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“Great service, friendly people, good food, nice rooms” 5 of 5 bubbles
Review of Hyatt Regency Aruba Resort and Casino

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Hyatt Regency Aruba Resort and Casino
Ranked #12 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
GreenLeadersPlatinum level
Cambridge, Massachusetts
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great service, friendly people, good food, nice rooms”
5 of 5 bubbles Reviewed October 27, 2012

We stayed in the Sunset suite in the Hyatt Aruba and had a great 4 day break. The front desk and concierge staff were very friendly and the gentleman at the Hertz rental desk (Andy) was delightfully helpful. The beach is fine, the view from the room fantastic and the room itself was spacious, clean and quiet. The diving center was top notch, staffed by a friendly South African marine biologist, and even when they didn't have a full boat, they took us out no problems. The spa was also excellent, and the casino is perfectly fine. The breakfast buffet is delicious and the service is fast, friendly and efficient. This is perhaps the best place to stay in Aruba in the hi-rise category of hotels.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GChert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, October 30, 2012
Greetings from the Hyatt Regency Aruba!

Thank you for your feedback regarding your recent stay and for taking your time to leave a review. I echo your sentiments with regard to our exceptional service team. We are sincerely grateful that you selected Hyatt Aruba, and look forward to welcoming you back home in the near future.

Sincerely,

Hyatt Regency Aruba Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,142 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (589)
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English first
Marblehead, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed October 25, 2012

The price you pay should equal the service/accomodation you receive. Not the case here. Originally we were put in a room on the first floor where the hallway reeked of urine. The decoration is old; 70's orange and green. Instead of a balcony our room just had a view of bird cr#P. The lunch place was dirty with terrible service. One day all of the waitresses let a line build at the door while they sat around a table gabbing. Finally I went in to see if they had closed for some reason. When I located them I asked if they were open. Without apology they all meandered back to help guests. We paid $30 daily to have a palapa reserved. It never was. It was a daily hassle and confusion. Don't get attached to a palapa in the first row. Those are reserved for suites that may not even be occupied. No turndown service at night. Room service dish left in the hall for a week. Lost airconditioning for a day or so. For the most part staff was not friendly or happy. Etc. Etc. Etc. This is a sign of bad management. They should take a walk down to the Marriott where eveyone smiles and says hello. I will say there was a nice man that worked in the breakfast place, He is an asset. Also in the evening (in the past) I have had lovely meals and great service. I think the waiter's name is Tony. He is excellent. The restaurant is beautiful and the pond surrounding it is lovely. Maybe the key is to come for dinner or breakfast and then leave.

Room Tip: If you want a balcony you will need a suite.
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  • Stayed June 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Melbavoootz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, October 30, 2012
Greetings from the Hyatt Regency Aruba!

Thank you for your feedback regarding your recent stay and for taking your time to leave a review.

Your compliments about the service from Anthony is appreciated and will be passed along to him. Perhaps you are aware, but we are currently renovating our restaurants by the pond as you referred to, and they will be open in mid December. Your other comments make it clear that you were disappointed in general with your stay with us. On behalf of the resort, please accept our apology for the issues that you experienced. We will certainly take the comments expressed as areas of opportunity for us to improve upon, and we do have particular plans in place to address the issues listed.

We hope you will once again return to our resort, allowing us another opportunity to serve you in the manner you have come to expect from a Hyatt hotel.

Sincerely,
Hyatt Regency Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, MI
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed October 25, 2012

We just got back from 7 days at the Hyatt. The grounds of the hotel and lobby were really beautiful. On check in we were giving a small glass of champagne which was really nice. Our check in clerk was really nice and helpful and so were the bellmen. We chose some of the upgrade options when booking and were upgraded to a suite. It was really nice to have the living room and extra space. It was just my husband and I but I can imagine that if you used it as a family suite as it was intended that the bathroom would be kind of small. There is only one sink in there which I think would be difficult when being used by a whole family. There was a bar area in the entry way with a sink that could probably be used as well for brushing teeth quickly, etc. The walk out balconies were kind of disappointing considering the cost of the room. Many lower quality hotels in the area had full balconies. The beds were very comfortable and maid service was good although there was some mold in the caulk and grout in our shower which is surprising for the Hyatt. We also pre-booked and paid for a cabana each day but I don't really think it was worth it due to it being the slow season. About half of the cabanas were unoccupied and after 11am if you haven't claimed your cabana they give it away so if I go during the off season again I won't spend the $25 per day. We also had a breakfast package. The breakfast buffet was really good, a diverse offering and the food tasted great, but the service was often slow and hard to find your waiter to get a coffee refill. Please keep in mind that every restaurant in Aruba adds a 15% gratuity so if you eat at any of the restaurants or go to any of the bars in the hotel they also add this. There was great live music at the bar right off the lobby on Friday and Saturdays. Overall a really relaxing stay!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed October 24, 2012

Just returned from 5 days at the Hyatt in Aruba. Best vacation my husband have had in a very long time. Grounds are beautiful, staff was wonderful. I know a lot of people were complaining about certain restaurants not being open, which was a disappointment, but it did not hinder our experience at all. The location of the resort was fantastic. Close to other hotels, restaurants, shopping, you name it. We thought the beach was beautiful, no problems with foul smells, gooey ocean floor or other issues posted by some reviewers. I loved that you could watch the boats casting off and see the parasailers and wave runners glide by. The staffing at the resort is top notch, you ask for anything and they were eager to help you. We especially want to thank (Dennis at reception, Ceasar on the beach and Paola at concierge). I do recommend reserving a palapa on the beach prior to arrival, you can do this through the concierge on the hotel website. It is very hot in Aruba, 90+ degrees each day we were there (October2012). The tradewinds are a plus, but the shade is vital to enjoying the beach all day. It cost us $100 total for the service for the 4 days we used it. Totally worth the money. The resort food was very good, but a little limited since a few of the restaurants were being renovated. Pool and beachside bar are nice, clean and relaxing and the drinks are strong although a little pricey. We ventured out a few time for meals and recommend Papillion, Pelican's Nest, Matthew's and Passions on the Beach. Be sure to see the sunset from the water while in Aruba it is like nothing you will ever see in your life. If you have a chance to visit Aruba put the Hyatt on your short list of places to stay. It was amazing. We can not wait to go back.

Room Tip: Try to get a higher floor facing away from the pool area. Regency level rooms on the 9th floor offer...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, October 26, 2012
Greetings from the Hyatt Regency Aruba Resort and Casino.

Thank you for your feedback regarding your recent stay and for taking your time to leave a review. I echo your sentiments with regard to our exceptional service team. We are sincerely grateful that you selected Hyatt Aruba, and look forward to welcoming you back home in the near future.

One again thank you for your feedback and on behalf of our associates, masha danki!

Hyatt Regency Aruba Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Merrick, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed October 24, 2012

We recently stayed at the Hyatt for our honeymoon 10/14-10/20. Since it was our honeymoon we decided to do the ocean/pool view king room in the Regency Club. Upon checking in, we were given a normal room on the 5th floor (Regency is 8th and 9th) We were told "i'm sorry, we don't have room for you." After waiting 45 minutes and apparently working with the manager, he said our travel company messed up and we would have to take the normal room. After I threatened to go to another hotel on the island, he "miraculously" found a room in the regency club, which overlooked what seemed to be a construction site. He told me come back tomorrow and he would see what he would do. After speaking with my travel agent, it was booked as it was supposed to be and it was an error on the Hyatt's part. I expressed that it was our honeymoon and the "manager" we were working with seemed to careless. I was in tears and he left us waiting to the side as he checked in other people. The following day my travel agent worked with Deborah (amazing) and we were moved to the room we were supposed to be in. I asked if we could upgrade (we were willing to pay) to an oceanfront or anything, and we were told no (this was on Sunday) Other couples we talked to received complimentary champagne, free upgrades, etc, as we received a bottle of champage at dinner voucher (which the other couples did as well) I will never go back to this place as we were treated horribly, especially for a couple on their honeymoon. After reading these reviews I was so excited to go, and it was mediocre. The hotel is beautiful, but the "manager" at check in and the way we were treated was disgraceful. I was very dissapointed.

Stayed October 2012, traveled as a couple
Helpful?
5 Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, October 26, 2012
Dear Guest,

Thank you for your feedback regarding your recent stay and for taking your time to leave a review. We greatly appreciate your business and sincerely apologize for our shortcomings.

We, too, were disappointed that we did not meet all your expectations and apologize for the inconveniences you experienced while you were a guest at our resort. We value you as a Hyatt customer and hope to regain your confidence.

To that end, we hope you will once again return to our resort, allowing us another opportunity to serve you in the manner you have come to expect from a Hyatt hotel.

Again, I am so sorry that your visit with us was less than you had hoped. I thank you for your feedback and sincerely hope you will visit with us again in the near future.

Hyatt Regency Aruba Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed October 22, 2012

Just recently stayed at the Hyatt due to our hotel being overbooked we were upset at first but are soo happy we were switched!! We had all inclusive still available next door and let me tell you we were eating and drinking at the Hyatt that's how satisfied we were.. Staff was GREAT and just the atmosphere alone was AMAZING ..if your looking to drink GOOD drinks and kick back and relax the HYATT is definitely the spot.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dinac105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, October 26, 2012
Dear Guest,

We appreciate the great post to TripAdvisor and want to thank you for taking the time to share your positive experience with the world. We are pleased to know that we exceeded your expectations and look forward to serving you again soon. Thanks again!

Hyatt Regency Aruba Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
draddie@verizon.net
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed October 18, 2012

Hyatt Regency Aruba exceeded my expectations! Gourmet food presentations great although a little pricey...but most good restaurants in Aruba were also. Nice expanse of clean beach; I loved gliding into the ocean and swimming easily out to the ropes. Day temps were about 90 with trade winds of comfort.Guest rooms-simplicity with elegance; they were always kept clean; ocean/pool views were great! Early risers get the free palapas; iater ones may have to rent them. Staff was great especially Paola (concierge), Grace (reception) and Argus (beach). Enjoyed Red Sports Sunset Sail and evening bar (music just okay). Best restaurants nearby: Papiamento (try the Champaign Casserole with fish, crab and scallops), Papillion (French Gourmet) and Amsterdam Manor (tasty buffet and terrific Aruba-Las Vegas dance show); Herencia Mall with Musical Water Light Show also enjoyable. Only Gianni's (Italian) was disappointing-my cooking is better! Lots to do and see and enjoy although the main Hyatt restaurants are under construction until Dec. The gardens, waterfalls, black swans, colorful parrots and beautiful flowers added to the ambience of this hotel. I can't wait to return!

Room Tip: Ask for the middle section..4th or 5th floor ocean/pool non-smoking room!
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Adelaide98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, October 26, 2012
Dear Guest,

Thank you for your positive feedback about your experience with Paola, Grace and Augie. We truly value your patronage and insightful comments and thank you for taking the time to share your thoughts. Please know that we will pass along your comments to the departments concerned, so that they may also enjoy your comments. Thank you again!

Hyatt Regency Aruba Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Aruba Resort and Casino

Property: Hyatt Regency Aruba Resort and Casino
Address: J.E. Irausquin Blvd 85, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm - Eagle Beach
#7 Spa Hotel in Palm - Eagle Beach
#8 Luxury Hotel in Palm - Eagle Beach
#9 Top resorts Hotel in Palm - Eagle Beach
#9 Romantic Hotel in Palm - Eagle Beach
#10 On the Beach Hotel in Palm - Eagle Beach
#12 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Aruba Resort and Casino 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

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