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“Still One of the Best Out There”

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Hyatt Regency Aruba Resort and Casino
Ranked #15 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
GreenLeadersPlatinum level
West Orange NJ
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Still One of the Best Out There”
Reviewed March 10, 2011

Stayed 10 nights this time at the Hyatt Aruba and wasn't disappointed too much again. The staff is the greatest and really go out of their way to make you feel at home. From the front door staff to the concierge to the room housekeeping staff your visit at the Hyatt in Aruba is staff perfect. The returning guests are really what make your staff so wonderful . We made the mistake this year of spending a few days during the Washington Birthdays Week nightmare and were greeted by rude kids who had equally rude parents. Once they cleared out we then had to deal with an equally rude group from a Canadian Bank who didn't go into their pockets at all to tip pool staff for carrying and setting up their chairs and towels. They acted as if it was coming to them which is pretty disgraceful. The Aruba staff work on tips and these people didn't spend a dime to thank the staff. It was quite embarrassing to witness and made me wonder why the Hotel bothers to get revenues in this manner? This group was awful in their manners and had unlimited drink coupons which made their behavior even more suspect.
Yes, one has to get up early to get their choice of hut or umbrella, but it usually consists of social gatherings with others to discuss their stay, their restaurant selections, and their lives. It makes for some very lively conversations as some new guests found out. Seeing the same faces annually is always a good feeling for the most part.
The hotel rooms are going to be upgraded this year and some of the worn and stained carpeting will be replaced. The bathroom window situation has been resolved and the reality is how much time does one really spend in their rooms when they are in Aruba? Does it really matter what view you have? Not really!
We dined at Madame Janette and Screaming Eagle as well as Japegno, Chalet Suisse and Passions on the Beach which we found to be superb! The Aruba restaurants are quite pricey but serve some very quality meals. We enjoyed our stay and look forward to next year's stay!

  • Stayed March 2011, traveled as a couple
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Helpful?
Thank MrsMaytag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Columbus Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 8, 2011

My husband and I travel frequently. I am in the Hospitality Industry. We were blown away by the great service, spacious room, great food, and awesome location of the Hyatt Aruba. We spent 6 Nights and will be back. The location is ok but the beach is amazing. The service is what sets this hotel apart from others. Smiles all around - you can tell the staff really enjoy their jobs and enjoy what they do. This is the golden ticket for any hotel/resort. They are far above many hotels on the island for service.

You have to wake up and stand in line for a beach hut (arrive at 5:30am) or they will be gone. This is the only "bad" thing. The towels on the chairs that you lay out reserves the huts ... BUT this means you have a beach hut the entire day on an Arubean Beach!

Food quality was excellent. if you have access to the Concierge lounge, they offer very good quality food daily and complimentary soda's, water, etc. (all free)

GREAT Stay........... I miss it already!

  • Stayed March 2011, traveled as a couple
    • Value
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Helpful?
Thank marievColumbusOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Augustine, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 4, 2011

We just got back last night from Aruba. After reading all the great reviews on the Hyatt, we decided to splurge and spend the $750/night for the "newly renovated and best place to stay" hotel on the island. Our expectations were way too high. The rooms are slightly above average...nothing luxurious. The balcony was standing room only. Low end towels and sheets. The shower leaked because the door did not close all the way. You can hear your neighbors every conversation.

The grounds are beautiful. Beach is great. The Spa is not a spa. 20 year old locker room that has plans for renovovation in December. Massage was great...would have been a nice touch to have on the beach in a cabana. All of the Hyatt employees are very friendly. No one goes out of their way to assist you...only if you ask. No one comes around to the pool or beach for cocktails or food...you need to chase down. I would have expected more in that area. Food at restaurants was very good. Brunch was crazy busy.

As in previous comments. I would not pick the busy time to come here. The first two days tons of kids were running around unattended. Very noisy and rude guests from East coast. Also, company event three nights which closed the pool area and part of beach.

Aruba is a beautiful island. It is very casual. If I went back, I would stay at a less expensive hotel or time share and have no expectations in the area luxury.

Stayed March 2011, traveled as a couple
Helpful?
2 Thank JOS4449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex County, New Jersey
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 3, 2011

We arrived on Saturday afternoon with our 21 year old daughter and were promptly met by the bellman who took our bags. We arrived around 3pm and our room wasn't ready. After a welcoming drink and a tour around the hotel we were able to check-in. We had been upgraded to an Ocean/Pool View Room on the 8th floor. The room was quite nice with 2 Queen Beds and a very nice bathroom. In reading an earlier criticism of the bathrooms and their use of frosted glass; the hotel did cover the glass that actually faced the beds. The grounds themselves are quite beautiful and spotless. As you can see from my photos the pools and access to the beach are very easy.

The room was serviced each morning while we were out. Internet access is available (not free) and if you're going to be there for a week I would advise getting the weekly rate and not the daily one. As this same provider is at the airport that turns out to have a hidden benefit. I found the speed to be very reasonable.

The one "con" you will read about and I concur is the requirement to basically get up before 5:30am and wait on line for an umbrella or beach hut. Unless you're willing to spend $35 a day, getting up early is something that became a family rotation between us. That said, the pool itself was very nice and the chairs reasonably comfortable. Service poolside was pretty good as well. The main hotel bars are a bit pricey drink wise. The Pier Bar does have a 2 hour Happy Hour. We also spent some time on the beach and very easy access to just about any water sports you could want.

Food wise, breakfast and lunch was great. Usually the breakfast buffet is what most people order although one morning I did get just a continental breakfast. Lots of variety and good food and service. We did try Cafe Piccolo. I wasn't crazy about that restaurant which is Italian fare. I had ordered a Veal dish and while it was good it didn't quite hit the spot (I felt the veal should have been cut thinner and only 2 patties). My wife ordered an eggplant dish that was very tough (to be waiters credit he didn't charge us and offered anyother dish on the restaurant). We ate lunch each day at the Palms and every meal was good.

I did go to the fitness center a few times which is pretty well stocked with late model equipment.

The location of the hotel is perfect. Easy walking distance to most of the main restaurants as well as other hotels and their bars/restaurants.

The Hyatt also boasts stores for shopping and a dessert/coffee place (serving Starbucks). The "open" hours are excellent with most stores open to 11pm or longer. The Casino at the hotel does offer gambling including table games as well as slots. I love craps but one table doesn't do it for me. On the other hand, my wife loves slots and there were lots of different types of slot machines.

This was our first visit to Aruba and we had an excellent time. I would not hestitate to recommend this wonderful hotel.

  • Stayed March 2011, traveled as a couple
    • Value
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Helpful?
1 Thank c00ldad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden City, New York
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 3, 2011

This hotel came highly recommended by a friend, so it had a lot to live up to because often when someone says it's that great I am disappointed. We had never been to Aruba and were actually one of the rare visitors that experienced rain. We spent some time walking through the nearby hotels and felt we were in the overall best one. The set up of a huge open air lobby with comfortable couches and chairs was quite unique. The ever present Aruba breeze flowed through the area and swayed the large plants with refreshing air. Sitting there in the evening listening to live entertainment was so relaxing.The gardens were lovely and well maintained and the beach just beyond the pool was the ultimate in location.The size of the hotel was perfect. We actually noticed when there was a turnover in guests. It was a bit inconvenient to have to get up every morning before sunrise to reserve a hut on the beach but well worth the effort. It seems to us that when you are paying so much for a room there should be guaranteed poolside or beach chairs.It also is not pleasant listening to people who do not follow the rules and try and take a reserved hut. That being said, I think this is a problem in all of the beach front hotels. The Hyatt had one of the best pieces of beach - seaweed free. Just lovely. We also enjoyed lunch at the poolside bar although getting a seat there reminded me of trying to get a parking space at the mall during Christmas!A clean hotel is a top priority for me- I get skeeved out easily. Our room was very clean and the staff were most attentive. A few nights we ate across the street at some of the local restaurants but our favorite meal was at the hotel's Japanese Restaurant. The food and service was outstanding and the price reasonable.We used the exercise room everyday which was simple but clean and adequate.Better that than being charged extra for a more elaborate gym. I like to look in the shops and was disappointed with the Hyatt shopping. The general gift store was very limited in inventory. I recommend going to the shops a few hotels down at the Marriott. More selection and same staples several dollars cheaper. Also the Marriott hotel has a really nice takeout type cafe with a great selection of salads, sandwiches and pastry. This is another thing that lacks at the Hyatt. They have a great Starbucks for coffee but scant choice of snacks. We rented a car for a day but there is very little to sight see. It may be better to go on a jeep tour because the streets lack names and are poorly marked. It was kind of a waste to rent a car for a day and see all in 2 hours. Go on the slide and enjoy the pool/beach instead!!!

  • Stayed March 2011, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mvgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 28, 2011

My Girlfriend and I had an Excellent stay at the Hyatt Aruba. There are no 5 star hotels in Aruba until the Ritz is finished in 2012 but this is as close as you can get. The grounds are beautiful, very lush, the rooms are modern and clean and the remainder of the property is impressive. The food was excellent at the beach/pool cafe and at the coffee shop. We did not eat at the dinner restaurants. The service was excellent, everyone was super friendly and helpful.

The biggest frustration was the lack of chairs at the beach and pool. When you pay $800/night for a hotel room you shouldn't have to fight for chairs. To get a cabana you had to get up and wait in line at 7AM. There has to be a better way in this day of technology. In fairness this was a really busy week but they need to do better in this regard but I give them an A+ for everything else.

Aruba in general was excellent. Definitely check out Flying Fishbone and Madame Janette, you definitely won't regret it. Just book ahead!

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank trvlNstyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millburn, N.J.
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 28, 2011

Spent President's week at the Hyatt with my wife and three teenagers. There were a lot of pluses: the rooms and common areas are really well done and attractive; the staff is unfailingly nice and helpful; and the restaurants and bars are very nice (if a bit pricey). But despite this there were some real negatives. Most acutely, there are simply not enough beach chairs and umbrellas for the number of guest. According to the Hyatt system, one has to be at the beach hut by 5 AM -- THAT'S RIGHT 5 AM -- in order to reserve chair and an umbrella at the beach or the pool for the day. To put it mildly, to have to get up an hour earlier on vacation than I normally get up for work was a real disappointment and greatly diminished the entire experience. Exhausted and sleep-deprived is not an ideal way to spend a holiday (especially when spending over $1000 a day for two rooms). Likewise, there were simply not enough housekeepers for the number of guests. On two occasions, we returned to our rooms after 2 in the afternoon to find that they had not yet been cleaned. And when we asked that they be cleaned right away, we still waited nearly two hours for housekeeping to finish.

The bottom-line is that we had a very nice vacation and the Hyatt is a nice place; it simply was not the wonderful experience we had hoped for. My guess is that if you go during a non-peak period, the hotel is a special place. However, I would avoid it during the busiest times of the year (unless waking at 5 am to wait on a line for 45 minutes is your idea of relaxation and enjoyment.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank dhfsfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Aruba Resort and Casino

Property: Hyatt Regency Aruba Resort and Casino
Address: J.E. Irausquin Blvd 85, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm - Eagle Beach
#9 Romantic Hotel in Palm - Eagle Beach
#10 Spa Hotel in Palm - Eagle Beach
#11 Top resorts Hotel in Palm - Eagle Beach
#11 Luxury Hotel in Palm - Eagle Beach
#12 Family Hotel in Palm - Eagle Beach
#13 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Aruba Resort and Casino 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
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Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

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