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“Not what we expected....”

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Hyatt Regency Aruba Resort and Casino
Ranked #15 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
GreenLeadersPlatinum level
Halifax, Canada
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Not what we expected....”
Reviewed February 23, 2013

Returned to Aruba after 10 yrs with high expectations of the Hyatt after much research on here. Hotel was in a great location, grounds lovely, room disappointing. Paid over $900 nt(watch out for big taxes) for a room that could have been a basic airport hotel room. And that was on the concierge floor. Changed room due to noise. "French" balcony aka no balcony was disappointing as you couldn't get out and look at the beautiful beach or ocean, or sit on your balcony for sunset. Bkfst, snacks and appetizers on the concierge level was a great feature and Karen was very helpful with anything we needed. Also Arianne at the concierge desk in the main lobby was wonderful and helpful. Restaurants average...palms just so-so(hair in the sour cream and waitress shrugged it off), and the mexican not great, and didn't try the french but plenty of restaurants across the street and nearby that I will certainly suggest...worst part about the Hyatt is the issue of beach palapas/umbrellas. If you want shade on the beach you have to line up at 630am(still dark!) usually with 25-30 people to obtain one. They have an area of the beach where you can rent them daily for about $35 but told us that there were none avail during our 10 day stay and some of those are booked 6months to a year out!! Really, a beach umbrella?? You would think staying on the concierge floor for $900 nt might at least warrant an umbrella. Beach is lovely but was very busy and Piet's Pier for sunset drinks is great.

We rented a jeep for the week...only used it 3 days and that is all you need. Went into town, good high end shopping and main boulevard under construction they say for the next 18months, but will be lovely when it's finished. Two cruise ships in every day so can be busy. Visited the natural bridge(worth the drive) and the natural pool (crazy off road and a long way) the lighthouse and a small church that was beautiful.

Great restaurants were Papiamento (international) Papillon (french) Casa Tua (best pizza) Texas de Brazil(Brazilian). Indian restaurants were disappointing for these curry lovers. See individual reviews for each.

Overall, we would go back to Aruba, maybe at a less busy time of year and possibly try the bucuti beach hotel (which we visited...on eagle beach and much quieter) or maybe the new Ritz that is being built or maybe even the Hyatt when they are having a $200/nt sale!

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank ClarkyHalifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2013

First time in Aruba! And indeed one happy island. THe staff at tHe pool and bar always work so hard, very attentive and always smiling. THe rooms are Nice and clean. Having breakfast outside is always great. My husband and i enjoyed The pool so much. THe only thing i was sorry of is we was not able to do zoia Spa. I was actually, calling and nobody answer, so i just decided to pass by to ask. As i was waiting for my turn, Ria i believe her name, is so stress explaining whatever, barely hear her voice, doesnt even look at you, and way too slooow moving...... So upsetting get out of there....
Alll in all it was an enjoyable vacation and surely we Will come back.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank PhilipMassachusset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northbrook, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2013

We just got back from the Hyatt and loved every minute. The property is so beautiful and well maintained. All of the restaurants were very good including the breakfast buffet and lunch at The Palms sitting outside. Our kids loved the Smoothie/juice bar and little bar in the pool. All of the staff were friendly and always ready to help. No attitudes here. Shout out to John at the water sports concession on the beach (dephisports). Super accommodating and a great deal on tubing for the kids and snorkeling excursions. The beach was wonderful as was the pool. Loved the beautiful and peaceful lobby and it became very lively at night with live music at the adjoining bar and everyone coming and going. The hotel is well situated so that you can easily walk to many restaurants. Even going into main town of Oranjestad was an inexpensive cab ride away. The room was super clean and very pretty especially the view of the teal blue ocean. We cannot say enough good things about this property. It is not cheap but well worth it.

  • Stayed February 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ellen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 25, 2013
Dear Guest,

We appreciate the great post to TripAdvisor and want to thank you for taking the time to share your positive experience with the world. We are pleased to know that we exceeded your expectations and look forward to serving you again soon. Thanks again!

The Hyatt Regency Aruba Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 19, 2013

This is a wonderful property! It's in a great location and has all of the amenities you could ask for. The staff is courteous, the rooms are nice and the facilities are top notch. I highly recommend staying here! You're not going to catch a break on food and beverage costs so I would assume that you should budget as of you were staying in a similar resort back in the states, but that's not Hyatt's fault, it's just a function of being in Aruba.

  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank Salexander99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 25, 2013
Dear Guest,

Thank you for your warm and positive comments about the Hyatt Regency Aruba Resort, Spa & Casino. We appreciate your insights and look forward to serving you again in the future.

Regards,

Hyatt Aruba Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 19, 2013

The Hyatt Regency Aruba is a beautiful property. The grounds are manicured so nicely that you'll never want to leave. Having breakfast sitting outside around a pond with black swans swimming around you is fantastic. The staff is incredibly helpful and always willing to go the extra mile. The only things I'd say was lacking is the front desk staff. I always waited in line for about 5 minutes before I was able to speak to someone. The Regency Club is also very nice - there's always some munchies and the dinner/breakfast goes far beyond hors d'oeuvres. The location is perfect - restaurants across the street and Palm Beach is by far the best on the island. The rooms are well appointed and very clearn. Most definitely a consdieration for your next stay at Aruba.

Room Tip: If you can get a room on the inside (not looking out onto the street) is definitely something you sh...
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  • Stayed February 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank ChcgoMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 25, 2013
Dear Guest,

Greetings from the Hyatt Regency Aruba Resort , Spa & Casino. Thank you for your feedback regarding your recent stay and for taking your time to leave a review. I echo your sentiments with regard to our exceptional service team. We are sincerely grateful that you selected Hyatt Aruba, and look forward to welcoming you back home in the near future.

Ones again thank you for your feedback and on behalf of our associates, masha danki!

Hyatt Aruba Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2013

I just returned yesterday from a 7 night stay at the Hyatt Aruba on Palm Beach.

First and most important, Palm Beach is one of the most picturesque beaches I have ever seen. Without a doubt Aruba is about the beach. The island is flat and the Palm/Eagle beach is very long with many high rise hotels. This is especially true on Palm beach. As a result the beach is VERY busy. The water is very silty and you can't snorkel on Palm beach. Also I think there's nothing to see even if you could.
This of course is not the Hyatt's fault but if you want serene and quiet and beach snorkeling don't go to Palm Beach Aruba.
Having said this the beach sand is beautiful and I observed the Hyatt staff cleaning the sand every morning with their sand Zamboni.

The service aside from the front desk was friendly and quick with the exception of the Palms restaurant which was slow but we were not in any hurry when eating there. The beach staff worked tirelessly in the hot sun and did a great job.

The grounds were very nice, definitely the nicest on Aruba. The pools and waterside were great as well. The grounds staff was ever present cleaning and security was very present. Bar staff were all very attentive.
We stayed in the sunset suite for 6 nights and the Cayena for one. The sunset suite had a great view of the water and included the lounge club. The Cayena suite smelled of cigarette smoke and did not have a water view. These are, at best, four star rooms compared to say the Four Seasons in NYC but this is all you get in the Carribean and the FS NYC doesn't have that view.

Given the four star nature of the hotel the bell staff provided 5 star service.

For those inclined to fine dining Aruba is perhaps not the place for you. We had one truly great meal. It was at the Screaming Eagle restaurant that also had a cool bar area with beds and canopies.
I was told the White restaurant in Palm plaza is also excellent. Madame Janettes was also good. But there ends my list.

If you are heading to Aruba and have refined tastes then the Hyatt is currently your only choice. The other big hotels are more like landlocked cruise ships. The clientele base at the Hyatt is the best on the island if that is important to you. I did not find that the Hyatt expensive nor did I find any unexpected room charges. I did hear about a bed bug infestation at one the neighbouring hotels and was happy I wasn't staying there.
There is a Ritz opening up about 3/4 of a mile north up Palm beach which will put pressure for sure on the Hyatt.

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jim m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 16, 2013

The most important thing about a review is to know who's giving it. We are not cruisers and we don't go to all-inclusives. We're not super rich but do like to have some exclusivity. We usually like to stay at the levels of Four Seasons, Ritz-Carlton, Wynn, One and Only Ocean Clubs. There are NO such places in Aruba. We were recommended the Hyatt. We had a party of 8 with 4 kids ages 6-11. We were in a Cayenna Suite that about $1400/night.
The weather was fantastic and the beach was gorgeous. A previous reviewer (ryce72 Feb 2013) was spot on with their description of things however if you go to any upscale hotel you'd be paying all those fees they had mentioned and more. The hotel had a lot to offer for our kids. The pools and water slide were fun. They had various talking parrots on the grounds. There were plenty of colorful iguanas to follow and of course the beach was beautiful. You do need to get in line BEFORE 6AM to reserve a beach hut (palapa). Even if you get one in the front row private vendors will rent umbrellas that they'll place in front of you obscuring your view of the water. Beach service is understaffed for sure.
I noticed this facility was ranked #12 in Palm/Eagle beach but again, ranked by who? We met someone who claimed to have had a deal for 5 nights at $650 total at a neighboring facility that they walked away from once seeing the room. I sat next to someone on my flight home that had a $500/5night deal at a facility right next door. Clearly Aruba is catering to a wide variety of travelers. The downtown is dumpy and the strip across from the high rise hotel strip could just as well be Cancun.
Hotel staff was very friendly and quick to respond to requests. The bell service was one of the most timely I've ever dealt with. Our suite was nice but there were old cigarettes on our balcony when we arrived. Elevators are slow but there are easy access stairs. Food on site is ok but not great but that can be said for the whole island. We did go over to meet friends at a facility rated at the top of Trip Advisor and to us, we found the Hyatt significantly better.
Overall we had a very enjoyable trip. Our kids loved it. Personally as much as I also enjoyed it, I just wasn't as sad about leaving Aruba as I usually am when we come to the end of one our vacations.

Room Tip: Sunset Suite has better view than Cayenna Suite but due to clientele where you're located, it wi...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jnp31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Aruba Resort and Casino

Property: Hyatt Regency Aruba Resort and Casino
Address: J.E. Irausquin Blvd 85, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm - Eagle Beach
#9 Romantic Hotel in Palm - Eagle Beach
#10 Spa Hotel in Palm - Eagle Beach
#11 Luxury Hotel in Palm - Eagle Beach
#11 Top resorts Hotel in Palm - Eagle Beach
#12 Family Hotel in Palm - Eagle Beach
#13 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Aruba Resort and Casino 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
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Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

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