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“Beautiful Resort, Excellent Staff.”

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Hyatt Regency Aruba Resort and Casino
Ranked #15 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
GreenLeadersPlatinum level
Toronto, Ontario, Canada
1 review
“Beautiful Resort, Excellent Staff.”
Reviewed February 11, 2013

This is an impecable hotel with excellent amenities in a perfect location! Great options for dining including Mexicado, authentic Mexican cuisine, The Palms, great for lunch or dinner by the lit torches and a casual beach bar with good lunch options. The lobby bar has evening entertainment throughout the week. A romantic place for a cocktail. The staff of the hotel are very warm and welcoming and this made our stay exceptional. I would definitely recommend this hotel and will be returning myself!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,321 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
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dartmouth , nova scotia , canada
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 10, 2013

My wife and I spent 1o days in Aruba. This was my first visit to the island and Aruba was very nice. As for the hotel, it was just all right. We paid a premium to stay on the 9th floor, expecting the rooms to be nicer but they really weren't, just a regular hotel room with nothing special. The free breakfast and evening snacks were quite good but the room was definitely over priced. We paid $ 715.00 per night and a standard hotel room. We travel to the Turks and Caicos quite often and stay at Seven Stars and for the price we paid at the Hyatt we could have had a 1500 ft suite.

Room Tip: try and stay away from the ice machine, people start at 630, just to make sure they get to the beach...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wellsey60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 15, 2013
Thank you for sharing your comments and concerns regarding your experience during your recent stay at the Hyatt Regency Aruba.

Customer satisfaction is our main priority and you can be assured that we too are disappointed when we are unsuccessful in creating a memorable travel experience for our guests.

We look forward to regaining your confidence and making your stay both enjoyable and memorable.

Hyatt Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potomac, MD
Level Contributor
143 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed February 10, 2013

The pool area and courtyards and landscaping at the Hyatt seemed to be by far the most lavish on the island. The beach is not too wide and on the left side the view is blocked by wall to wall bars and water sport rental huts. The right side doesnt have them but there is some sort of reservation/fee system. We were treated very nicely as platinum guests -no internet fee plus room upgrade to pool view which was nice. The balconies are only standing room except for the luxury rooms. Ruinas restaurant was expensive and mediocre. Cold buffet at $12 was very nice-hot buffet at $24 is more of a rip-off. The room itself was ok-nothing special.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank david999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 10, 2013

I recently stayed with my wife at the Hyatt regency in Aruba 2/3/2013-2/8/2013. The hotel and facilities were quite nice. Unfortunately we were affected by the big storm that moved its way into New England, and a dream vacation was transforming into a nightmare. The response of the Hyatt staff during our time of need was unacceptable and worth mentioning today. The staff was completely ill prepared to handle the call volume that ensued as many displaced guests scrambled to find a way home and a place to stay. Not one staff member seemed to be interested in helping those in the lobby who struggled to find resources required to find their way home. Rather than problem solve, they resorted to excuses. The room rate to call out was $1/min and the average call wait was 35 min to one hour. In our case, we spent over three and one-half hours trying to resolve our traveling crisis and rebook our flights. It appeared to be more economially opportunistic for the Hyatt than truly helpful to the stranded guests.

The concierge desk was lazy and unmotivated to problem sovle as was the case with managment. Their behavior was abrasive and insensitive. Not a single Hyatt representative attempted to proactively accommodate guests by making resources/information available such as phone and Internet. I'm appalled that the guest services manager attempted to placate guests ONLY after the damage had already ensued, and tempers flaring. At that point, only a bitter distaste for the establishment permeated. The apoligies after seemed wholly disengenuous.

The Hyatt corporation would be well served to have quarterly sensitivity classes for their staff, particularly at the Hyatt regency in Aruba. Poor leadership and problem solving abilities. Poor customer service overall. I expected much more!!!!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 15, 2013
Dear Guest,

I would like to thank you for taking the time to post review about your recent stay at the resort. I sincerely apologize for the less than satisfactory stay. I have share your posting with the staff regarding your experience during the snow storm. While we generally received positive feedback about the service from our concierge staff, we learn from every experience to help us to improve.

We hope we will have the opportunity to regain your confidence should your travel plans include Aruba in the future.

Again, thank you for taking the time to post the review.

Resort Manager.
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Providence, Rhode Island
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2013

This hotel has NO ability to help distressed travelers and their employees lack plain old common sense. This was our second stay and a complete disappointment. We were there during the Noreaster that grounded many, many guests. The concerige and guest services manager would not open up an additional phone line so that guests could call airlines and rebook. Nor would they help us with any alternate plans. In convo with other guests- same sentiment- concerige is LAZY.

Our room was ok except for the toe nail clippings on the rug- not ours. Hello vacuum???

If you want to sleep in and go to the beach on your vacation- you cannot here. You must get up and reserve a spot with an umbrella for beach or pool. The line forms at 630 am! Dont be late! You can of course pay extra if you want!

The wifi price and coverage was ridiculous. If you have a sick child at home, need to reschedule your flight or communicate for any business need- forget about it. This is 2013 - wifi should be FREE and FUNCTIONAL.

We wont be back and eagerly await the Ritz Carlton-- where serice and customer satisfaction is of concern. Hyatt Aruba- get ready for competition.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LaurieandBill22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 18, 2013
Dear Guest,

I would like to thank you for taking the time to post feedback about your recent stay. I sincerely apologize for the less than satisfactory experience during your return visit. The comments about the concierge and housekeeping concerns have been shared with the appropriate managers. We are currently installing a WiFi solution that will be available at no cost to guests staying at the resort.

Again, thank you for taking the time to offer feedback. We hope to have you as a guest again to regain your confidence.

Sincerely,
Resort Manager
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Montreal, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 6, 2013

We stayed at this hotel the last week of January for 8 nights.
I am writing this review because I am tired of hotels taking advantage of people at check out with ridiculous hidden fees.

Here is the breakdown on this hotel :

• Is Aruba amazing : YES
• Is the hotel location excellent : YES
• Is the property beautiful : ABSOLUTELY
• Is the service great : YES

Here is my problem. People are paying a HUGE amount of money per night in the high season and this is what they get on top of that.

• Resort Fees : $50-60 a day
• Room Service Fees $4.50 per day (this is a first ?)
• Baggage handling fee $15 (this is first ?) - And it does not matter whether you use a bellman or not - You're gonna pay Buddy anyways. We brought our luggage to the room and they still had the audacity to charged us.
• You want a hut in the shade on the beach. You better be in line at 6h30AM (what a vacation...). Oh you want to reserve one ? No problem $35.
• And the list goes on and on. Expect 5-6 charge lines per day under your hotel nightly fee.

It's a beautiful hotel and location, but their financial goals off each customer are out of line.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tahiti009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 6, 2013

Just returned from another glorious week in Aruba. We have been coming to Aruba on and off for more than 35 years. Over the years we have stayed in many hotels, but the Hyatt is definitey our favorite. Perfect location, beautiful beach and extraordinary staff. We have stayed here for over 15 years, usually at the end of January. So many of the staff have been there for more than15 years, so it is like coming home. Wonderful warm receptions. The weather is wonderful, warm with tradewinds. We love the tents on the beach. Two lounges under the tent, two on the beach and you are set for the day. You can even have your lunch on the beach. We will definitely be back next year.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mdelv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 7, 2013
Greetings from Hyatt Regency Aruba!

We appreciate the great post to TripAdvisor and want to thank you for taking the time to share your positive experience with everyone. We are pleased to know that we exceeded your expectations once again and look forward to serving you soon. Thanks again!

Warm Regards,
Hyatt Regency Aruba Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Aruba Resort and Casino

Property: Hyatt Regency Aruba Resort and Casino
Address: J.E. Irausquin Blvd 85, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm - Eagle Beach
#9 Romantic Hotel in Palm - Eagle Beach
#10 Spa Hotel in Palm - Eagle Beach
#11 Luxury Hotel in Palm - Eagle Beach
#11 Top resorts Hotel in Palm - Eagle Beach
#12 Family Hotel in Palm - Eagle Beach
#13 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Aruba Resort and Casino 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
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Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

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