We booked three rooms through Travelocity for a one night stay before moving to our condo. I had requested a crib in one of the rooms. When I received the confirmation from Travelocity it did not note my request for the crib. They suggested I call the resort. I sent three emails directly to the resort which went unanswered. I than contacted the resort's US rep. She assured me she would follow through. I took it one step further and actually called the resort. The person I spoke with assured me crib would be in room. When we arrived, no crib and reservation person under the impression it was one room for three nights. showed them my confirmation. Still no crib. The matter was finally resolved after several hours of wasted time at the front desk. when I was shown our rooms I immediately asked them to change our room as floor was soaking wet and moisture literally running off the walls. Was told there were no other rooms. Got everyone else settled in their rooms and realized the bedding In our room was damp. Back to front desk, new person on duty. Made security go to our room to check it out. Security actually told front desk the room was inhabitable. Suddenly they found another room (it is now midnight). Noticed that the rooms on either side of the new room not occupied so obviously rooms available . Wait staff in restaurant very friendly, but breakfast buffet is overpriced. Pool looked nice but we did not use it. The rooms have a very strange layout. Basically three adjoining rooms to each block. Their Royal room has the strangest bath arrangement I have ever seen. Big jacuzzi tub in the middle of the room. Odd shower and toilet combo,need to step up into the shower stall. Not at all user friendly if one has mobility issues. Room has a very small balcony. The middle room is sort of a studio with no balconey but does have small kitchen. Third room just an ordinary hotel room with a regular bathroom.
The front desk person was all by herself, answering phone calls, questions from guests, and trying to check people in. We saw a number of staff just sitting around . Seems to me someone could have helped out at the desk. To be fair it should be noted that due to a storm in the northeast some of the guests were unable to leave which I am sure added to the confusion. We have been coming to Aruba for twenty years and have often booked a one night stay prior to moving to our condo. We have never seen a resort that appears to be this disorganized and unhelpful to guests.
- Official Description (provided by the hotel):
- The Mill Resort & Suites Aruba, a tropical oasis of authentic island hospitality offering comfortable, stylish and fully equipped rooms to accommodate visiting couples and/or families. Conveniently located right across from Aruba's precious Palm Beach. Walk to Beach Club - 425 yards from the Property or utilize our complimentary beach shuttle service. Bon Bini to One Happy Island! ... more less
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- Also Known As:
- The Mill Hotel Palm/Eagle Beach
- The Mill Resort And Suites
- Mill Resort Aruba
- The Mill Resort & Suites Aruba Palm - Eagle Beach