I would have given a zero rating, but the people we met were too nice. The first nite of our stay we got robbed in our room while we slept. As far as the resort goes our first impression of the place started out less than stellar, the buildings are all pink, not that I mind pink, but it's just a bit too much pink. The first set of hallways we walked down smelled very badly of mold, the carpets were ripped up and dirty, the vending machines were beat up. When we finally got to our room after walking for about 1/4 mile, we opened the doors to see a set-up from the 1970's, from the kitchen stove that had rust holes to the pink tub with mold around it that didn't drain when you showered. After complaining to the staff they reluctantly moved us to the front building, which was built in the late 1990's. Anyone that gives the Paradise Villas a good rating had to have stayed in these units since they are in much better shape and don't wreak of mold, we actually liked our unit except for the floors which are like an ice skating rink, do to the humidity and lack of a dehumidifier. As far as the staff and security, they blamed everyone but themselves for someone climbing up the balcony and breaking into our room while we slept, they said we should have had the money in the safe. But unfortunately our safe did not work. As far as the 4 security guards well when I went downstairs the next night after midnight they were all hanging out in the lobby sipping coffee. The staff was absolutely no help after the robbery, I wanted to call the USA to cancell my ATM and the lady at the front desk said she couldn't help me, she told me to go to the pay phone around the corner, which I went to but it didn't work. Also don't ever get robbed in Aruba on a Sunday like we did, because the police station is closed on Sundays.
By the way if the robber ever reads this, you missed the 21 $100 bills right underneath my wallet. Thank You!