/Eagle Beach
- Hotel Amsterdam Manor Beach
- Amsterdam Manor Aruba
- Amsterdam Manor Beach Resort Aruba/Palm - Eagle Beach